Tapi Route Points - 3Com NBX 100 Administrator's Manual

TAPI Route Points

Group 32 through group 49 (extension 482 through 499)
50 Directed Call Pickup groups (extension 540 through 589)
NBX 100 systems:
32 Call Pickup groups from group 0 (extension 500) through group 31
(extension 531)
10 Directed Call Pickup groups from 540 through 549
See the NBX Telephone Guide for user instruction on how to use Call
Pickup.
If you select Auto Add Phones to Call Pickup Group 0 (System Settings >
System-wide), every telephone that is added to the system is a member of
Call Pickup group 0. Administrators can add and remove users to and
from any of the groups. Users can remove themselves from Call Pickup
group 0, but not from any other Call Pickup groups.
Calls to a user who is a member of default Call Pickup Group 0 (extension
500) can be picked up from any telephone. Users can add or remove their
own telephone extensions from the group to allow or prevent others
from picking up their calls. See the NBX Telephone Guide and the User
Help.
You can map Call Pickup Groups to user telephone buttons to provide
one-touch access to the Call Pickup groups. See
Button Mappings"
To modify call pickup groups and group membership:
1 Log on to the NBX NetSet utility using the administrator login ID and
password.
2 In the NBX NetSet - Main Menu window, click User Configuration > Call
Pickup. Click the Help button for information on dialog box fields.
A TAPI Route Point is a virtual device within the NBX system where calls
are held pending action by an external TAPI application. Route points are
typically used by call center applications to redirect calls. A redirected call
is one that is sent from its original destination (the route point) without
being answered, to a new location specified in the external application.
in Chapter 3.
TAPI Route Points
"Creating and Managing
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