Page 1 Installation and ™ Maintenance Guide ™ V7000 IP Telephony Solution System Release 5.0 http://www.3com.com/ Part Number 900-0203-01 AB Published September 2004...
Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 11: Table Of Contents
ONTENTS BOUT UIDE Conventions Notices Text Related Documentation Your Comments NSTALLATION Hardware Configurations Configuration for 200 Users Configuration for 500 Users Configuration for 1,500 Users Configuration for 5,000 Users Unified Messaging Configuration Network Diagrams Single Server Pair Two Server Pairs (one subnetwork) Two Server Pairs (two subnetworks) Gathering Site Information Using DNS...
Page 12 Language Prompts Already on Your VCX System Downloading Language Prompts NSTALLING EVICES Overview Telephone Installation 3Com 3101 Basic Telephone 3Com 2101 Basic Telephone 3Com 3102 Business Telephone 3Com 2102 Business Telephone 3Com Complement Attendant Software 3Com Call Detail Reporting 3Com 3105 Attendant Console...
Page 13 3Com V7122 Digital Gateways VLAN Configuration Configuring Devices for VLAN Operation NSTALLING THE NTERPRISE ANAGEMENT UITE Installing Enterprise Management Suite AINTENANCE Verifying Process Operation Starting the Common Agent Stopping the Common Agent Using VCX Linux Commands Using EMS Restarting the Common Agent...
Page 14 Stopping the Accounting Server Restarting the Accounting Server Obtaining UMS Server Status Starting the UMS Server Stopping the UMS Server Restarting the UMS Server 2000 DHCP ONFIGURING PTION ON A INDOWS ERVER Overview Creating Option 184 Editing Option 184 Values Configuring the IP Address of the Primary Server Configuring the IP Address of the Alternate Server Voice VLAN Configuration...
Page 15: About
This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility, and describes how to contact Customer Service. This guide describes how to answer the questions in the installation scripts, which run when you first start any server in a 3Com V7000 ® ™...
Page 16: Related Documentation
Text represented by This typeface represents a variable, for example: <filename> <filename> Related These 3Com documents contain additional information about the VCX Documentation V7000 IP Telephony Solution products in this release. VCX Business Telephone Quick Reference Guide ■ VCX Basic Telephone Quick Reference Guide ■...
Page 17: Your Comments
Your Comments Your suggestions are important to us because we want to make our documentation more useful to you. Please send e-mail comments about this guide or any of the 3Com Voice Products documentation and Help systems to: VOICE_TECHCOMM_COMMENTS@3com.com Please include the following information with your comments: Document title ■...
Page 18 BOUT UIDE...
Page 19: Pre -Installation
Voicemail accesses during busy times ■ All hardware servers run the VCX Linux operating system. Definitions of these hardware servers are contained in the 3Com price list. The distribution of software server components over the hardware servers depends on the system configuration.
Page 20: Configuration For 500 Users
1: P HAPTER NSTALLATION V7210 Call Processor ■ Telephone Downloader ■ V7220 Accounting Suite ■ V7300 IP Telephony Applications Suite (optional) ■ A Sun Fire V100 server runs this software: Solaris 8 operating system ■ V7230 Enterprise Management Suite ■ Configuration for A larger branch office configuration supports: 500 Users...
Page 21: Configuration For 5,000 Users
Hardware Configurations V7210 Call Processor ■ Telephone Downloader ■ V7220 Accounting Suite ■ Each server in a second redundant pair runs this software with V7300 Intelligent Mirroring between servers: VCX Linux Operating System ■ V7300 IP Telephony Applications Suite ■ A Sun Fire V100 server runs this software: Solaris 8 operating system ■...
Page 22: Unified Messaging Configuration
1: P HAPTER NSTALLATION Unified Messaging You can add a Unified Messaging System (UMS) to the 200-user or Configuration 500-user configurations to provide telephone users with the ability to handle voicemail, fax, and e-mail messages in a unified way. A Unified Messaging System configured with a mirrored pair of servers supports: Up to 1,500 telephone users ■...
Page 23: Two Server Pairs (One Subnetwork)
Network Diagrams Two Server Pairs If you are running the UMS software on a separate pair of servers use this (one subnetwork) diagram to connect the servers to a single network. Figure 2 One Network — Two Server Pairs Primary Secondary VCX Server eth0...
Page 24: Gathering Site Information
SIPDownloader use eth1 and the auth, acct, bss, and dir servers use eth0 on the Primary and Secondary VCX servers. Gathering Site The VCX V7000 hardware servers communicate with each other using IP Information addresses. These addresses must be dedicated (static) and must be compatible with your network design.
Page 25: One Server Pair
Gathering Site Information One Server Pair If your VCX system contains one pair of servers, all software components, including UMS are included. You must dedicate six IP addresses, one for each of the two NICs in ■ each of the two servers, plus two more for use by the UMS Intelligent Mirroring software.
Page 26: Installation Flow Diagrams
1: P HAPTER NSTALLATION Installation Flow These flow diagrams provide: Diagrams An overview of the installation process ■ References to the sections of this guide in which you can locate the ■ associated instructions One Pair of Servers If you are installing a VCX system that has a single pair of redundant servers, follow this flow for each of the two servers.
Page 27: Two Server Pairs
Installation Flow Diagrams Install Chapter “Installing Language Language Prompts”. Prompts Install Chapter “Installing Devices”. Devices Install Enterprise Chapter “Installing the Enterprise Management Management Suite”. Suite (EMS) Software Two Server Pairs If you are installing a VCX system that has one pair of redundant Call Processor servers and another pair of redundant UMS servers, follow the flows in this section.
Page 28 1: P HAPTER NSTALLATION “Sample Network and Initial Answer Configuration Script (Primary VCX Server)” Call Processor and “Sample Network and Initial SIP Downloader Configuration Script (Secondary VCX Script Questions Server)”in Chapter “Modifying the Hosts File Modify the (Primary VCX Server)” “Modifying the /etc/hosts Hosts File (Secondary VCX...
Page 29 Installation Flow Diagrams UMS Server Installation Flow Follow this flow for each of the two UMS servers. Configure VCX “Network Diagrams” Chapter Network Connections “Sample Network and Initial Answer Network Configuration Script (Primary UMS Server)” Script Questions “Sample Network and Initial Configuration Script (Secondary UMS “Sample UMS Installation Script (Primary Answer UMS...
Page 30 1: P HAPTER NSTALLATION...
Page 31: Installation Scripts For A Single Pair Of Servers
NSTALLATION CRIPTS FOR A INGLE AIR OF ERVERS This chapter describes the initial configuration of each server in a VCX system that is composed of one pair of servers. All software components run on both servers. The installation scripts are run when each server is started for the first time.
Page 32: Overview Of Components
SIP Phone Downloader — Loads an application image on to a 3Com ■ phone so that it can support a SIP protocol. After the application...
Page 33: Installation Scripts
Installation Scripts Installation Scripts The installation scripts run when each server starts for the first time after being shipped from 3Com Corporation. This section describes the scripts and provides information to help you answer the questions. Sample Network In this chapter, the sample answers to the questions posed are based on Parameters the networking assumptions listed next.
Page 34 2: I HAPTER NSTALLATION CRIPTS FOR A INGLE AIR OF ERVERS Network Configuration Script (Primary Server) --------------------------------------------------------------------------- ---------- Welcome to the VCX Linux Network Configuration Wizard ---------- --------------------------------------------------------------------------- This wizard sets up networking and related services. Do you wish to configure networking at this time? If you say no, you will be prompted again when you reboot.
Page 35 Installation Scripts Network Configuration Script — Primary Server (continued) -------------------------- Configuring Time Zone -------------------------- Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8. Europe 9.
Page 36 2: I HAPTER NSTALLATION CRIPTS FOR A INGLE AIR OF ERVERS Network Configuration Script — Primary Server (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4.
Page 37 Configure VCX now? [yes] : Press Enter to accept the default answer (yes). Several lines of text appear before the Accounting Server configuration prompt. 3Com Accounting Server Start Configuring ..Enter Local IP Address [10.20.30.40]: Using 3Com Accounting Server ... Local IP Address: 10.20.30.40...
Page 38 CRIPTS FOR A INGLE AIR OF ERVERS Initial VCX Configuration Script — Primary Server (continued) 3Com Billing Server Start Configuring ..Enter Local IP Address [10.20.30.40]: Using 3Com Billing Server ... Local IP Address: 10.20.30.40 Database Name: cwbes Oracle SYS Password: besgroup...
Page 39: Sample Ums Installation Script (Primary Server)
Press the Enter or Return key to accept the default number (144) of VOIP ports that the system will support. Do not enter a different value without consulting 3Com. IP address of the outbound proxy? [10.20.30.41] Outbound Proxy is another name for the Call Processor. Enter the IP address of the primary VCX Call Processor.
Page 40 2: I HAPTER NSTALLATION CRIPTS FOR A INGLE AIR OF ERVERS UMS Installation Script — Primary Server (continued) IP Address for vcx02 :10.20.30.42 IP Address for active :10.20.30.51 IP Address for standby :10.20.30.52 Intelligent Mirroring Alias? [active] Press the Enter or Return key to accept active as the suggested answer or enter a name of your choice.
Page 41: Call Processor And Sip Downloader Scripts (Primary Server)
Server Enter the hostname of the Authentication Database [localhost]: vcx01 Enter the hostname of the Directory Database [vcx01]: Starting the 3Com Call Processor configuration... Please choose the IP Address of the Call Processor from the following options: a) 10.20.30.40 b) 10.20.30.41 c) none of the above The Call Processor is configured to use the following IP: 10.20.30.41...
Page 42 IP addresses. Would you like to change anything in the configuration before exiting? (y/n) Finished the 3Com Call Processor configuration Please choose from the following network interfaces to configure your SIP downloader: eth0 eth1 enter interface name >...
Page 43: Sample Network And Initial Configuration Script (Secondary Server)
Installation Scripts Sample Network This section contains a sample of the network configuration script that and Initial runs when the system if first started. The script displays the current Configuration Script network settings and then asks you if you want to accept the current (Secondary Server) networking parameters or configure them.
Page 44 2: I HAPTER NSTALLATION CRIPTS FOR A INGLE AIR OF ERVERS Network Configuration Script — Secondary Server (continued) ---------- Configuring Network Time Protocol ---------- Enter NTP servers one at a time. When done, enter 0.0.0.0 to stop. Primary NTP Server [192.168.1.253] : 10.35.10.51 Secondary NTP Server [192.168.1.252] : 10.36.10.51 -------------------------- Configuring Time Zone --------------------------...
Page 45 Installation Scripts Network Configuration Script — Secondary Server (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4. Alaska Time - west Alaska 5.
Page 46 Configure VCX now? [yes] : Press Enter to accept the default answer (yes). Several lines of text appear before the Accounting Server configuration prompt. 3Com Accounting Server Start Configuring ..Enter Local IP Address [10.20.30.42]: Using 3Com Accounting Server ... Local IP Address: 10.20.30.42...
Page 47 Installation Scripts Initial VCX Configuration Script — Secondary Server (continued) 3Com Billing Server Start Configuring ..Enter Local IP Address [10.20.30.42]: Using 3Com Billing Server ... Local IP Address: 10.20.30.42 Database Name: cwbes Oracle SYS Password: besgroup Do you want to continue with the above settings ? [n/y]: y Enter y to accept the configuration parameters that you have entered for the Billing Server or n to change any entry you made.
Page 48: Sample Ums Installation Script (Secondary Server)
Press the Enter or Return key to accept the default number (144) of VOIP ports that the system will support. Do not enter a different value without consulting 3Com. IP address of the outbound proxy? [10.20.30.43] Outbound Proxy is another name for the Call Processor. Enter the IP address of the primary VCX Call Processor.
Page 49 Installation Scripts UMS Installation Script — Secondary Server (continued) IP Address for vcx01 :10.20.30.40 IP Address for active :10.20.30.51 IP Address for standby :10.20.30.52 Is this host the primary or the secondary (P/S)? [P] : S Enter S to indicate that this server is the secondary server. VCX 7300 node configuration.
Page 50: Call Processor And Sip Downloader Script (Secondary Server)
(Secondary Server) Enter the hostname of the Authentication Database [localhost]: vcx02 Enter the hostname of the Directory Database [vcx02]: Starting the 3Com Call Processor configuration... Please choose the IP address of the Call Processor from the following options: a) 10.20.30.40 b) 10.20.30.41...
Page 51 Call Processor and SIP Downloader Installation Scripts — Secondary Server (continued) Would you like to change anything in the configuration before exiting? (y/n) Finished the 3Com Call Processor configuration Please choose from the following network interfaces to configure your SIP downloader: eth0 eth1 enter interface name >...
Page 52 AIR OF ERVERS 4 Configure the VCX firewall to pass oracle packets. /opt/3com/VCX/bin/modfw -p oracle allow 10.20.30.40 /opt/3com/VCX/bin/modfw -p oracle allow 10.20.30.41 The IP addresses for these commands are the addresses of the eth0 and eth1 Ethernet adapters on the primary VCX server.
Page 53 Installation Scripts 7 Start the auth, dir, and tomcat applications using these commands: cd /opt/3com/VCX/auth/bin ./auth start cd /opt/3com/VCX/dir/bin ./dir start su - tomcat cd $CATALINA_HOME/bin ./startup.sh exit...
Page 54 2: I HAPTER NSTALLATION CRIPTS FOR A INGLE AIR OF ERVERS...
Page 55: Installation Scripts For Two Server Pairs
NSTALLATION CRIPTS FOR ERVER AIRS This chapter describes how to configure a VCX system that includes one pair of servers that run most of the VCX components and another pair that run the Unified Messaging System (UMS). The installation scripts run when each server is started for the first time.
Page 56: Overview Of Components
SIP Phone Downloader — Loads an application image on to a 3Com ■ phone so that it can support a SIP protocol. After the application...
Page 57: Installation Scripts
Installation Scripts Installation Scripts The installation scripts run when each server starts for the first time after being shipped from 3Com Corporation. This section describes the scripts and provides information to help you answer the questions. Sample Network In this section, the sample answers to the questions posed are based on Parameters the networking assumptions listed next.
Page 58: Server)
3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Sample Network and This section contains a sample of the network configuration script that Initial Configuration runs when the system is first started. The script displays the current Script (Primary VCX network settings and then asks you if you want to accept the current Server) networking parameters or configure them.
Page 59 Installation Scripts Network Configuration Script — Primary VCX Server (continued) -------------------------- Configuring Time Zone -------------------------- Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8.
Page 60 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Network Configuration Script — Primary VCX Server (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4.
Page 61 Several lines of text appear before the Accounting Server configuration prompt. Beginning initial VCX configuration. 3Com Accounting Server Start Configuring ..Enter Local IP Address [10.20.30.40]: Press Enter to accept the suggested IP address or enter another address to make a change.
Page 62 Authentication Server or n to change any entry you made. Several lines of text appear before the Billing Server prompt: 3Com Billing Server Start Configuring ..Enter Local IP Address [10.20.30.40]: Press Enter to accept the suggested IP address or enter another address to make a change.
Page 63 Initial VCX Configuration Script — Primary VCX Server (continued) Enter the hostname of the Authentication Database [localhost]: vcx01 Enter the hostname of the Directory Database [vcx01]: Starting the 3Com Call Processor configuration... Please choose the IP Address of the Call Processor from the following options: a) 10.20.30.40 b) 10.20.30.41...
Page 64 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Initial VCX Configuration Script — Primary VCX Server (continued) Please enter the IP Address of the secondary Accounting Server: 10.20.30.42 Would you like to review or change any BES configuration? (y/n) Will you be adding/modifying Trusted Endpoints? (y/n) Would you like to add: a) Single Trusted Endpoint b) Range of Trusted Endpoint (contiguous range of IP Addresses)
Page 65 Installation Scripts Enabling Database Replication To set up database replication between the primary and secondary VCX servers, first configure the secondary VCX server as described in the next section. Then follow the instructions in “Enabling Database Replication Between VCX Servers”, later in this chapter.
Page 66 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Sample Network and This section contains a sample of the network configuration script that Initial Configuration runs when the system is first started. The script displays the current Script (Secondary network settings and then asks you if you want to accept the current VCX Server) networking parameters or configure them.
Page 67 Installation Scripts Network Configuration Script — Secondary VCX Server (continued) -------------------------- Configuring Time Zone -------------------------- Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8.
Page 68 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Network Configuration Script — Secondary VCX Server (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4.
Page 69 Press the Enter or Return key to accept yes as the suggested answer. Beginning initial VCX configuration. 3Com Accounting Server Start Configuring ..Enter Local IP Address [10.20.30.42]: Press Enter to accept the suggested IP address or enter another address to make a change.
Page 70 ERVER AIRS Initial VCX Configuration Script — Secondary VCX Server (continued) 3Com Billing Server Start Configuring ..Enter Local IP Address [10.20.30.42]: Press Enter to accept the suggested IP address or enter another address to make a change. Using 3Com Billing Server ...
Page 71 Installation Scripts Initial VCX Configuration Script — Secondary VCX Server (continued) Please choose the IP Address of the Call Processor from the following options: a) 10.20.30.42 b) 10.20.30.43 c) none of the above The Call Processor is configured to use the following IP: 10.20.30.43 Would you like to keep this address? (y/n) Would you like to configure any Authentication Server? (y/n) Please enter the IP Address of the primary Authentication Server:...
Page 72 1 Stop the auth application on both servers. On the primary VCX server and the secondary VCX server enter these commands: cd /opt/3com/VCX/auth/bin ./auth stop 2 Stop the dir application on both servers. On the primary VCX server and the secondary VCX server enter these...
Page 73 ./shutdown.sh exit 4 Configure the VCX firewall to pass oracle packets. /opt/3com/VCX/bin/modfw -p oracle allow 10.20.30.40 /opt/3com/VCX/bin/modfw -p oracle allow 10.20.30.41 The IP addresses for these commands are the addresses of the eth0 and eth1 Ethernet adapters on the primary VCX server.
Page 74: Server)
3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Sample Network and This section contains a sample of the network and initial configuration Initial Configuration script that runs when the system is first started. The script displays the Script (Primary UMS current network settings and then asks you if you want to accept the Server) current networking parameters or configure them.
Page 75 Installation Scripts Network Configuration Script — Primary UMS Server (continued) -------------------------- Configuring Time Zone -------------------------- Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8.
Page 76 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Network Configuration Script — Primary UMS Server (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4.
Page 77: Sample Ums Installation Script (Primary Ums Server)
Press the Enter or Return key to accept the default number (144) of VOIP ports that the system will support. Do not enter a different value without consulting 3Com. IP address of the outbound proxy? [0.0.0.0] 10.20.30.40 In previous releases of the VCX software the Call Processor was referred to as the Call Proxy or Outbound Proxy.
Page 78 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS UMS Installation Script — Primary UMS Server (continued) IP address of the secondary proxy? (hit Enter if none) [ ] 10.20.30.42 Enter the IP address of the secondary VCX Call Processor server (10.20.30.42 in this sample configuration that contains two server pairs of servers).
Page 79: Sample Network And Initial Configuration Script (Secondary Ums Server)
Installation Scripts Configuring the Firewall After you have finished the UMS installation script, configure the VCX firewall to pass UMS packets using these commands. modfw -p ums allow 10.20.30.40 modfw -p ums allow 10.20.30.41 modfw -p ums allow 10.20.30.42 modfw -p ums allow 10.20.30.43 Each command allows ums-related traffic from Primary or Secondary VCX servers.
Page 80 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Network Configuration Script — Secondary UMS Server (continued) ---------- Configuring DNS Search Path ---------- Press Enter to leave the current path unchanged, or specify a new search path, with spaces separating each entry. DNS Search Path []: yourcompany.com ---------- Configuring Network Time Protocol ---------- Enter NTP servers one at a time.
Page 81 Installation Scripts Network Configuration Script — Secondary UMS Server (continued) 15. Cuba 32. Montserrat 49. Virgin Islands (US) 16. Dominica 33. Mexico 17. Dominican Republic 34. Nicaragua Enter country [44] : Press the Enter or Return key to accept 44 as the suggested answer. Please select a time zone from the following list: 1.
Page 82: Sample Ums Installation Script (Secondary Ums Server)
Press the Enter or Return key to accept the default number (144) of VOIP ports that the system will support. Do not enter a different value without consulting 3Com. IP address of the outbound proxy? [10.20.30.41] In previous releases of the VCX software the Call Processor was referred to as the Call Proxy or Outbound Proxy.
Page 83 Installation Scripts UMS Installation Script — Secondary UMS Server (continued) Is this host the primary or the secondary (P/S)? [P] : s Enter s to indicate that this server is the secondary server. Enter the device name of the Network Card? :eth1 All VCX servers have two network cards.
Page 84 3: I HAPTER NSTALLATION CRIPTS FOR ERVER AIRS Configuring the Firewall After you have finished the UMS installation script, configure the VCX firewall to pass UMS packets from the other three servers using these commands. modfw -p ums allow 10.20.30.40 modfw -p ums allow 10.20.30.41 modfw -p ums allow 10.20.30.42 modfw -p ums allow 10.20.30.43...
Page 85: Installing Language Prompts
Installing Prompts on the Primary UMS server 1 Log in as root on the primary UMS server. 2 Enter these commands: cd /opt/3com/VCX/UMS/app/app.dir ./add_language 3 Answer the questions to install the prompts that you want. 4 Stop and restart UMS by entering these commands: cd vcx-scripts/init.d...
Page 86: Downloading Language Prompts
Downloading to the Primary UMS Server 1 Log in as root on the primary UMS server. 2 Log in to the 3Com Partner Access web site and locate the prompt file. 3 Download the language RPM file and place it in this directory:...
Page 87 Overview Example: The file that contains the UK English prompts and is compatible with a G711 codec is UMS-UK-EN-G711u-SPEAK-1-1.i386.rpm. This file name is used in the remaining steps of this procedure. Select the file name that applies to the language and codec that you want. The version numbers within the file (-1-1 in this example) will change over time.
Page 88 4: I HAPTER NSTALLING ANGUAGE ROMPTS...
Page 89: Installing Devices
3Com 3101 Basic Telephone ■ 3Com 2101 Basic Telephone ■ 3Com 3102 Business Telephone ■ 3Com 2102 Business Telephone ■ Software Emulators ■ 3Com Complement Attendant Software (CAS) ■ 3Com Call Detail Reporting ■ Attendant Consoles ■ 3105 Attendant Console ■ Gateways ■...
Page 90: Overview
HAPTER NSTALLING EVICES Overview To install a device such as a 3Com Telephone or Attendant Console on a VCX system, you configure the device with these items: The IP Address of the Primary VCX Call Processor ■ The IP Address of the Alternate VCX Call Processor ■...
Page 91 Telephone Installation 3 Press the Select button, located in the center of the four arrow buttons. 4 Press 5 (Set NCP IP). 5 Enter the IP address of the primary VCX Call Processor. VCX systems typically have two Call Processor servers. One is the primary server and the other is the alternate server, which is available for fail-over purposes.
Page 92 Configuring the 3Com 3101 Telephone without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3101 Basic Telephone. 1 Configure the telephone as described in “Configuring the 3Com 2101...
Page 93: 3Com 2101 Basic Telephone
Telephone Installation 3Com 2101 The easiest way to install any 3Com telephone assumes that the Basic Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 94 Configuring the 3Com 2101 Telephone without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 2101 Basic Telephone. 1 Configure the telephone as described in “Configuring the 3Com 2101...
Page 95: 3Com 3102 Business Telephone
User Interface. For information about how to perform these tasks, refer to the VCX Administration Guide. 3Com 3102 The easiest way to install any 3Com telephone assumes that the Business Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 96 Configuring the 3Com 3102 Telephone without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3102 Business Telephone. 1 Configure the telephone as described in “Configuring the 3102...
Page 97: 3Com 2102 Business Telephone
A numeric password, followed by # ■ 3Com 2102 The easiest way to install any 3Com telephone assumes that the Business Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 98 5: I HAPTER NSTALLING EVICES VCX systems typically have two Call Processor servers. One is the primary server and the other is the alternate server, which is available for fail-over purposes. 6 Press # to save the new setting. 7 Press the Program button. 8 Press 6 (VCX Cnfig Menu).
Page 99: 3Com Complement Attendant Software
Configuring the 3Com 2102 Telephone without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 2102 Business Telephone. 1 Configure the telephone as described in “Configuring the 3Com 2102...
Page 100: 3Com Call Detail Reporting
Software, see the Help provided within the application. To install the Complement Attendant Software on a PC: 1 Download the appropriate file from the 3Com Partner Access web site and save it in a directory that you choose. 2 Double click the VCXCAS.exe file to start the installation wizard.
Page 101 Ethernet cable, connect a serial port on your PC to the serial port on the underside of the 3105 Attendant Console. 4 Connect a 3Com power adapter to an AC power outlet. 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console.
Page 102: 3Com V7111 Analog Gateways
There are 2-port, 4-port, and 8-port FXS versions of the V7111. To configure any V7111 analog gateway, use a browser to connect to the gateway. Read and follow the instructions in the 3Com VCX V7111 Fast Track Installation Guide. You can obtain a copy of this guide from the...
Page 103: 3Com V7122 Digital Gateways
■ The default IP address for the network gateway is 10.1.10.254 ■ VLAN If you use Virtual LANs (VLANs) in your network, you can configure 3Com Configuration telephones and other devices to operate on a specific VLAN in these ways: Configure Option 184 on your DHCP server to pass VLAN information ■...
Page 104: Configuring Devices For Vlan Operation
You cannot configure the CAS application for VLAN operation. 3105 Attendant Console To configure a 3Com 3105 Attendant Console you must have an adapter that connects to a male 9-pin (DB9) serial port on your PC and has an RJ-45 port that accepts an Ethernet cable. This table shows the pinouts:...
Page 105 Ethernet cable, connect a serial port on your PC to the serial port on the underside of the 3105 Attendant Console. 4 Connect a 3Com power adapter to an AC power outlet. 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console.
Page 106 5: I HAPTER NSTALLING EVICES...
Page 107: Installing The Enterprise Management Suite
NSTALLING THE NTERPRISE ANAGEMENT UITE Installing Enterprise Enterprise Management Suite (EMS) is used to do advanced configuration Management Suite of the Call Processor server. It also provides some configuration of the authentication and directory server. Use the VCX V7230 Enterprise Management Suite User Guide to install EMS and discover the components of the VCX system.
Page 108 6: I HAPTER NSTALLING THE NTERPRISE ANAGEMENT UITE...
Page 109: Maintenance
AINTENANCE This chapter provides information on how to start, stop, restart, and verify the operation of various software components of a VCX system. The chapter contains information on these topics: Verifying Process Operation ■ Common Agent Starting the Common Agent ■...
Page 110 7: M HAPTER AINTENANCE Directory Server Obtaining Directory Server Status ■ Starting the Directory Server ■ Stopping the Directory Server ■ Restarting the Directory Server ■ SIP Phone Downloader Starting the SIP Phone Downloader ■ Stopping the SIP Phone Downloader ■...
Page 111: Verifying Process Operation
Although the Call Processor server supports provisioning using a command line interface (see the VCX Administration Guide), 3Com recommends using Enterprise Management Suite (EMS) to provision the Call Processor server.
Page 112: Stopping The Common Agent
Use EMS to stop the common agent immediately or gracefully. Stopping the Common Agent Immediately To stop the common agent immediately: 1 From the Explorer tab, right-click 3Com SNMP Agent. 2 From the pop-up menu, select Maintenance > Hard Shutdown. Stopping the Common Agent Gracefully To stop the common agent gracefully: 1 From the Explorer tab, right-click 3Com SNMP Agent.
Page 113: Restarting The Common Agent
To restart the common agent using EMS: Restarting the Common Agent Immediately To restart the common agent immediately: 1 From the Explorer tab, right-click 3Com SNMP Agent. 2 From the pop-up menu, select Maintenance > Hard Restart. Restarting the Common Agent Gracefully To restart the common agent gracefully: 1 From the Explorer tab, right-click 3Com SNMP Agent.
Page 114: Obtaining Call Processor Status
Processor Status 1 Log in as vcx to the server on which the Call Processor software resides. 2 Enter these commands: cd /opt/3com/VCX/callprocessor/vcx-scripts/init.d ./S99callp status Starting the Call The script that starts the Call Processor runs the Call Processor server in Processor the background with the Call Processor process monitor.
Page 115: Stopping The Call Processor
./S99callp stop Using EMS To stop the Call Processor from EMS: 1 From the Explorer tab, right-click the 3Com Call Processor Server. 2 From the pop-up menu, select Maintenance > Hard Shutdown to shut down the Call Processor server. A dialog box appears and displays the progress of the command. When the command has been completed, the Working icon changes to a Finished icon.
Page 116: Obtaining Authentication Server Status
To determine the status of the authentication server: Authentication Server Status 1 Log in as root or cworks to the server on which the authentication server software resides. 2 Enter these commands: cd /opt/3com/VCX/auth/scripts/init.d ./S99auth status Starting the To start the authentication server: Authentication Server 1 Log in as root or cworks to the server on which the authentication server software resides.
Page 117: Restarting The Authentication Server
Authentication Server 1 Log in as root or cworks to the server on which the authentication server software resides. 2 Enter these commands: cd /opt/3com/VCX/auth/scripts/init.d ./S99auth restart Obtaining Directory To obtain the status of the directory server: Server Status 1 Log in as cworks or root to the server on which the directory server software resides.
Page 118: Restarting The Directory Server
To restart the directory server: Directory Server 1 Log in as cworks on the server on which the directory server software resides. 2 Enter these commands: cd /opt/3com/VCX/dir/scripts/init.d ./S99dir restart Starting the SIP To start the SIP Phone Downloader: Phone Downloader 1 Log in as root or vcx to the server on which the SIP phone downloader software resides.
Page 119: Obtaining Accounting Server Status
Accounting Server Status 1 Log in as cworks on the server on which the accounting server software resides. 2 Enter these commands: cd /opt/3com/VCX/acct/scripts/init.d ./S99acct status Starting the To start the accounting server: Accounting Server 1 Log in as cworks on the server on which the accounting server software resides.
Page 120: Obtaining Ums Server Status
To obtain the status of the UMS server: Server Status 1 Log in as app on the server on which the UMS server software resides. 2 Enter these commands: cd /opt/3com/VCX/UMS/vcx-scripts/init.d ./S95ums status Starting the UMS To start the UMS Server: Server 1 Log in as app on the server on which the UMS server software resides.
Page 121: Overview
128 through 254 are set aside for vendor-specific extensions. 3Com telephones can receive their IP configuration from a DHCP server. However, 3Com telephones need configuration information that is not part of a standard DHCP response. You can use DHCP option 184 to specify this extended information: NCP IP Address —...
Page 122: Configuring Option 184 On A Windows 2000 Dhcp Server
Option 184 subfield must be the NCP IP Address for backward compatibility. If you configure multiple suboptions, 3Com recommends that you configure them in order of suboption number. You can omit one or more suboptions from the configuration. For example, if you decide not to configure suboption 2, 3Com recommends that you configure suboptions 1, 3, and 4, in that order.
Page 123: Editing Option 184 Values
Editing Option 184 Values 9 Click OK. In the Predefined Options and Values dialog box, the DHCP Microsoft Management Console creates a new option name by combining the option number with the name that you chose and adds this name to the Option name drop-down list.
Page 124: Configuring The Ip Address Of The Alternate Server
A: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Table 3 Configuring the IP Address of the Primary Server (continued) What You Type Description The second octet in the IP address. The third octet in the IP address. The fourth octet in the IP address.
Page 125: Fail-Over Call Route Point Configuration
Editing Option 184 Values Add these elements in this order: Table 5 Configuring the VLAN ID What You Type Description Enter 3 as the third suboption code for option 184. The length of the argument that applies to this suboption. For option 184, suboption 3, there are two arguments: VLAN ID: 2 bytes (possible values: 0 through 4095) VLAN Enable: 2 bytes (possible values: 1 = enabled and...
Page 126: Completing The Configuration
A: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Table 6 Configuring the Fail-Over Call Route Point (continued) What You Type Description The length of the argument that applies to suboption 4 is determined by two elements: IP Address: The IP address of the device that is to be contacted if the VCX server cannot be reached.
Page 127: Activating Option
Activating Option 184 Activating Option To activate option 184, decide whether you want to apply the option to a specific scope or globally, that is, to all scopes that are served by the DHCP server software. To activate option 184 for a specific scope: 1 In the left pane of the DHCP Microsoft Management Console dialog box, find the scope that you want.
Page 128: Manually Configuring A Telephone
PTION ON A INDOWS ERVER Manually All of the Option 184 parameters can be manually configured on any Configuring a 3Com telephone by using the Local User Interface (LUI). Telephone For more information on configuring telephones, see Chapter “Installing Devices”.
Page 129: Replacing A Failed Disk On Avcx Server
EPLACING A AILED ISK ON A VCX S ERVER Overview If a disk drive failure occurs on a VCX server, use the appropriate procedure in this appendix to replace the failed disk and bring the VCX server back into service. Assumption: The replacement disk arrives and contains an older version of the software on the running server.
Page 130: Replacing A Disk In A Two-Server Configuration
B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Replacing a Disk in Use this procedure to replace a disk in a two-server configuration. a Two-Server A service person arrives with a laptop that is used to connect to the serial Configuration port on the down server.
Page 131 Drop Database Replication 1 On the Master Definition Server, log in as cworks. 2 Enter these commands: cd /opt/3com/VCX/auth/bin ./dropReplication 3 Back up the Oracle database on the running server. For instructions on how to back up the Oracle database, see the VCX Administration Guide.
Page 132 To check the database replication: 1 Log in as cworks. 2 Enter these commands: cd /opt/3com/VCX/auth/bin ./checkReplication The script asks for the IP addresses of the two servers and then checks the replication state of the authentication databases and reports the status.
Page 133: Replacing A Call Processor Server Disk In A Four-Server Configuration
Replacing a Call Processor Server Disk in a Four-Server Configuration Replacing a Call Use this procedure to replace a disk on either Call Processor server in a Processor Server four-server configuration. Disk in a To replace a disk on either UMS server in a four-server configuration, see Four-Server “Replacing a UMS Server Disk in a Four-Server Configuration”, later in...
Page 134 Drop Database Replication 1 On the running server, log in as cworks. 2 Enter these commands: cd /opt/3com/VCX/auth/bin ./dropReplication 3 Back up the Oracle database on the running server. For instructions on how to back up the Oracle database, see the VCX Administration Guide.
Page 135 Replacing a Call Processor Server Disk in a Four-Server Configuration Set Up Oracle Database Replication 1 On the running server, log in as cworks. 2 Enter these commands: cd /opt/3com/VCX/auth/bin ./setupReplication If you see any error messages when you run the setupReplication script, drop replication (see “Drop Database Replication”...
Page 136: Replacing A Ums Server Disk In A Four-Server Configuration
B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER 2 Enter these commands: cd /etc/rc.d/rc3.d ./S99vcx start NOTE: This marks the end of the outage. Replacing a UMS Use this procedure to replace a disk on either UMS server in a four-server Server Disk in a configuration.
Page 137 Replacing a UMS Server Disk in a Four-Server Configuration modfw -p ums allow <IP address> 5 Install on the down server the same software version as is running on the running server. 6 At the end of the installation process, use this command to switch to the new software version.
Page 138 B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Restart All VCX Processes on Both Servers On the running server, restart all VCX processes: 1 Log in as root. 2 Enter these commands: cd /etc/rc.d/rc6.d ./S99vcx start On the down server, restart all VCX processes: 1 Log in as root.
Page 139: Pecifying A
PECIFYING A ANGE OF RUSTED OINTS Overview During the initial installation of a VCX server, you must specify trusted end points using one of two methods: Enter a series of individual IP addresses, one for each trusted end point ■ Enter an initial IP address and a variable length subnet mask (VLSM) to ■...
Page 140: Configuring 14 Trusted Endpoints
C: S PPENDIX PECIFYING A ANGE OF RUSTED OINTS Configuring 14 If your VCX system has a single server pair and a small number of analog Trusted Endpoints and/or digital gateways, you may want to specify a range of 14 addresses.
Page 141 NDEX Numbers 2101 Basic Telephone, installing 93 call processing 2102 Business Telephone, installing 97 restarting on down server 135 3101 Basic Telephone, installing 90 restarting on running server 135 3102 Business Telephone, installing 95 Call Processor 3105 Attendant Console, installing 100 obtaining status 114 overview 32, 56 restarting 115...
Page 142 NDEX disk replacement telephones 90 in a four-server system (call processor two server pairs 55 server) 133 V7111 Analog Gateway 102 in a four-server system (UMS server) 136 V7122 Digital Gateway 103 in a two-server system 130 voice prompts, overview 85 overview 129 Domain Name System (DNS) 24 configuring a range of 14 trusted end point...
Page 143 NDEX replacing a failed disk trusted end points in a four-server system (call processor configuring using VLSM 139, 140 server) 133 in a four-server system (UMS server) 136 in a two-server system 130 UMS configuration scripts overview 129 restarting one server pair primary server script 39 accounting server 119 authentication server 117...
Page 144 NDEX...

3Com VCX V7000 Installation And Maintenance Manual

About

Pre -Installation

2 Installation Scripts Fora Singlepair of Servers

Installation Scripts for Two Server Pairs

Installing Language Prompts

Installing Devices

Installing the Enterprise Management Suite

Maintenance

Configuring Option 184 on a Windows 2000 Dhcp Server

Replacing a Failed Disk on Avcx Server

Pecifying a

Quick Links

Need help?

Questions and answers

Related Manuals for 3Com VCX V7000

Summary of Contents for 3Com VCX V7000

Table of Contents