3Com NBX 100 Manual
Business telephone
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Also See for NBX 100:
- Administrator's manual (482 pages) ,
- Installation manual (306 pages) ,
- Planning manual (57 pages)
Related Manuals for 3Com NBX 100
Summary of Contents for 3Com NBX 100
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Page 1: Business Telephone
Business Telephone ® Guide ® Version 2.0 Also includes sections on: APX Voice Messaging NBX NetSet DSS/BLF Adjunct http://www.3com.com/ Part No. 3C10171 Rev. D Published December 1999... - Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time 95052-8145 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
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Page 3: Table Of Contents
BOUT UIDE How to Use This Guide NBX B USINESS ELEPHONE The Telephone’s Buttons and Controls The NBX 100 Communication System’s Features SING ELEPHONE Basic Operation Placing an Internal Call Using the Internal User Directory Placing an External Call Answering a Call... - Page 4 Call Pickup Directed Call Pickup Group Call Pickup Direct Mail Transfer Flash Hunt Groups and Calling Groups Paging Internal Paging External Paging Simultaneous Paging Release (Using a Headset) Dialing Speed Dials One-touch Speed Dials Personal Speed Dials System-wide Speed Dials APX V OICE ESSAGING...
- Page 5 Call Forward Hunt Groups Call Pickup Viewing Group Members Default Pickup Group Membership NBX TAPI Service Provider (NBXTSP) Quick Reference Sheet Speed Dials Assigning One-touch Speed Dials Assigning Personal Speed Dials System-wide Speed Dial List Printing Speed Dial Lists Directed Pickup Telephone and DSS/BLF Label Makers APX Messaging Changing the Password...
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Page 7: About This Guide
This guide is intended for anyone using the NBX Business Telephone and its features. For a glossary of terms used in this guide, and other common telephony terms, please refer to the 3Com NBX 100 Communications System Administration Guide. If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes. - Page 8 Click OK. The term “administrator” refers to the person or persons tasked with maintaining your business’s NBX 100 Communications System. Year 2000 For information on Year 2000 compliance and 3Com products, visit the Compliance 3Com Year 2000 Web page: http://www.3com.com/products/yr2000.html...
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Page 9: The Nbx Business Telephone
NBX B USINESS ELEPHONE The NBX Business Telephone, along with the NBX 100 Communications System, offers a large number of features, options and flexibility to you the user as well as the person tasked with administering the system. As a result, many of the features have alternate ways in which to use them, some better suited to a particular situation than others. -
Page 10: The Telephone's Buttons And Controls
1: T NBX B HAPTER USINESS ELEPHONE The Telephone’s Figure 1 shows the NBX 100 Business Telephone’s buttons and controls: ® Buttons and Figure 1 NBX Business Telephone Controls Adam Traci Julie Romaine Mail Transfer 749- Call 2035 Park Flash Release ext. - Page 11 NBX Business Telephone Guide indicates the total number of messages in your mailbox and the number of new messages. For example, “3 Msgs 2 New.” Speaker Dial Pad Handsfree Button — Press to enable this feature. Handsfree allows you to answer internal (intercom) calls without picking up the handset. The telephone sounds an alert tone to notify you while activating the speakerphone for a hands-free conversation.
- Page 12 1: T NBX B HAPTER USINESS ELEPHONE The pre-assigned features are as follows: Feature Code Button — Press to access features which are not assigned to an Access button on your telephone using feature codes. For more information, see “Using Feature Codes” on page Direct Mail Transfer Button —...
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Page 13: The Nbx 100 Communication System's Features
The NBX 100 The following descriptions provide an overview of the major features of Communication the NBX 100 Communications System—most of which work directly in System’s Features conjunction with the NBX Business Telephone. Your administrator controls whether or not the following features are available for your telephone or the entire system, so some of these features may not be available to you. - Page 14 1: T NBX B HAPTER USINESS ELEPHONE information for external incoming calls but requires your administrator to subscribe to the service from your local telephone company. Availability and service charges for external Caller ID in your area may vary. Calling Groups — These allow incoming calls to be simultaneously directed to a particular group of telephones.
- Page 15 NBX Business Telephone Guide member’s telephone, and so on until an available member answers the call. See “Hunt Groups and Calling Groups” on page Inspect Caller ID — Caller ID information of a second incoming call displays briefly on the display panel when you already have a call in progress.
- Page 16 25, and “Transferring a Call” on page Voice Mail Messages Through Your e-mail — The NBX 100 allows you to listen to your voice mail using any computer from which you can access your e-mail. Your e-mail software must be IMAP-compliant and your computer must be equipped with a sound card and speakers.
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Page 17: Using The Telephone
SING ELEPHONE This chapter contains information about the following: Basic Operation Features Not Assigned to a Dedicated Button Dialing Speed Dials Many of the NBX Business Telephone’s features can be can be modified using the NetSet browser-based user interface, often with more options available than with using the telephone alone. -
Page 18: Placing An External Call
2: U HAPTER SING ELEPHONE To access the internal user directory: 1 Press either scroll key to the right of the display panel. The first name in the directory appears in the display panel. Note that the last name is displayed first. -
Page 19: Answering Behaviors
NBX Business Telephone Guide Caller ID service from your local telephone company is required for name and number information of external callers. Answering Behaviors If two calls ring to your telephone at the same time, the call that arrived first is answered when you pick up the handset. If you do not answer a call within four rings, the caller is automatically forwarded to your voice mail. -
Page 20: Transferring A Call
2: U HAPTER SING ELEPHONE Table 4 Status Lights Light Meaning none The line is available for use. steady The line is in use. flashing The line is ringing. slow blink The line is on hold. Transferring a Call The Transfer feature allows you to send a call from your telephone to any other internal line and, if your call permissions allow, to outside lines as well. -
Page 21: Conferencing Other Parties On A Call
NBX Business Telephone Guide To send a blind transfer: 1 While on a call, press the Transfer button. The system automatically places the caller on hold and selects a new line. 2 Dial the number to which you want to transfer the call. 3 Press the Transfer button as soon as you hear ringing, and then hang up the handset. -
Page 22: Mute
2: U HAPTER SING ELEPHONE To enable this feature, press the Handsfree button—the indicator to the left of the button lights up. Mute When on speakerphone, press the Mute button to turn off the microphone. You can hear the other party but they cannot hear you. Press the Mute button again to turn the microphone back on. -
Page 23: Features Not Assigned To A Dedicated Button
NBX Business Telephone Guide Features Not The administrator can assign additional features to available Access Assigned to a buttons on all telephones or certain groups of telephones on the system. Dedicated Button In addition, some of these Access button may be available to you for assigning One-touch Speed Dials. -
Page 24: Account Codes For Call Detail Reporting
2: U HAPTER SING ELEPHONE Table 5 Feature Codes (continued) Feature Code Then... Call Pickup Direct Call Pickup Enter the telephone’s extension Group Call Pickup Enter the Call Pickup Group number Direct Mail Transfer Enter the telephone extension to which you want to transfer the call Flash Enter the code provided by your local... -
Page 25: Call Park
NBX Business Telephone Guide The call is then logged using the account code and appears in the Call Detail Reports. Call reports can then be used to bill customers for time that was spent assisting them over the telephone. The system does not verify the account code you enter, so ensure that the code you enter is valid. -
Page 26: Directed Call Pickup
2: U HAPTER SING ELEPHONE You can retrieve a call ringing on another user’s telephone only if that user and you are both members of the same Call Pickup group, or that user is a member of a Call Pickup group that allows “non-member pickup.”... -
Page 27: Group Call Pickup
NBX Business Telephone Guide Group Call Pickup To retrieve a call ringing on group members telephone’s using the feature code: 1 Pick up the handset. 2 Press the Feature Code button followed by 456, or if available, press the Access button assigned for Call Pickup. 3 Enter the group number. - Page 28 2: U HAPTER SING ELEPHONE calls can be directed to a group of users with a particular speciality within an organization. Hunt groups can either be static or dynamic. When a user is a member of a static hunt group, they are always part of that group along with the other members.
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Page 29: Paging
External Paging If your business is equipped with a paging amplifier and speaker system connected to the NBX 100 Communications System, you can broadcast a message over the speakers by dialing the external paging extension and speaking into the handset or the speakerphone’s microphone. -
Page 30: Dialing Speed Dials
2: U HAPTER SING ELEPHONE When using a headset, either the headset or the headset’s amplifier is plugged into the handset cord’s receptacle on the telephone’s underside. Although the handset may then be plugged into the amplifier so that either the headset or handset may be used, the handset must be removed from the cradle when using a headset. -
Page 31: System-Wide Speed Dials
NBX Business Telephone Guide Personal speed dial codes range from 601–699 and are assigned sequentially by the system each time you create a speed dial. If you enter a speed dial code that has no number assigned to it, the display panel returns the message “No number stored.”... - Page 32 2: U HAPTER SING ELEPHONE...
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Page 33: Apx Voice Messaging
APX V OICE ESSAGING One of the standard features of the NBX 100 Communications System is the Advanced PowerMail eXchange Voice Messaging System. This allows callers to leave voice mail messages in your “mailbox” when you are not able to answer your telephone. You can then listen to, save, and forward those messages from any touchtone telephone. -
Page 34: Types Of Mailboxes
HAPTER OICE ESSAGING Types of Mailboxes The NBX 100 Communications System provides access to three types of mailboxes: Personal Mailbox — This type of mailbox is associated with a particular telephone. Group Mailbox — The system administrator sets up this type of mailbox. -
Page 35: Listening To Messages
NBX Business Telephone Guide When you access the voice messaging system for the first time by pressing the Message button, you are prompted to follow these steps. To set up your voice mail: 1 Pick up the handset and press the Message button. You are then prompted to enter a personal password. -
Page 36: Listening To Messages Remotely
3: APX V HAPTER OICE ESSAGING To listen to your messages: 1 Pick up the handset and press the Message button to access the voice messaging system. If you are using a telephone other than your own, press after pressing the Message button, and then enter your extension. -
Page 37: Envelope Options
NBX Business Telephone Guide To listen to your messages remotely: 1 Call your business’s main telephone number. If the receptionist answers your call, ask to be forwarded to your voice mail, then press , and continue with step 2. If the Automated Attendant greets your call, Press twice to access the voice messaging system, continue with step 2. -
Page 38: Replying To A Message
3: APX V HAPTER OICE ESSAGING Options, press ‘6’ while, or after listening to a message and choose from the following options: Press for date and time information. Press for sender information. Press for information regarding a previous message. Replying to a After listening to a message, you can send a reply to just the originator or Message all recipients of the original message. -
Page 39: Creating And Sending A Message
NBX Business Telephone Guide If a message is marked Private, it cannot be forwarded. To forward a message with comments: 1 Press ‘5’ after listening to the message. 2 Record an introductory comment after the tone and then press # when finished. -
Page 40: Message Delivery Options
3: APX V HAPTER OICE ESSAGING Choose from the following options: Press to send the message. Press to re-record the message. Press to review the message. Press to select a delivery option. Press to cancel the message. Message Delivery When you leave a message in someone else’s mailbox you have the Options option to leave it as a Normal, Private, or Urgent message. -
Page 41: Creating Group Lists
NBX Business Telephone Guide Creating Group A group list is a collection of extensions and/or mailbox numbers assigned Lists a special “group number.” By using this group number, you can send a message to everyone on the list at one time. To create a group list: 1 Pick up the handset and press the Message button to access the voice messaging system. -
Page 42: Forwarding Callers To Voice Mail
3: APX V HAPTER OICE ESSAGING Choose from the following options: Press to review your list of groups. Press to create a group. Press to delete a group. Press to review or change the members in a group. Press to return to the main menu. Forwarding Callers To forward incoming calls immediately to your voice mail after one ring, to Voice Mail... -
Page 43: Security Tips
NBX Business Telephone Guide To change your password using the telephone: 1 Pick up the handset and press the Message button. 2 Enter your password and then press #. 3 Press ‘9’ for mailbox options. 4 Press ‘2’ to select Change Password. 5 Enter your new 4 to 10 digit password, and then press #. - Page 44 3: APX V HAPTER OICE ESSAGING...
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Page 45: Nbx Net Set
NBX N NetSet is a browser-based user interface for viewing and changing your telephone’s personal settings, such as speed dials, ringer tone, call forwarding path, and Off Site Notification. You can also use NetSet to access the internal user directory to find extensions of other users on the system. - Page 46 4: NBX N HAPTER To start NetSet: 1 Start a web browser on a computer connected to your business’s LAN. 2 Type the NetSet “web address” (supplied by your administrator) in the Address field, and then press Enter. 3 Login as User by clicking the User button on the Login screen that appears in your browser.
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Page 47: User Information
NBX Business Telephone Guide either your telephone or NetSet. If you have not yet set a password, you must first do so by setting up your voice mail. For more information, see “Setting Up Your Voice Mail” on page When you have finished using NetSet, close all open browsers. Web browsers cache (save) passwords and closing your browser clears this cache, preventing others from accessing and changing your telephone’s personal settings. -
Page 48: Call Permissions
4: NBX N HAPTER Call Permissions Use Call Permissions in NetSet to view which types of calls and features are allowed on your telephone. These settings can only be changed by the administrator. In addition, the administrator can set different permissions different times of the day such as, open, closed, lunch or other time periods. -
Page 49: Hunt Groups
NBX Business Telephone Guide If you change the default setting from voice mail, all of your calls are then forwarded to the new location when you are not available to answer your telephone. Callers are unable to reach your voice mail unless forwarded to your voicemail by another user through a Direct Mail Transfer. - Page 50 4: NBX N HAPTER Figure 6 Hunt Groups Screen Locked means that you cannot log out Unlocked means that you can of the group. You always receive calls log in and out of the group as that come in to this Hunt group. required.
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Page 51: Call Pickup
NBX Business Telephone Guide Call Pickup Call pickup allows you to answer a call ringing on any telephone belonging to a Call Pickup Group. In order for you to retrieve that call, you must also be a member of the same group, or that user must be a member of a Call Pickup group that allows “non-member pickup.”... -
Page 52: Viewing Group Members
4: NBX N HAPTER Viewing Group Members To view the members of a particular call pickup group: 1 Login to NetSet as a User. 2 Select the User Information tab, then click the Call Pickup button. 3 Select the group number that you want to view from the Group List, then click Details to display the members of that group in the Group Members list. - Page 53 NBX Business Telephone Guide Your telephone extension. Your NetSet password. (This is the same password you use to access your voice mail. Once NBXTSP is installed, you can use the features of your TAPI-enabled software program. Consult your software manual or the software’s help files.
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Page 54: Quick Reference Sheet
4: NBX N HAPTER Figure 9 Add/Remove Extension Dialog Box You can also access this dialog box through the interface of your TAPI-enabled application. The menu option you use is specific to the particular application. For example, in Microsoft Phone Dialer, you would choose Connect Using on the Tools menu. -
Page 55: Assigning Personal Speed Dials
NBX Business Telephone Guide 3 Type an extension or telephone number in the Number field. Do not use spaces, dashes, or other characters. Use a comma (,) to insert a 2-second pause in the dialing. For example: 9,19787490000 allows the system time to connect to an outside line before dialing the call. -
Page 56: System-Wide Speed Dial List
4: NBX N HAPTER numbers, such as international numbers. See “Personal Speed Dials” on page 30 for more detailed instructions on dialing Personal speed dials from your telephone. To add or modify a Personal speed dial: 1 Login to NetSet as a User. 2 Select the Speed Dials tab, and then click the Personal button. - Page 57 NBX Business Telephone Guide You can only retrieve a call ringing on another user’s telephone only if that user and you are both members of the same Call Pickup group, or that user is a member of a Call Pickup group that allows “non-member pickup.”...
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Page 58: Telephone And Dss/Blf Label Makers
4: NBX N HAPTER To Assign a Directed Pickup Extension: 1 Login to NetSet as a User. 2 Select the User Information tab, and then click the Directed Pickup button. 3 Select one of the available directed pickup extensions from the Directed Pickup One-touch Settings list. -
Page 59: Changing The Password
NBX Business Telephone Guide Changing the You can change the password from the telephone (see “Changing Your Password Password” on page 42) or through NetSet. The username needed to access NetSet is your telephone’s three-digit extension — this cannot be modified. To change your password: 1 Login to NetSet as a User. - Page 60 4: NBX N HAPTER 3 Check Enabled. If you want to be notified of urgent voice mail messages only, check Urgent Messages Only. Figure 12 Off Site Notification These two setting must be “Yes” (controlled by the administrator) for you to use Offsite Notification. You can set up between one and five attempts in the event that an attempt is unsuccessful.
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Page 61: Ringer Tones
NBX Business Telephone Guide 7 From the Interval drop-down list box, select the number of minutes for the system to wait before moving to the next attempt. The interval depends upon the attempt method you are using and is largely a matter of trial-and-error. 8 Repeat steps 1–6 to set up additional attempts if required. -
Page 62: Internal User Directory
4: NBX N HAPTER Internal User NetSet allows you to view the internal user directory to locate telephone Directory extensions and other information for any user on the system. Only the administrator can modify the directory. To view directory information for a user: 1 Login to NetSet as a User. -
Page 63: The Dss/Blf Adjunct
DSS/BLF A DJUNCT The DSS/BLF (Direct Station Select/Busy Line Flashing) Adjunct is a device that works along with an NBX Business Telephone to speed call handling. It enables a receptionist or attendant to handle higher call volumes more efficiently. Although primarily used by receptionists and attendants, it can also be used by busy sales representatives, for example, and others that make frequent calls to the same telephone numbers. - Page 64 5: T DSS/BLF A HAPTER DJUNCT Figure 13 DSS/BLF Adjunct SHIFT Access Buttons with LEDs — These buttons are used to access internal and external telephone lines, speed dials, pagers, cellular telephone numbers, and group mailboxes. An indicator light to the left of each button shows which lines are available, in use, on hold, or which features assigned are enabled.
- Page 65 NBX Business Telephone Guide Direct Mail Transfer — Use to send a caller directly to another user’s voice mail. For more information, see “Direct Mail Transfer” on page Call Park — Use to place a call in a “holding pattern” so it can be retrieved from any other telephone on the system.
- Page 66 5: T DSS/BLF A HAPTER DJUNCT...
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Page 67: Telephone Maintenance And Troubleshooting
ELEPHONE AINTENANCE AND ROUBLESHOOTING This chapter provides information about the following: Connecting the Telephone Moving Your Telephone Troubleshooting Possible Problems Connecting the The underside of an NBX telephone has four receptacles, shown in Telephone Figure 14. These are for connecting to: The local area network (LAN) An electrical wall outlet The telephone’s handset... -
Page 68: Attaching And Adjusting The Support Bracket
6: T HAPTER ELEPHONE AINTENANCE AND ROUBLESHOOTING Attaching and The telephone has a support bracket that can be attached to the Adjusting the telephone’s underside in three different configurations: low profile, high Support Bracket profile, and wall mount. Tabs on the underside slip into slots on the bracket, and then the opposite mounting points snap into place. - Page 69 NBX Business Telephone Guide Figure 17 Wall Mounted Position handset support peg wall with a solid backing Support bracket in low profile position on opposite end of telephone. Figure 18 Extending the Handset Support Peg Extend the handset support peg when wall mounting the telephone.
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Page 70: Moving Your Telephone
6: T HAPTER ELEPHONE AINTENANCE AND ROUBLESHOOTING Moving Your All NBX Business Telephones have the Automatic Telephone Relocation Telephone feature. Each telephone has a unique “address” built-in. This allows you to move your telephone to another location, connecting it to any other Ethernet jack on the LAN, and still maintain all of your telephone’s personalized features, speed dials, and even your telephone extension. - Page 71 NBX Business Telephone Guide Table 7 Troubleshooting Quick Reference (continued) Possible Problem Suggested Solution(s) When parking a call, the display panel You have selected a Call Park Extension displays, “Park xtn in use” and the that is already in use. Try another Call call returns to my telephone.
- Page 72 6: T HAPTER ELEPHONE AINTENANCE AND ROUBLESHOOTING Table 7 Troubleshooting Quick Reference (continued) Possible Problem Suggested Solution(s) The labels I print for my telephone or In Adobe Acrobat Reader, select File from DSS/BLF are too short. the menu bar, open the print dialog box and uncheck either “Fit to Page”...
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Page 73: Index
NBX Business Telephone Guide NDEX scroll Symbols soft # button Speaker * button call centers access buttons call forwarding assigning speed dials to changing the path description call park lighting patterns for paging the recipient account codes park timeout account codes, entering retrieving parked calls administrator Call Park button... - Page 74 NDEX direct mail transfer logging into Direct Mail Transfer button overview Directed Pickup types directory information, viewing directory of users display panel IMAP DSS/BLF adjunct informal call centers, setting up access buttons Inspect Caller ID overview internal calls pre-assigned buttons placing internal paging internal user directory...
- Page 75 NBX Business Telephone Guide Internal Directory, accessing replying to a message label maker ringer overview tones password volume password, changing ringing ringer tone, changing delayed speed dials, assigning silent starting up user information notification, when off site Scroll buttons security tips for passwords selection of ringer tones off site notification shared lines...
- Page 76 NDEX uninterrupted working, promoting user directory using a headset voice mail forwarding callers to messages through your email name announcement personal greeting setting up voice messages through email volume handset ringer speaker year 2000 compliance...