3Com NBX 100 Administrator's Manual page 309

Auto Attendant 309
Multiple-Level Menus — Each Auto Attendant can support a main
menu and up to 19 levels of submenus. This enables you to configure
an automated system in which inbound callers can select specific
departments or groups, and then further select subgroups or
individuals. See "Prompt Menus" on page 313 for more information.
Voice Prompts — To the caller, the time-dependent greeting, main
menu prompt, and submenu prompt are integrated into the Auto
Attendant system. The administrator can customize the system by
recording or importing voice prompts in a time-dependent greeting
main menu, or submenu. Depending on the time of day and
selections that the caller makes, the caller hears the appropriate
prompts and receives appropriate directions.
Default Time-out — If a caller does not respond to the Auto
Attendant prompts (for example, a caller using a rotary telephone),
the system routes the call to a designated time-out destination. See
"Prompt Menus" on page 313 for more information. (Note: if you do
not specify a valid time-out destination for an Auto Attendant, the
system drops a call when it reaches the time-out value.) To set the
default timeout, click NBX Messaging > Auto Attendant > Menu Tree.
Shortcuts — Callers can move to a function without listening to an
entire greeting or prompt. For example, if you call to leave a message
for a person, you can bypass the greeting by pressing the appropriate
shortcut button.
Dialing by Extension or Name — A caller can reach a party by
dialing the person's extension. The system plays the announcement of
each person identified as a possible match and asks the caller to pick
one.
Dialing by First Name or Last Name — A caller can reach a party by
dialing the person's name on the telephone keypad. After the caller
selects the Name Directory option, Auto Attendant prompts the caller
to select whether to use the first-name method or last-name method.
When the caller starts keying the name, Auto Attendant performs a
database lookup and prompts the caller with the possible matches.
The caller selects the appropriate name, and Auto Attendant transfers
the call to the selected user.
Manual and Automatic Activation — You can activate the Auto
Attendant manually, by pressing the FWD MAIL button on the
Attendant Console. The system also activates automatically, according
to the Business Hours settings (see "Business Hours" on page 268), or
after an incoming call exceeds a set number of rings. To set the