3Com NBX 100 Administrator's Manual page 295

Table 49 Supervisory Monitoring Service Errors
Action
The call is already being monitored by
another supervisor.
The agent is not on any call.
Agent hangs up before the monitoring
message reaches him causing Supervisory
Monitoring to timeout.
The agent is not on an ACD call.
Table 50 Device Errors
Action
The supervisor's device does not support
conferencing.
The agent's device to be monitored does
not support conferencing.
The customer's device does not support
conference.
Supervisory Monitoring Usage Notes
Result
An explanatory error message appears
for five seconds, then the NBX system
prompts again for the extension of an
agent.
An explanatory error message appears
for five seconds, then the NBX system
prompts again for the extension of an
agent.
An explanatory error message appears
for five seconds, then the NBX system
prompts again for the extension of an
agent.
An explanatory error message appears,
and the NBX system gives the supervisor
the option to change agents.
Result
An explanatory error message appears
the phone returns to the Ready state.
An explanatory error message appears,
then the NBX system prompts again for
the extension of an agent.
An explanatory error message appears,
and the NBX system gives the supervisor
the option to change agents.
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