3Com NBX 100 Administrator's Manual page 281

After the NBX system plays all the announcements that you configured
for the ACD group, the last announcement is played repeatedly (as per
the time interval specified for it) during the rest of the wait period: that is,
until the call is answered or until the ACD group's timeout period is
exceeded. If the timeout period is exceeded, the call is sent to the
destination that you specified in the Group Coverage Action after
Timeout: field when you added or modified the ACD group.
If the agent answers the call, the NBX system immediately stops playing
the announcement, or the Music-On-Hold, and connects the caller to the
appropriate agent.
Fields in the Announcements Screen
Table 42 describes the function of each field and button in the
Announcements screen.
Table 42 Announcements Screen: Field Descriptions
Field
(List of WAV Files)
Rec.
Play
Remove
Play/Record Extension
Apply
New Announcement
Name
Enter Path for .WAV
File
Browse
Import
Description
Displays a list of .WAV files currently known to NBX ACD.
Records a .WAV file for an NBX ACD announcement. You
must have .WAV recording capability on the workstation
you are currently using.
Plays back the .WAV file that you selected from the list of
WAV files.
Deletes the .WAV file that you selected from the list of
.WAV files.
Lets you identify the phone extension that the selected
.WAV file should apply to.
Associates the .WAV file that you identified in the
Play/Record Extension.
Lets you associate a mnemonic name with the .WAV file.
Lets you point NBX ACD to the location in the file system of
the .WAV file that you want to associate with the selected
phone extension.
Instructs the NBX system to search the file system under
your direction for the .WAV file to associate with the
selected phone extension.
Imports a .WAV file from the file system into the ACD list of
usable announcements.
Using ACD 281