Account Codes - 3Com NBX 100 Administrator's Manual

Account Codes

All other features and desktop applications are not supported. A zone
page does not reach a device that has Do Not Disturb enabled.
When zone paging, you cannot include devices from a different NBX Call
Processor (NCP) in a local page zone. However, if your dial plan is
configured to support Virtual Tie Lines (VTLs), you can include an
extension on a different NCP in a zone page.
To configure Page Zones:
1 Log on to the NBX NetSet utility using the administrator login ID and
password.
2 Click User Configuration > Page Zones and then see the Help screens for
these buttons: Add, Modify, and Remove.
The NBX system allows you to create page zones in the range of 6000 –
7999 for a 4-digit dial plan, or 600 – 799 for a 3-digit dial plan. However,
the default t3- and 4-digit dial plans assign extension numbers starting
with a 7 as diagnostic.
Diagnostics is a Class of Service that you can assign to a user. Therefore, if
you want to assign a page zone, for example, to extension 720, you must
either change the dial plan (to make 7** an internal call) or you must
assign to users who will be dialing the 720 page zone the CoS
permissions labelled Diagnostics.
To keep the dial plan and CoS defaults, use the extension range of 6000 –
6999 (or 600 – 699) for page zones.
Account codes are additional numbers that users dial in order to associate
calls with specific functions, sources, or destinations. For example, call
center operations often employ account codes because calls made by
Automatic Call Distribution (ACD) agents can be associated with their
relevant accounts for tracking purposes. (See
more information about ACD.) Users enter an account code while placing
a call or during a call.
Verifying account codes is a global configuration setting, while enforcing
account codes is a per-Class of Service setting. If the CoS setting enforces
the account code for that particular type of call, an NBX phone user must
enter an account code before the NBX system routes the call.
Account Codes
Chapter 6 in this guide for
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