3Com NBX 100 Administrator's Manual page 374

374 C 11: T
HAPTER ROUBLESHOOTING
Table 67 Troubleshooting Actions (continued)
Symptom Possible Cause
Invalid IP
configuration
Cannot open The CAPS LOCK
NBX NetSet key on your
using the keyboard is
administrator activated.
username and
password.
Callers on hold No music source is
do not hear connected to the
music. Call Processor.
MOH audio is
disabled.
MOH volume is
set too low.
Lose date and Problem with the
time when battery on the
rebooting the Call Processor.
system.
NBX NetSet is Your network
very slow in uses a proxy
responding. server for Internet
access.
Suggested Action
The system has a default IP configuration
which might need to be changed to match
your local IP environment. Temporarily change
the IP configuration of your computer so that
the subnet configuration matches the system
configuration. Specify 255.255.255.0 as the
subnet and use IP address 192.168.1.191.
After you change your computer's IP
configuration, connect to the system and
change its IP settings to match the IP
environment of your local network. Change
your computer's IP configuration back to its
original settings, and then connect to NBX
NetSet using the new IP address. See
"Establishing IP Connectivity" in the NBX
Installation Guide.
NBX NetSet username and passwords are
case-sensitive. For example, NBX NetSet
accepts "administrator" but it rejects
"Administrator" and "ADMINISTRATOR".
See "Adding External Hardware" in the NBX
Installation Guide for more information.
Enable MOH audio in NBX NetSet > System
Configuration > System Settings >
System-wide. See "Connecting a
Music-on-Hold (MOH) Input Device" in the
NBX Installation Guide.
See "Adjusting Music-on-Hold (MOH)
Volume" in the NBX Installation Guide.
See "Servicing the Network Call Processor
Battery" on page 387.
A common networking practice is to employ a
proxy server to shield your network from
intrusion by unauthorized users. However,
communications with NBX NetSet do not need
to pass through the proxy server. To speed
access to NBX NetSet, configure your browser
to access the NBX system without going
through the proxy server.