Class Of Service (Cos) - 3Com NBX 100 Administrator's Manual

Class of Service
(CoS)
Either the agent or the supervisor can put the call on hold while
Supervisory Monitoring is in effect. This means that the supervisor can
initiate two monitoring sessions, with one active session and the other on
hold.
Class of Service (CoS) is a set of calling permissions that you assign to
users. Most permissions are subject to the Business Hours parameters:
Open, Lunch, and Other. For example, you can create a class that allows
toll calls during normal business hours, but denies them at other times.
Additional considerations:
Emergency calls (such as calls to 911) are not subject to CoS
restrictions.
System-wide Speed Dial numbers are not subject to Class of Service
restrictions. For example, if you want to enable calling to a specific toll
number to all users without regard to their CoS settings, create a
System Speed Dial for that number.
When you create a new profile, the system assigns the default CoS
unless you specify a different one. If you edit the properties of the
default CoS, verify that it contains a minimum set of permissions.
You can enable or disable Offsite Notification at the system level. The
system-wide setting takes precedence over the CoS setting.
A user can override the CoS of a telephone by using feature code 433.
For example, a user whose assigned office phone allows calls to
external numbers needs to place a call to an external number from a
conference room phone that has a CoS that does not allow external
calls. The user enters the feature code into the conference room
phone, and then the system prompts for username and password
before allowing the call. The feature code applies to the next call only.
After the user hangs up, the phone reverts to its assigned CoS.
To set an account code as Forced, you must click the Force Acct Code
check box for each appropriate Class of Service; the Force Acct Code
function is in the Add or Modify screen within the CoS function.
Verifying account codes is a global configuration setting, while
enforcing account codes is a CoS function. If the CoS setting enforces
the account code for that type of call, an NBX phone user must enter
an account code before the NBX system routes the call.

Class of Service (CoS)

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