Changing Agents And Changing Modes While Monitoring - 3Com NBX 100 Administrator's Manual

288 C 6: A
HAPTER UTOMATIC
Changing Agents and
Changing Modes
While Monitoring
C D
ALL ISTRIBUTION
At this point, the NBX system checks on the state of the call you are
attempting to join and informs you of the call status by means of the
LCD:
If the agent is not on an call, the LCD shows a message to that effect,
and allows you to take another action.
If the agent is not logged into the system, the LCD shows a message
to that effect, and allows you to take another action.
If the agent is already being monitored, the LCD shows a message to
that effect, and allows you to take another action.
If the agent is free to be monitored, the conversation becomes
audible, and the NBX system plays an announcement tone (if it has
been configured to do so).
Also, the system shows on your phone's LCD the options to change to
another agent extension, to invoke Whisper mode, or to invoke
Barge-In mode.
5 End the Silent Monitor session by hanging up the receiver.
The LCD of the supervisor is the only LCD that shows menu options or
indications that the Supervisory Monitoring feature is in use. (The LCD of
the agent does not display any indication that Supervisory Monitoring is
in use.)
While the supervisor is listening to a conversation in Silent-Monitor
mode, the telephone display panel provides options to allow the
supervisor to choose Barge-In mode, Whisper mode, or to change to
another agent's call.
The display panel displays the extension of the agent currently being
monitored, as well as these menu options:
Whisp
Chg
BrgIn
Each mode is associated with one menu Soft Key only on the telephone.
This button is the same button for all phone models. This button is the
same button for each menu.