Acd Statistics - 3Com NBX 100 Administrator's Manual

To unassign a system user as an ACD agent, do the following:
1 Click in the Agent List a current agent that you want to unassign from
ACD responsibilities.
2 Click
Agent List Report Screen
To get a detailed report on ACD agents, click the Report button in the
Agent List screen.
Table 44
Report screen.
Table 44 Agent List Report Screen: Field Descriptions
Field
Agent
Current Queue
Answered
Status
State
If the number of agents exceeds the number allowed by the license (five
in the case of the Basic ACD license), the NBX system disables the Add
button and displays an error message that the maximum number of
agents has been reached.

ACD Statistics

The ACD Statistics screen allows you to gather meaningful data about
agents, calls, and callers to specific ACD groups.
As the administrator, you can either view the data for a selected ACD at a
time, or view the data for all of the ACDs at the same time. The data
viewed is a "snapshot" of the ACD at the discrete time at which you
invoked the Statistics display.
You must refresh the display in order to ensure that the data are current.
.
describes the function of each field and button in the Agent List
Description
Displays the name and extension of this ACD agent.
Displays the number of calls that are currently in the call
waiting queue of this ACD.
Displays the total number of calls to this ACD group that
have been answered since the last reset of the statistics
facility.
Shows whether the agent is currently logged in or logged
out.
Shows whether the agent is prevented from logging out
from the system (locked) or is able to log out from the
system (unlocked).
Using ACD 283