User Manuals: 3Com NBX 3105 Attendant Console

Manuals and User Guides for 3Com NBX 3105 Attendant Console. We have 1 3Com NBX 3105 Attendant Console manual available for free PDF download: Telephone Manual

3Com NBX 3105 Telephone Manual

3Com NBX 3105 Telephone Manual (154 pages)

NBX Networked Telephony Solutions System Release 6.0

Brand: 3Com | Category: Telephone | Size: 3 MB

Table of Contents

Table of Contents
3
About this Guide

9
- How to Use this Guide
  10
- Conventions
  10
- Documentation
  11
  - Comments on the Documentation
    11
1 Getting Started

13
2 Om 3101 and 3101Sp Basic Telephones

19
3 Om 2101 Basic Telephone

25
- Telephone Buttons and Controls
  25
- 3Com 2101 Basic Telephone
  26
- Programmable Access Buttons
  27
- Status Icons
  28
4 Nbx Messaging

29
- NBX Messaging Components
  29
  - Important Considerations
    29
- Changing Your Password
  30
  - Security Tips
    31
- Changing Your Name Announcement and Personal Greetings
  31
- Listening to NBX Messages
  32
- Replying to a Message
  35
- Forwarding a Message
  35
- Creating and Sending a Message
  36
- Using Voice Mail Group Lists
  37
- Marking a Message as Private or Urgent
  40
- Other Ways to Manage Your Voice Mail Messages
  41
- Other Kinds of Mailboxes
  41
  - Greeting-Only Mailbox
    41
  - Phantom Mailbox
    42
  - Group Mailbox
    42
5 Standard Features

45
- Answering a Call
  45
  - Caller ID
    46
  - Answering a Second Call
    46
- Using the 3Com Telephone Display Panel
  47
  - Tips on Using the Lists
    48
- Dialing a Call
  49
  - An Internal Call
    49
  - An External Call
    49
  - Redialing a Call
    50
- Forwarding Incoming Calls
  50
- Putting a Call on Hold
  56
  - Dialing Another Call
    57
  - More than One Call
    57
- Transferring a Call
  58
  - Announced (Screened) Transfer
    59
  - Blind Transfer
    59
- Direct Mail Transfer
  60
- Establishing a Conference Call
  60
  - Disconnecting the Last Person that You Called
    61
  - More about Conference Calls
    62
- Using Camp on
  62
- Using Automatic Callback
  66
  - Initiating Automatic Callback
    66
  - More about Automatic Callback
    67
- Setting the Volume
  68
6 Personalizing Your Telephone

69
- Guidelines about Features on NBX Telephones
  69
- Ringer Tones
  70
- User Button Mapping
  70
  - Button Mapping Notes
    75
- Speed Dials
  76
  - Personal Speed Dials
    76
  - System-Wide Speed Dials
    78
  - Special Case: One-Touch Speed Dials
    78
  - Printing Speed Dial Lists
    79
  - Printing Labels
    79
- Off-Site Notification
  80
  - Additional Notes
    82
  - Managing Off-Site Notification Using the Telephone
    84
- Do Not Disturb
  85
- Preventing Unauthorized Use of Your Telephone
  86
  - Telephone Locking
    86
  - Call Permissions
    87
- Class of Service Override
  87
- Using a Headset
  88
  - General Headset Instructions
    88
  - Returning to the Headset after a Long Delay
    89
7 Getting more from Your Telephone System

91
- Listening to Your Messages in Your E-Mail
  92
- Account (Billing) Codes
  92
- Caller ID
  93
  - Internal and External Caller ID
    93
  - Calling Line Identity Restriction (CLIR)
    93
- Call Pickup
  95
  - Directed Call Pickup on a Specific Telephone
    95
  - Group Call Pickup
    95
- Automatic Call Distribution Groups, Hunt Groups, and Calling Groups
  95
  - Automatic Call Distribution
    96
  - Hunt Groups
    99
  - Calling Groups
    101
  - Group Membership
    102
- Supervisory Monitoring
  102
  - Agent Role for 3Com Entry and Analog Telephones
    102
  - Supervisory Monitoring Terminology
    102
  - Monitor
    103
  - Whisper
    104
  - Barge-In
    104
  - Change Agent
    105
  - Call Privacy
    105
  - More about Supervisory Monitoring
    106
- Whisperpage
  107
  - Starting a Whisperpage Session
    108
  - More about Whisperpage
    109
- Call Park
  109
- Paging
  110
  - Paging the System
    111
  - Paging Zones
    111
- Configurable Operators
  112
  - How Configurable Operators Work
    112
  - Configuring the Operators
    113
- Using Message Waiting Indicator to Telephone
  114
  - Sending an MWI Message
    114
  - Retrieving an MWI Message
    114
  - Deleting MWI Messages
    115
  - Cancelling an MWI Message
    115
- Dialing a Call to a Remote Office
  116
  - Using Unique Extensions
    116
  - Using Site Codes
    117
- Bridged Extensions
  118
- Delayed Ringing
  119
- Using Pulse Dialing
  119
- Additional Applications
  121
8 Feature Codes

123
- NBX Tones
  123
- Feature Codes with 3Com Telephones
  124
  - 3Com Basic Telephone
    125
- Using Feature Codes
  125
  - 3105 And 1105 Attendant Consoles
    130
9 3Com 3105 and 1105 Attendantconsoles

130
- 3Com Attendant Console
  130
  - Access Buttons
    130
  - Feature Buttons
    130
  - Attendant Console Labels
    133
- Opening the 3105 Attendant Console Label Cover
  133
- Complement Attendant Software
  134
  - Managing Calls
    136
Telephone Nstallation and Maintenance

137
- Connecting the Telephone
  137
- Telephone Installation and Maintenance
  137
- Attaching and Adjusting the Articulating Support Bracket
  139
- Attaching and Adjusting the Fixed Support Bracket
  141
  - Low-Profile and High-Profile Positions
    141
  - Wall-Mount Position
    142
    
    Security Wall-Mount Bracket
    143
    
    Troubleshooting Problems
    143
    
    Cleaning Your Telephone
    143
    
    Moving Your Telephone
    143
    
    Swapping Telephones
    143

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