Acd Groups - 3Com NBX 100 Administrator's Manual

ACD Groups

The ACD Groups feature allows you to configure the relationship
between agents and groups.
Read the following sections for information about the fields and buttons
that make up the ACD Groups screen.
Display Fields in the ACD Groups Screen
Table 40
screen.
Table 40 ACD Groups Screen: Field Description
Field
Ext.
ACD Group
Type
Number of Members
Functions on the ACD Groups Screen
The ACD Groups screen allows you to configure the operating
environment of the ACD groups at your site. You do this by clicking the
radio buttons in order to perform specific group-related tasks, such as
adding a group, modifying a group password, or removing an agent from
a group.
Table 41
screen.
Table 41 Function Buttons on the ACD Groups Screen
Function
Add
Modify
describes what each display field shows in the ACD Groups
Description
Lists the extension that the administrator assigned to this
ACD group.
Lists the name that the administrator assigned to this ACD
group.
Shows the call distribution method that the administrator
assigned to this ACD group. Types include:
Linear
Circular
Most Idle Agent
Shows the number of extensions associated with this ACD
group.
describes the functions of the buttons on the ACD Groups
Description
Invokes a multi-step configuration utility that helps you
create a new ACD group.
Allows you to change the configuration parameters of an
existing ACD group.
Using ACD 279