Redirect Behaviors - 3Com NBX 100 Administrator's Manual

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Redirect Behaviors

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ONFIGURATION
A TAPI Route Point in the NBX system is an extension with a voice mailbox
in the normal extension range:
NBX V3000: 1000 – 3999
SuperStack3 NBX: 1000 – 3999
NBX 100: 100 – 449
You create the TAPI Route Point, configure the NBX system to route calls
to it, and then configure the external application to monitor it. For
example, you can configure a line card port to send all incoming calls on
that line to a specific TAPI Route Point. When a call arrives at the route
point extension, it is queued until the external application examines it and
then instructs the NCP to redirect the call to a destination specified in the
external application. Typically, the redirect action is based on the caller ID
information of the incoming call.
Table 29 describes the behavior of TAPI Route Points and redirected calls
within the NBX system.
Table 29 TAPI Route Points and NBX System Features
Call Redirected to
Internal extension
External number
Description
If the internal extension has activated Do Not Disturb, a call
redirected to that extension goes immediately to the
extension's Call Forwarding setting.
If the TAPI Line Redirect Timeout is set to a value greater
than the extension's Call Forwarding setting and the call is
not answered, the redirected call will be handled by the
extension's Call Forwarding setting. The system will log a
successful redirect. If the TAPI Line Redirect Timeout is set
to a value less than the extension's Call Forwarding setting
and the call is not answered, the call will return to the
route point. For more information, see
Line Redirect Timeout"
Subject to the route point extension's Class of Service
setting.
The call connects as soon as the external line resource (line
card port, a PRI line, or a T1 channel) is acquired. The caller
hears the call progress tones directly from the CO. At this
point, the NBX system logs a successful connection. Calls
redirected to an external number cannot timeout, even if
the call was redirected to a busy or an invalid number.
"Specifying TAPI
on page 233.