3Com SupersStack 3 NBX Planning Manual
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3Com SupersStack 3 NBX Planning Manual

3Com SupersStack 3 NBX Planning Manual

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NBX
Release 4.3:
SuperStack 3 NBX
NBX 100
http://www.3com.com/
Published: June 2004
®
System Planning Guide

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Summary of Contents for 3Com SupersStack 3 NBX

  • Page 1 ® System Planning Guide Release 4.3: SuperStack 3 NBX NBX 100 http://www.3com.com/ Published: June 2004...
  • Page 2 All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software.

  • Page 3: Table Of Contents

    ONTENTS Contact Information Carrier Information Preliminary Information Site Survey LAN/WAN Survey Telephone Line Survey Electrical Survey Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI Digital Line Card Provisioning – E1 ISDN PRI and ISDN BRI-ST 11 Digital Lines Digital Line Spans Digital Line Groups Class of Service...
  • Page 4 REFACE This form is designed to help 3Com NBX partners gather information that they can use to plan the installation ® ® ® of the 3Com NBX SuperStack 3 Networked Telephony Solution and the 3Com NBX 100 Communications System. Completing this form may spur questions that enable you and your client to configure the system in the most useful manner for the client.

  • Page 5: Contact Information

    3Com NBX Communications System Planning Guide Contact Information Customer Client Name: Contact Name: Installation Address: System Administrator: Telephone Number: Fax Number: E-mail Address: Dealer Dealer Name: Contact Name: Address: Telephone Number: Fax Number: E-mail Address: Carrier Information Local Service Carrier:...

  • Page 6: Preliminary Information

    3Com NBX Communications System Planning Guide Preliminary Information Number of telephones installed on current telephone system: Number of telephones being installed on the NBX system: Number of users anticipated in the near future: Number of chassis: NBX 100 SuperStack 3 NBX...

  • Page 7: Lan/Wan Survey

    3Com NBX Communications System Planning Guide LAN/WAN Survey Do you have IP networking/Internet access? Fixed IP address to be assigned to the NCP: (Default: 192.168.1.190) Default Gateway: (Default: 0.0.0.0) Subnet Mask: (Default: 255.255.255.0) Host Name: (Default: nbx100/750) Will you require T-connectors with terminators for additional chassis?

  • Page 8: Electrical Survey

    3Com NBX Communications System Planning Guide Electrical Survey Sufficient power outlets for all telephones and chassis? Sufficient amperage? Outlet fully grounded or switched? Outlet 1 Yes Outlet 2 Yes Dedicated power outlet available for redundant power? NBX Hardware Required to Complete the Installation...

  • Page 9: Digital Line Card Provisioning - T1 Ds1 And T1 Isdn Pri

    3Com NBX Communications System Planning Guide Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI Service Provider Value/Service T1 DS1 T1 ISDN PRI Line length (the physical line 0-35 0-35 length) 25-56 25-56 55-95 55-95 85-125 85-125 115-155...
  • Page 10 (required for caller ID) (required for caller ID) Line hunting Available? Yes Starting on channel _____ 3Com recommends starting on channel 1 and hunting up. CO switch protocol E&M robbed bit 4ESS Custom ____ Call-By-Call Service Enabled Carrier Identification Code _____...

  • Page 11: Digital Line Card Provisioning - E1 Isdn Pri And Isdn Bri-St

    ANI (Calling Party ID) provided? Required for Caller ID Required for Caller ID Calling Line Identification (CLI) Calling Line Restriction (CLIR) Line Hunting Available? Yes Starting on channel _____ 3Com recommends starting on channel 1 and hunting up. CO Switch Protocol ETSI ETSI...

  • Page 12: Digital Lines

    3Com NBX Communications System Planning Guide Digital Lines Line Board Name Location Chassis Slot Card Type T1, E1, or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type T1, E1, or 10BT Uplink Port...
  • Page 13 3Com NBX Communications System Planning Guide Digital Lines Line Board Name Location Chassis Slot Card Type T1, E1, or 10BT Uplink Port Group Spans Channel MAC Address Line Board Name Location Chassis Slot Card Type T1, E1, or 10BT Uplink Port...

  • Page 14: Digital Line Spans

    3Com NBX Communications System Planning Guide Digital Line Spans Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length...
  • Page 15 3Com NBX Communications System Planning Guide Digital Line Spans, continued Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code Line Length MAC Address Span ID Span Name Interface Type CO Switch Protocol Framing Type Line Code...

  • Page 16: Digital Line Groups

    3Com NBX Communications System Planning Guide Digital Line Groups Digit Collection Group Name Channel Protocol E&M Direction Start Type Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk Group Name Channel Protocol E&M Direction Start Type Digit Collection...
  • Page 17 3Com NBX Communications System Planning Guide Digital Line Groups, continued Digit Collection Group Name Channel Protocol E&M Direction Start Type Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk Group Name Channel Protocol E&M Direction Start Type Digit Collection...

  • Page 18: Class Of Service

    3Com NBX Communications System Planning Guide = Default Class of Service Default Route Point Group Internal Open Closed Lunch Other Local Open Closed Lunch Other Long Distance Open Closed Lunch Other International Open Closed Lunch Other Toll Free Open Closed...
  • Page 19 3Com NBX Communications System Planning Guide = Default Class of Service, continued Default Super User Group Internal Open Closed Lunch Other Local Open Closed Lunch Other Long Distance Open Closed Lunch Other International Open Closed Lunch Other Toll Free Open...
  • Page 20 3Com NBX Communications System Planning Guide = Default Class of Service, continued Customer Defined Group 2 Internal Open Closed Lunch Other Local Open Closed Lunch Other Long Distance Open Closed Lunch Other International Open Closed Lunch Other Toll Free Open...
  • Page 21 3Com NBX Communications System Planning Guide = Default Class of Service, continued Customer Defined Group 4 Internal Open Closed Lunch Other Local Open Closed Lunch Other Long Distance Open Closed Lunch Other International Open Closed Lunch Other Toll Free Open...

  • Page 22: Business Hours (Time Of Day Service Modes)

    3Com NBX Communications System Planning Guide Business Hours (Time of Day Service Modes) Open Open? From Monday Tuesday Wednesday Thursday Friday Saturday Sunday Lunch Open? From Monday Tuesday Wednesday Thursday Friday Saturday Sunday Other Open? From Monday Tuesday Wednesday Thursday...

  • Page 23: Hunt Groups

    3Com NBX Communications System Planning Guide Hunt Groups The NBX 100 supports 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports 100 Hunt groups and Calling groups. Name Type (Linear/Circular) Password Extension Assign Use: automatically Timeout Call Coverage...
  • Page 24 3Com NBX Communications System Planning Guide Hunt Groups, continued The NBX 100 supports 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports 100 Hunt groups and Calling groups. Name Type (Linear/Circular) Password Extension Assign Use: automatically Timeout...

  • Page 25: Tapi Route Points

    3Com NBX Communications System Planning Guide TAPI Route Points A TAPI Route Point is an extension with a voice mailbox in the normal extension range. A SuperStack 3 NBX system can support 100 route points; an NBX 100 system can support 48 route points.
  • Page 26 3Com NBX Communications System Planning Guide TAPI Route Points, continued A TAPI Route Point is an extension with a voice mailbox in the normal extension range. A SuperStack 3 NBX system can support 100 route points; an NBX 100 system can support 48 route points.

  • Page 27: Calling Groups

    3Com NBX Communications System Planning Guide Calling Groups The NBX 100 can support a total of 50 Hunt groups and Calling groups. The SuperStack 3 NBX system can support 100 Hunt groups and Calling groups. Group Name Description Authorization Code/Password (if any) Call Pickup Groups You can create up to 32 Call Pickup groups on the NBX 100;...

  • Page 28: Dial Plan

    3Com NBX Communications System Planning Guide Dial Plan Extension Ranges Default Extension Range New Extension Range Telephones NBX 100: 100-449 SuperStack 3 NBX: 1000-3999 Call Park NBX 100: 601-609 SuperStack 3 NBX: 6000-6099 Auto Attendant NBX 100: 500, 501, 500-599...
  • Page 29 3Com NBX Communications System Planning Guide Dial Plan, continued Routes Destination Routes New Route Route Name Route 1 Local CO Route 2 Local CO no strip Route 3 Voice application Route 4 Auto Attendant Route 5 H.323 Gateway Route 6...
  • Page 30 3Com NBX Communications System Planning Guide Dial Plan, continued Timed Routes - Descriptions Route ID Destination Description Timed Routes - Entries Route ID Entry ID Start Days Destination Route Notes: • To omit a day of the week, replace Day with a period (.) •...
  • Page 31 3Com NBX Communications System Planning Guide Dial Plan, continued Pretranslator ID No. Entry Operation. ID Operation Value Minimum Maximum Table ID Entry ID Digits Digits Digits Class of Service Priority Route...

  • Page 32: Peripheral Devices

    3Com NBX Communications System Planning Guide Peripheral Devices External Paging/Alerts Paging Amplifier: Make: Model: Paging Port Line Port Adapter required: External alerts? Make: Model: Ringers/Music on Hold (MOH) Door Telephone? Make: Model: Will MOH be implemented? MOH source: Connector cable being supplied? (1/8 in. phone jack cable)

  • Page 33: Co/Telephone Exchange Lines

    3Com NBX Communications System Planning Guide CO/Telephone Exchange Lines Location or Demarcation Telephone Number Hunt Sequence Chassis Slot Port Ext. Pool MAC Address PFT (North America only) Location or Demarcation Telephone Number Hunt Sequence Chassis Slot Port Ext. Pool MAC Address...
  • Page 34 3Com NBX Communications System Planning Guide CO/Telephone Exchange Lines, continued Location or Demarcation Telephone Number Hunt Sequence Chassis Slot Port Ext. Pool MAC Address PFT (North America only) Location or Demarcation Telephone Number Hunt Sequence Chassis Slot Port Ext. Pool...

  • Page 35: Button Mapping Groups, 3102 Business Telephone

    3Com NBX Communications System Planning Guide Button Mapping Groups, 3102 Business Telephone Default 3102 Business Group Customer Defined 1 Feature Headset Transfer to VMail Call Park System System System System System Release System Customer Defined 2 Customer Defined 3 System...

  • Page 36: Button Mapping Groups, 2102 And 1102 Business Telephones

    3Com NBX Communications System Planning Guide Button Mapping Groups, 2102 and 1102 Business Telephones Default Attendant Default User Feature Feature Transfer to Transfer to VMail VMail Call Park Call Park Flash Flash Release Release...
  • Page 37 3Com NBX Communications System Planning Guide Button Mapping Groups, 2102 and 1102 Business Telephones, continued Default Super User Customer Defined 1 Feature Feature Transfer to Transfer to VMail VMail Call Park Call Park Flash Flash Release Release...
  • Page 38 3Com NBX Communications System Planning Guide Button Mapping Groups, 2102 and 1102 Business Telephones, continued Customer Defined 2: Customer Defined 3: Feature Feature Transfer to Transfer to VMail VMail Call Park Call Park Flash Flash Release Release...

  • Page 39: Button Mapping Groups, 3101 And 3101Sp Basic Telephones

    3Com NBX Communications System Planning Guide Button Mapping Groups, 3101 and 3101SP Basic Telephones Default 3101 Basic Telephone Group System System Feature Transfer Customer Defined 1 Customer Defined 2 Customer Defined 3 Customer Defined 5 Customer Defined 5 Customer Defined 6...

  • Page 40: Button Mapping Groups, 2101 Basic Telephone

    3Com NBX Communications System Planning Guide Button Mapping Groups, 2101 Basic Telephone Default Basic Telephone Group Feature Call Toggle Transfer Customer Defined 1 Customer Defined 2 Customer Defined 3 Customer Defined 4 Customer Defined 5 Customer Defined 6...

  • Page 41: User Configuration

    3Com NBX Communications System Planning Guide User Configuration Last Name First Name Ext. Room Location Class of Service Group Call Pickup Group Button Mapping Group Hunt Group Calling Group Last Name First Name Ext. Room Location Class of Service Group...
  • Page 42 3Com NBX Communications System Planning Guide User Configuration, continued Last Name First Name Ext. Room Location Class of Service Group Call Pickup Group Button Mapping Group Hunt Group Calling Group Last Name First Name Ext. Room Location Class of Service Group...
  • Page 43 3Com NBX Communications System Planning Guide User Configuration, continued Last Name First Name Ext. Room Location Class of Service Group Call Pickup Group Button Mapping Group Hunt Group Calling Group Last Name First Name Ext. Room Location Class of Service Group...
  • Page 44 3Com NBX Communications System Planning Guide User Configuration, continued Last Name First Name Ext. Room Location Class of Service Group Call Pickup Group Button Mapping Group Hunt Group Calling Group Last Name First Name Ext. Room Location Class of Service Group...

  • Page 45: 911/E911 User Configuration

    3Com NBX Communications System Planning Guide 911/E911 User Configuration Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name...
  • Page 46 3Com NBX Communications System Planning Guide 911/E911 User Configuration, continued Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name...
  • Page 47 3Com NBX Communications System Planning Guide 911/E911 User Configuration, continued Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name...
  • Page 48 3Com NBX Communications System Planning Guide 911/E911 User Configuration, continued Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name Extension Room Location DID Number Last Name First Name...

  • Page 49: Automated Attendant

    3Com NBX Communications System Planning Guide Automated Attendant Will a receptionist be the primary answering point? Morning Greeting (1 minute) Start time: Afternoon Greeting (1 minute) Start Time: Evening Greeting (1 minute) Start Time:...
  • Page 50 3Com NBX Communications System Planning Guide Automated Attendant, continued Main Menu Greeting (4 minutes) Telephone Button Action Telephone Number or Extension Timeout If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes...

  • Page 51: Automated Attendant ⎯ Closed/Holiday Hours

    3Com NBX Communications System Planning Guide Automated Attendant ⎯ Closed/Holiday Hours Main Menu Greeting (4 minutes) Telephone Button Action Telephone Number or Extension Timeout If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes...

  • Page 52: Automated Attendant Sub Menus

    3Com NBX Communications System Planning Guide Automated Attendant Sub Menus Sub Menu 1 Greeting Telephone Button Action Telephone Number or Extension If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes...
  • Page 53 3Com NBX Communications System Planning Guide Automated Attendant Sub Menus, continued Sub Menu 2 Greeting Telephone Button Action Telephone Number or Extension If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes...
  • Page 54 3Com NBX Communications System Planning Guide Automated Attendant Sub Menus, continued Sub Menu 3 Greeting Telephone Action Tel. No./Ext. Button Timeout If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes...
  • Page 55 3Com NBX Communications System Planning Guide Automated Attendant Sub Menus, continued Sub Menu 4 Greeting Telephone Action Tel. No./Ext. Button Timeout If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes...
  • Page 56 3Com NBX Communications System Planning Guide Automated Attendant Sub Menus, continued Time-Dependent Greetings Greeting Name: Time of Day Dependent Start Time: Hour: _______ Min.: ________ A.M. P.M. Date Range Dependent Start Day (MM/DD/YYYY): End Day (MM/DD/YYYY): Start Time: End Time: Hour: _______ Min.: ________ A.M.

  • Page 57: Voice Mail

    3Com NBX Communications System Planning Guide Voice Mail NBX 100 System 4 ports x 30 min (standard) Number of minutes per user class: Phantom mailboxes? 4 ports x 4 hr* (upgrade) Max. number of messages: (1-512) If yes, how many?

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