3Com NBX 100 Administrator's Manual page 317

Time-dependent
Figure 25 Three
Morning
Greeting
"Good morning."
12 am...
Afternoon
Greeting
"Good afternoon."
noon
Evening
Greeting
"Good evening."
6 pm
"Thank you for calling XYZ Corporation. If you know your party's
Main
extension, you may dial it now. To speak to an operator, press 0. For
Menu
Sales, press 3. For Support, press 4. To leave a message in the genera
mailbox, press 5. To reach the company directory, press 9."
"You have reached the customer support line. To speak with a support
technician about a new issue, press 1. For returns and warranty
Sub
information, press 2. To check the status of an existing support issue,
Menu
press 3. To return to the previous menu, press star."
This example uses time-dependent greetings to greet callers according to
the time of day. The main menu prompt presents callers with options for
reaching the operator, specific departments, or the company directory of
names. It also uses a submenu to direct callers to subgroups within the
Support department.
Auto Attendant Buttons
From the Menu Tree dialog box, you can configure the key pad button
actions presented to a caller by the Auto Attendant. For examples of how
you can use prompts and greetings in an Auto Attendant, see
"Examples" on page
dialog box.
Table 56 Menu Tree
Field
Button
Task Description
Greetings, a Main Menu and a Submenu
315. Table 56 describes the fields of the Menu Tree
Purpose
Lists the buttons on the telephone key pad.
Describes the key pad button operation. If you assign the
Enter Submenu action to the button, this description is used
as the Submenu name.
Auto Attendant 317