Page 1: Installation Guide
100 Installation Guide ® Release 2.8 http://www.3com.com/ Part No. 900-0026-01 November 2000...
Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time 95052-8145 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
Page 3: Table Of Contents
Format Paper Documents Software and Documents on CD-ROM Your Comments Year 2000 Compliance NTRODUCTION Overview of NBX 100 Hardware Components Chassis Network Call Processor 4-Port Line Card T1 Digital Line Card E1 Digital Line Card 4-Port Analog Terminal Adapter Card...
Page 4 Can Existing Office Telephone Wires Be Reused? Is Any Additional Equipment Required? What External Devices Can Connect to an NBX 100? How Many Telephones or Devices Does the NBX 100 Support? What Impact Does an NBX 100 Have on a LAN? ONFIGURING THE...
Page 5 Managing the Dial Plan Configuration File NBX 100 Database NBX 100 Dial Plan Creating Dial Plan Configuration Files Gaining Access to the Dial Plan Importing and Exporting Dial Plan Configuration Files Importing a North American Dial Plan Importing an International Dial Plan...
Page 6 Installing the NBX 100 Chassis Installing the Disk Drive Mounting the Chassis in a Rack Chassis and Slot Conventions Installing NBX 100 NCP and Other Cards Installing Cable Guides Installing a Single-Port Analog Terminal Adapter Installing a Power Adapter Installing an Ethernet Power Source...
Page 7 Initial System Configuration Disabling Auto Discovery Configuring 4-Port Line Cards Mapping Line Card Ports to Telephone Lines Re-assigning Extensions and Setting Line Card Port Options Connecting Telephone Lines NBX 100 S ONFIGURING YSTEM EVEL ETTINGS Configuring System-Level Settings Enabling Regional Settings...
Page 8 Creating and Managing Telephone Groups Creating a New Telephone Group Using Button Mappings Creating Button Mappings for a Telephone Creating DSS/BLF Mappings Creating a Delayed Ringing Pattern Installing an Adjunct Auto Discovering an Adjunct Connecting an Adjunct Configuring the Adjunct Using Auto Discovery Changing the Extension Associated with an Adjunct Configuring the Adjunct Manually Setting Adjunct Access Button Mappings...
Page 9 (T1, E1, BRI C ONFIGURING IGITAL ARDS ARDS Preparation Inserting the T1 Digital Line Card Configuring the T1 Digital Line Card Configuring for E&M Signaling Activating the Span Checking the Span Status Modifying the Span Configuring a Group Checking Group Membership Completing the T1 E&M Installation Configuring for ISDN PRI Signaling Modifying the Span...
Page 10 AINTENANCE IAGNOSTICS ROUBLESHOOTING Troubleshooting Using the Telephone Local User Interface (LUI) Utility Using H3PingIP Technical Support NBX 100 S YSTEM PECIFICATIONS 6-Slot Chassis Network Call Processor 4-Port Line Card T1 and E1 Digital Line Card BRI Line Card 8-Port Hub Card...
Page 11 2000 S INDOWS UPPORT NBX ConneXtions Windows 2000 Environment Specifications Installation Sequence Finalize Installation NBX 100 Call Detail Reports Windows 2000 Environment Specifications Installation Sequence NBX pcXset Windows 2000 Environment Specifications Installation Sequence NDEX...
Page 13: About This Guide
100 Communications System. It is intended for installation technicians and the system administrator. If the information in the release notes (readme.pdf on the NBX 100 Resource Pack CD) differs from the information in this guide, follow the instructions in the release notes.
Page 14: Conventions
BOUT UIDE Conventions Table 2 and Table 3 list conventions that are used throughout this guide. Table 2 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application, device, system, or network Warning...
Page 15: International Terminology
International Terminology International This section lists terms used in the NBX 100 documentation and the Terminology international equivalents of these terms: Table 4 International Terminology U.S. Terms International Equivalents Toll restrictions Call barring Pound (#) Hash CO (central office) Telephone Exchange...
Page 16: Software And Documents On Cd-Rom
Communications System as they relate to the NBX Business Telephone. These guides are shipped with the Network Call Processor. They can also be found in .pdf files on the NBX 100 Resource Pack CD. To order additional paper copies, contact an authorized NBX 100 reseller. Software and...
Page 17: Your Comments
Document part number (found on the front or back page of each document) Page number Example: NBX 100 Installation Guide Part Number (900-0026-01) Page 25 Year 2000 For information on Year 2000 compliance and 3Com products, visit the Compliance 3Com Year 2000 Web page: http://www.3com.com/products/yr2000.html...
Page 18 BOUT UIDE...
Page 19: Introduction
NBX Business Telephone, and the Direct Station Components Select/Busy Line Flashing (DSS/BLF) adjunct. This section lists all cards that can be used with the NBX 100 system. Not all cards may be available in every region. Chassis The rack-mountable or wall-mountable chassis holds the system power supply, disk drive, cooling fans, and removable cards.
Page 20: Network Call Processor
4-message server for integration of voice mail and e-mail and a web server to support web-based administration. You must have one call processor per system. Figure 2 NBX 100 Network Call Processor The NCP card has the following LEDs and connectors: LEDs These status lights indicate hardware initialization, operating...
Page 21: 4-Port Line Card
4-Port Line Card The NBX 100 4-Port Line card connects up to four local analog telephone lines to the NBX 100. The system can support up to 25 line cards (100 CO telephone lines) using multiple chassis. See “Installing LAN Connections”...
Page 22: T1 Digital Line Card
T1 cards can use E&M robbed-bit signaling (sometimes referred to as Standard T1), or ISDN Primary Rate Interface (PRI) signaling. By default, the NBX 100 auto discovers a T1 card as T1 E&M, and an E1 card as ISDN PRI.
Page 23: E1 Digital Line Card
Overview of NBX 100 Hardware Components The T1 Digital Line card has the following LEDs and connectors: T1 This RJ-48C connector makes a patch cord connection to a T1 interface (CSU/DSU). LEDs These lights indicate the status of the card’s signaling, synchronization, and loopback test.
Page 24: 4-Port Analog Terminal Adapter Card
Terminal Adapter provides another method of connecting an analog telephone or fax machine to an NBX 100. You connect the analog device to the Analog Terminal Adapter card that resides in the NBX 100 chassis. The ATA can also connect to the computer port on an NBX Business Telephone.
Page 25 Overview of NBX 100 Hardware Components Figure 7 Single-Port Analog Terminal Adapter — Front View Figure 8 Single-Port Analog Terminal Adapter — Rear View The Single-Port Analog Terminal Adapter contains the following LEDs and connectors: ANALOG PORT LEDs (S1,S2,S3) The S1 and S2 lights below the icon for the analog telephone indicate the status of the Analog Port.
Page 26: 8-Port Hub Card
NTRODUCTION 8-Port Hub Card The NBX 100 Hub card provides eight 10BASE-T ports to connect telephones (or other 10BASE-T devices) to the LAN. The card also has a 10BASE2 connection to allow you to connect to another hub or switch.
Page 27: Preparing For Installation
Before you install the system, work with the client to develop a system Plan plan using the NBX 100 Communications System Planning Guide (available on the NBX 100 Resource Pack CD). This guide enables you and the client to specify the system configuration that best meets the client’s needs.
Page 28 1: I HAPTER NTRODUCTION See the NBX 100 ISDN PRI Module Quickstart Guide on the NBX 100 Resource Pack CD for specific information required outside North America. Table 5 System Planning Information Category Information Required for Plan Contact Company name...
Page 29 Number of users anticipated in near future: Planned location of NBX 100 system: Number of chassis required: How NBX 100 system will be mounted (rack or wall): Phone system mode (Key or Hybrid PBX): Range of extensions desired (possible range is 100-400...
Page 30 1: I HAPTER NTRODUCTION Table 5 System Planning Information (continued) Category Information Required for Plan Site Survey - Cable Plenum ___ PVC ___ Data Cable: cat/level: Singles Dual Quad Voice Only Cable: cat/level: Singles Dual Quad Total number of locations/drops: Single Dual Quad...
Page 31 Preparing for Installation Table 5 System Planning Information (continued) Category Information Required for Plan Site Survey - LAN/WAN Do you have IP networking/Internet access? Yes ____ No ____ What is the fixed IP address to be assigned to the NCP: (Default: 192.168.1.190) Default Gateway: (Default: 0.0.0.0) Subnet Mask: (Default: 255.255.255.0)
Page 32 No ____ Other: Site Survey - Electrical Sufficient power for all telephones and chassis? Amperage: Outlet fully grounded or switched? Site Survey - NBX 100 4-Port Line cards: Hardware Required Standard T1 Line cards: ISDN PRI Line cards: E1 Line cards:...
Page 33 Preparing for Installation Table 5 System Planning Information (continued) Category Information Required for Plan Class of Service - Intercom Calls Day ____ Night ____ Attendant External (local) Day ____ Night ____ External (long distance) Day ____ Night ____ External (international) Day ____ Night ____ External (toll free) Day ____ Night ____...
Page 34 1: I HAPTER NTRODUCTION Table 5 System Planning Information (continued) Category Information Required for Plan Class of Service - Intercom Calls Day ____ Night ____ Customer Defined External (local) Day ____ Night ____ (1-3) External (long distance) Day ____ Night ____ External (international) Day ____ Night ____ External (toll free)
Page 35 Preparing for Installation Table 5 System Planning Information (continued) Category Information Required for Plan Peripheral Devices - Paging Amplifier: Yes ____ No ____ External Paging/Alerts Make: Model: Paging Port _______ Line Port ________ Adapter required: Peripheral Devices - Door Telephone? Yes ____ No ____ Ringers/Music on Hold Make:...
Page 36: Ordering Telephone Lines
T1 lines, see Appendix B for additional information. Developing a Dial The NBX 100 ships with several default Dial Plan configuration files, Plan typically a 3-digit and a 4-digit file for each country. If one of the default dial plans does not meet the needs of the client site, you can either modify an existing plan or create a new plan.
Page 37: International Feature Support
International Feature Support Configure system-wide settings Install and configure telephones Set up users and features Configure 4-port Line cards Configure Digital Line cards Add external hardware, such as a music-on-hold (MOH) device International For international users, there are several features and devices that Feature Support warrant special attention.
Page 38: Installation Requirements
NBX 100 Communications System Outside North America. This guide is on the NBX 100 Resource Pack CD. Environmental You can install the NBX 100 chassis in any clean, dry, well-ventilated Requirements location. Take these environmental guidelines into consideration: The area must be safe from water damage. A wet basement, a utility closet, or an area near a window are not proper locations.
Page 39: Physical Requirements
Do not install the NBX 100 in an area that is exposed to strong electromagnetic fields, dust, smoke, or airborne debris.
Page 40: Local Telephone Service
1: I HAPTER NTRODUCTION Local telephone Before you install the NBX 100, be sure the client site meets the following Service local telephone service requirements: The client’s local telephone company has installed local telephone lines and assigned telephone numbers. If necessary, you have extended the wires from a centrally located telephone interface panel to the installation site.
Page 41: Can Existing Office Telephone Wires Be Reused
2000, or Windows NT, and a browser to download the TAPI-related NBX 100 support software through NBX NetSet. If you choose to install the NBX 100 in an equipment rack, you need a standard 19-inch rack. You might need 10BASE-T Ethernet cable and connectors to connect the telephones to the hub.
Page 42: What External Devices Can Connect To An Nbx 100
Third-party 10BASE-T Ethernet hubs/switches If you are connecting third-party routers or switches to the NBX 100, be sure that the 10BASE-T connection is programmed for 10-BASE-T half-duplex operation.
Page 43: What Impact Does An Nbx 100 Have On A Lan
100 system. That is, an Ethernet LAN with 200 “voice devices” (Business LAN? Telephones and outside telephone lines) can support the toll-quality audio provided by the NBX 100 even when all 200 devices are in use. If you use an Ethernet switch, verify that it supports the 802.1p/Q specifications. Silence Suppression Silence suppression enables you to reduce network traffic.
Page 44 Traffic Class Expediting and Dynamic Multicast Filtering.” These IEEE Ethernet standards define how Ethernet packets can be prioritized. At Layer 3, the NBX 100 supports IP Precedence, also called IP Type Of Service (ToS, to specify the class of service for each packet. The NBX 100...
Page 45: Configuring The Dial Plan
Dial Plan Configuration File Commands Overview A Dial Plan determines how the NBX 100 handles calls. It defines a set of destinations that the system can reach, how to get to these destinations, and the telephone numbers to dial to get to them.
Page 46: Routing
Routes section of the dial plan configuration file. You can define these commands for both Destination Routes and Timed Routes. Routing Routing specifies how you reach a destination. You define routes for the NBX 100 to use in the Routes section of the dial plan configuration file.
Page 47: Extension Settings
Extension Settings When you define call routing, you can also instruct the NBX 100 to perform translations (digit manipulations). Both Destination Routes and Timed Routes have digit manipulation commands (append, prepend, replace, stripLead, or stripTrail). The Dial Plan configuration file includes these elements:...
Page 48: Telephones
The external extension range defines those extensions that connect the user to outside devices, such as external telephone lines. You can connect external lines to the NBX 100 using the 4-port line card (loop start telephone lines) or one of the Digital Line Cards (T1, E1, ISDN PRI).
Page 49: Hunt Groups
(analog or digital) during the auto discovery process. The NBX 100 must direct each incoming call (on an external line) to an extension. During the auto discovery of external lines (analog lines and Digital Line Card channels) the NBX 100 assigns the default extension (500) to all incoming lines.
Page 50: Dial Plan Tables
(table ID 1) to make the emergency call on one external telephone line. Users at site B dial 911 and the NBX 100 uses table ID 4 to make the emergency call on a different external telephone line. The emergency services people know, based on the dialing number, which site has the emergency.
Page 51: Internal Dial Plan Table
The maximum number of digits the NBX 100 collects before making a decision. Often, this value and the Min value are identical, because you want the NBX 100 to collect a specific number of digits, no more and no less.
Page 52 If the caller dials only 90, and waits, the NBX 100 waits for a defined time to see if other digits are going to be dialed, and then connects the caller to the operator.
Page 53 If the Least Cost Routing table exists, it takes precedence over the Internal table. If the NBX 100 tries to execute an entry in the Least Cost Routing table, but can not, it does not attempt to find a corresponding entry in the Internal table.
Page 54: Incoming Dial Plan Table
The Incoming Dial Plan table (table ID 2) defines how calls arriving from Table outside the NBX 100 are routed to extensions. Incoming calls can arrive on analog telephone lines or via Digital Line Card ports. Each table entry contains: The table number (always 2 for the Incoming Dial Plan Table).
Page 55: Least Cost Routing Dial Plan Table
If the Least Cost Routing table exists, it takes precedence over the Internal table. If the NBX 100 cannot execute the entry in the Least Cost Routing table, it does not attempt to find a corresponding entry in the Internal table.
Page 56: Pretranslators
If the Least Cost Routing table exists, it takes precedence over the Internal table. If the NBX 100 tries to execute an entry in the Least Cost Routing table, but can not, it does not attempt to find a corresponding entry in the Internal table.
Page 57: Viewing And Assigning Pretranslators
Pretranslators A typical Pretranslator function involves mapping incoming DDI/DID telephone calls to internal extension numbers. Example: the DDI/DID telephone numbers range from 508-323-4200 to 508-323-4299. The telephone company sends you the last 4 digits of the total telephone number. Internally, you want to use extensions from 2000 to 2099.
Page 58 2: C HAPTER ONFIGURING THE 3 Click Devices Using. The Devices Using Pretranslator screen appears (if you select “none,” you see a list of devices that have no associated Pretranslator.) Figure 12 Devices Using Pretranslator Window 4 The items in this screen are: Table 8 Pretranslator Fields Field Purpose...
Page 59: Pretranslators For Outgoing Calls
508-323-4299. Internally, you dial extensions from 2000 to 2099 to reach another internal telephone. When you place a call to an external telephone number, the NBX 100 could use these Pretranslator steps to create the full 10-digit number: 1 Remove (stripLead) the first two digits (40) from the internal extension number of the telephone making the call.
Page 60: Removing A Pretranslator
2: C HAPTER ONFIGURING THE Figure 13 Devices Using Pretranslator for CLI Window 3 Click Devices Using for CLI. The Devices Using Pretranslator for CLI dialog box appears (if you select “none,” you see the Devices That Have No Pretranslator for CLI dialog box). This displays a list of all channel devices. See Table 8 on page 58 for details.
Page 61: Managing The Dial Plan Configuration File
NBX 100 Database The information in the Dial Plan configuration file represents only one aspect of the NBX 100 database. The NBX 100 contains a default database (including a 3-digit dial plan), initially loaded at the factory and reloaded if you purge the database.
Page 62: Nbx 100 Dial Plan
NBX 100 Dial Plan An ASCII text file known as the Dial Plan configuration file defines each NBX 100 Dial Plan. You import a Dial Plan configuration file to provide the NBX 100 with a set of operating instructions for managing the telephone system.
Page 63: Creating Dial Plan Configuration Files
When you cut and paste new lines into Dial Plan tables, be sure to change the Entry number in the pasted line. If two or more lines have the same Entry number, the NBX 100 replaces the first one with the second; therefore, only the last one takes effect.
Page 64 ONFIGURING THE Digits — Specifies one or more of the leading digits in a sequence. The NBX 100 uses this field in conjunction with Min and Max to determine when to make the call routing decision. Example: If Digits = 2, Min = 4, and Max = 4, the system knows that if the first digit is 2, it must collect no less than 4 and no more than 4 digits before making the call routing decision.
Page 65: Gaining Access To The Dial Plan
Managing the Dial Plan Configuration File Figure 14 Dial Plan Configuration File Command Format — Call Classification Used Leading Digits to Collect with Class of Service Number of the Route to Use Table Entry ID Number Minimum and (from Routing Table Name Maximum Number Tables)
Page 66: Importing And Exporting Dial Plan Configuration Files
You import a configuration file either to implement changes you have made by editing the file, or to reload a previously saved configuration. When you export the current Dial Plan, the NBX 100 constructs a new configuration file from the values in the database and displays it for you.
Page 67: Importing A North American Dial Plan
See the Release Notes (called readme.txt) for the most up-to-date information on dial plans. CAUTION: When you import a Dial Plan configuration file the NBX 100 immediately begins using the imported plan. 3Com recommends that you reboot the NBX 100 after you import a Dial Plan configuration file.
Page 68: International Dial Plan Issues
User-Defined File radio button, or click Browse to find the desired file. The NBX 100 has no predefined location for Dial Plan configuration files. You can pick any directory or path you want. 3 Click Import .
Page 69: Exporting (Saving) A Dial Plan Configuration File
NBX 100 overwrites the file, destroying the examples. To export a Dial Plan configuration file: 1 On the Operations tab (Figure 15) , click Export . The NBX 100 constructs a new configuration file from the current values in the database and displays it for you.
Page 70: Modifying A Dial Plan Configuration File
NBX 100, or a plan from another NBX 100), modify it, and save it as a renamed file. Each time the NBX 100 imports a dial plan configuration file, it checks the file for errors and displays the results.
Page 71: Testing A Dial Plan
You can specify a day of the week and a time by selecting entries from the Day/Time list boxes. This instructs the NBX 100 to act as if the day and time you select are the current day and time.
Page 72 3 To set up the simulated call, select the number from which you want to dial from the Device to dial from: list box. 4 Enter the number you want the NBX 100 to dial in the Number to dial field.
Page 73: Generating A Dial Plan Report
Importing and Exporting Dial Plan Configuration Files For some tests, the day and time settings are unimportant. You can leave the settings at their default values (Sunday, 00, and 00). 6 Click Test. The test runs and the results appear in the window (Figure 18). 7 If the test results extend beyond the borders of the window, move the scroll bars at the bottom and to the right of the window to see the additional text.
Page 74 Pretranslator entries that have no operations. When the NBX 100 detects an error in any line of an imported Dial Plan configuration file, it ignores that line and continues to process all remaining lines in the file. This minimizes the impact of errors on the Dial Plan.
Page 75: Managing Extensions And Extension Lists
Example: Extension lists are typically numbered upward starting at *0001 in either a 3-digit or 4-digit plan. Although these numbers are similar to extensions, the NBX 100 identifies an extension list by the asterisk and prevents you from directly dialing that number. See Table 9 for a description of the standard extension lists.
Page 76: Adding An Extension
Example: If the extension list contains extensions assigned to T1 channels, you can assign unique priorities to each of the extensions. If you instruct the NBX 100 to place an outgoing call using the T1 line, it attempts to use the highest priority extension/channel first, and tries the next highest priority extension/channel if the first is unavailable.
Page 77 You can define a user in the NBX 100 database without assigning a telephone extension to that user. Each defined user has voice mail; therefore, when you define a user with no device, but with a telephone extension, you create a Phantom Mailbox.
Page 78 2: C HAPTER ONFIGURING THE Table 10 Extension Ranges Range (3-digit) Range (4 digit) Description 100–449 1000–4949 Telephones 500–599 500, 501, plus Auto Attendant 5500–5599 450–499 4950–4999 Hunt Groups 601–609 6001–6009 Call Park extensions 600–619 N/A (6010–6019 Available included in the range for analog line card ports, digital line card...
Page 79: Settings
Managing Extensions and Extension Lists Table 10 Extension Ranges (continued) Range (3-digit) Range (4 digit) Description 700–799 (auto 6000–7999 Analog Line Card ports, detection starts at 750) (auto detection Digital Line Card ports, starts at 7500) ConneXtions ports Settings This section tells you how to view and change Dial Plan settings for extensions, such as extension length and extension ranges.
Page 80 4-digit system is 6000–7999. Start External Discovery Extension to use when discovering incoming telephone lines (analog or digital). The NBX 100 assigns extensions starting with this number and incrementing upward. This default value for a 3-digit system is 750, and for a 4-digit system is 7500.
Page 81: Changing Extensions
NBX 100, in order to align the extensions with the new ranges. Be very careful when you use this change process. The NBX 100 does not validate changes you make here, and there is no Undo or Cancel...
Page 82 2: C HAPTER ONFIGURING THE To make changes to the extensions of any device in the system: 1 On the Operations tab (Figure 15), click Modify Extensions. The Modify Extensions window appears (Figure 22). Figure 22 Modify Extensions Window...
Page 83 4 Make the appropriate entry in the text box to the right of the Operation list. The NBX 100 uses the number you type in this text box in conjunction with the operation you select.
Page 84: Managing Extension Lists
Example 2: If you select Strip Leading Digits from the list, and type the number 2 in the text box, the NBX 100 strips (removes) two digits from the beginning of the extension. 5 Click Apply. The changes take effect unless the requested change creates a duplicate extension or an extension of zero length.
Page 85 Managing Extensions and Extension Lists To add a new extension list: 1 From the Dial Plan window (Figure 15), click the Extensions List tab. The Extension Lists window appears (Figure 24). Figure 24 Extension Lists Window 2 Click Add. The Add Extension List window appears (Figure 25).
Page 86 Extension text box. The NBX 100 supplies a default number, but you can change it if you want. You must not choose a number currently being used by the NBX 100 as either an extension or as the number of an extension list.
Page 87 Priorities range from 1 (highest) to 99 (lowest and maximum value). 7 When you are finished making changes, click OK. The NBX 100 adds the extension list to the Dial Plan. Modifying an Extension List This section tells you how to make changes to an existing extension list.
Page 88 2: C HAPTER ONFIGURING THE Figure 26 Modify Extension List Window 3 To modify the name of the Extension List, edit the contents of the Name text box. Changing the name of an extension list invalidates any aspect of the dial plan that refers to the name.
Page 89: Managing External Settings
External Keyset Prefix If you operate the NBX 100 in Keyset mode, you can define a digit that gives telephone users access to an external telephone line. Typical values for this digit are 8, 9, or 0 (zero).
Page 90: Managing Dial Plan Tables
Digital Line Card port). The system passes dialed digits first through the device's Least Cost Routing table (if there is one). If the NBX 100 finds no entry in the Least Cost table, it then uses the Normal Dial Plan table. If it...
Page 91: Determining Which Devices Use Dial Plan Tables
Timed routes specify a time of day and day of week criteria which, when met, result in a particular destination route being selected. CAUTION: If you operate the NBX 100 in Keyset Mode, routes are not applicable. Determining Which...
Page 92 2: C HAPTER ONFIGURING THE To view lists of devices and any tables they are using: 1 From the Dial Plan window (Figure 15), click the Tables tab. The Tables window appears (Figure 27.) Figure 27 Tables Window 2 Select a Dial Plan table from the list. 3 Select the table for which you want to list devices.
Page 93 Managing Dial Plan Tables Figure 28 Devices Using a Dial Plan Window 5 Click Normal to see which devices are using the Normal table. 6 Click Least Cost to see which devices are using the Least Cost table. Each device can use only one normal and one least cost table. Table 12 Fields in the Devices Using Table Window Field Purpose...
Page 94: Managing Dial Plan Pretranslators
Assume that the telephone company passes 4-digit numbers to the NBX 100 for each incoming telephone call (for example, numbers in the range 5200 to 5300). If the NBX 100 uses 3-digit extensions in the range 200 to 300, you could define a single pretranslation operation that performed a stripLead to remove the first digit.
Page 95 5 When you are finished moving devices to the Devices Using list, click Close. Pretranslator Example 2: Assume the telephone company passes 10-digit numbers to the NBX 100 for each incoming telephone call (for example, numbers in the range 4567-89-3000 to 4567-89-3500). If the NBX 100 uses 4-digit extensions...
Page 96: Determining Which Devices Use Pretranslators
100 systems. Incoming calls within a defined numeric range, arriving at the first NBX 100, could be modified (through digit manipulation operations) and routed to a tie line connected to a second NBX 100. Each example Dial Plan shipped with the NBX 100 includes a default Pretranslator.
Page 97 Managing Dial Plan Pretranslators Figure 29 Pretranslator Window 3 Select a Pretranslator from the scroll list. 4 You can view either the devices using the Pretranslator or the devices using the Pretranslator to create Calling Line ID (CLI). a For a list of devices using the selected Pretranslator, click Devices Using.
Page 98 2: C HAPTER ONFIGURING THE Figure 30 Devices Using Pretranslator Window Table 13 Fields in the Devices Using Pretranslator Window Field Purpose Pretranslator ID The ID of the pretranslator as specified in the Dial Plan. Pretranslator Name The name of the pretranslator as specified in the Dial Plan. Devices Using List containing devices currently using the pretranslator.
Page 99 Managing Dial Plan Pretranslators Figure 31 Devices Using Pretranslator for CLI Window Table 14 Fields in the Devices Using Pretranslator for CLI window Field Purpose Pretranslator ID The ID of the pretranslator as specified in the Dial Plan. Pretranslator Name The name of the pretranslator as specified in the Dial Plan.
Page 100: Removing A Pretranslator
Line Card port. Even though you define the routing (that is, the selection of a destination device) by pressing the button to select the Analog Line Card port or Digital Line Card port, the NBX 100 controls the call using the Dial Plan.
Page 101: Dial Plan Configuration File Commands
8. You define a route to the 4-port card for all of these entries so that whenever the NBX 100 acts on one of these entries, it uses one of the 4 ports on that card to dial out and notify the user.
Page 102 HAPTER ONFIGURING THE those lines containing one or more syntax errors. The NBX 100 treats any line beginning with / (forward slash) as a comment and ignores it. CAUTION: Do not place comments at the end of a command line.
Page 103 Dial Plan Configuration File Commands TableEntry Create Description: Creates an entry in a Dial Plan table that specifies a string of digits to compare to dialed digits. If the Dial Plan table entry already exists, this command overwrites it with the new information. Dial Plan table entries control the actions when dialed digits and table entry digits correspond properly.
Page 104 2: C HAPTER ONFIGURING THE nPriority — An integer, not presently used. Always set to zero (0). nRouteId — An integer specifying the ID of the route to use when this Dial Plan entry is matched. A route ID of zero (0) indicates that this entry has no defined route (example: telephones).
Page 105 — The extension of the destination device or device list. Note that the NBX 100 does not dial this extension (that is, it neither checks the extension against a Dial Plan nor subjects it to Class of Service restrictions, digit translation or routing) but instead uses the extension only to look up the device in the internal device directory.
Page 106 — An integer in the range 1 through 32768 specifying the destination route entry to which this operation applies. nOperId — An integer in the range 1 through 32768. The NBX 100 processes the list of operations in ascending nOperId order.
Page 107 TimedRoute Create Description: Creates a timed route (a route that the NBX 100 uses based on defined criteria for time of day and day of week). If the timed route already exists, this command removes all of its entries and overwrites its description and defaultDestinationRoute with the new information.
Page 108 You can use either 24:00 or 00:00 to specify midnight. Instead of specifying times, you can enter a system mode name (open, closed, lunch, or other). For each system mode, the NBX 100 knows the start and stop times. If you use one of the system modes, both szStartTime and szEndTime parameter must be the same.
Page 109 The first entry is timed route 7, timed route entry 1. The two occurrences of the word “Open” instruct the NBX 100 to use the start time and end time defined by the “open for business” hours, and the letters “SMTWTFS”...
Page 110 6 could define a least cost route for outgoing long distance calls. The second entry is timed route 7, timed route entry 2. The two occurrences of the word “Closed” instruct the NBX 100 to use the start time and end time defined by the “business closed” hours, and the letters “SMTWTFS”...
Page 111 — An integer in the range 1 through 32768 specifying the timed route entry to which this operation applies. nOperId — An integer in the range 1 through 32768. The NBX 100 processes the list of operations in ascending nOperId order (nOperId 1 first).
Page 112 2: C HAPTER ONFIGURING THE PreTranslator Create Description: Creates a pretranslator. If the pretranslator already exists, this command removes all of its entries and operations, and overwrites its description with the new information. Syntax: PreTranslator Create nPreTranslatorId szDescription Arguments: nPreTranslatorId — An integer in the range 1 through 32768. szDescription —...
Page 113 Dial Plan Configuration File Commands PreTranslatorEntry Create Description: Creates a pretranslator entry and specifies a string of digits to be compared to the incoming digits. If the pretranslator entry already exists, this command overwrites it with the new information. Syntax: PreTranslatorEntry Create nPreTranslatorId nEntryId szDigits Arguments: nPreTranslatorId —...
Page 114 2: C HAPTER ONFIGURING THE PreTranslatorEntry Delete Description: Deletes a pretranslator entry or all entries for a particular pretranslator. Syntax: PreTranslatorEntry Delete nPreTranslatorId nEntryId Arguments: nPreTranslatorId — An integer in the range 1 through 32768. nEntryId — An integer in the range 1 through 32768 or * for all entries. Example: This command deletes pretranslator entry 3 from pretranslator 2.
Page 115 — An integer in the range 1 through 32768 specifying the pretranslator entry to which this operation applies. nOperId — An integer in the range 1 through 32768. The NBX 100 processes the list of operations in ascending nOperId order ( nOperId 1 first).
Page 116 2: C HAPTER ONFIGURING THE ExtensionLength Description: Specifies the length of extension numbers for system devices. The default is 3. Syntax: ExtensionLength nExtensionLength Arguments: nExtensionLength — An integer in the range 3 to 4.
Page 117 During a Dial Plan import operation, the NBX 100 does not validate that existing extensions are within the specified range. 3Com strongly recommends that you configure the Dial Plan before you define any devices in the system.
Page 118 NBX 100 prepends the szExternalKeysetPrefix digit to the digits dialed by a user; then the NBX 100 applies the Dial Plan tables to determine call classification.
Page 119: Sample Solutions Using Dial Plan Configuration File Commands
Sample Solutions Using Dial Plan Configuration File Commands Sample Solutions This section describes several requirements that a customer might have, Using Dial Plan and for each one, provides a sample solution. An explanation follows Configuration File each step in the solution. Commands Customer Requirement 1 Requirement: The telephone company assigns a group of four-digit...
Page 120 Explanation: In table ID 2 (Incoming Dial Plan table) entry 4 instructs the NBX 100 to look for 3 as the first in a sequence of 4 digits (both Min and Max are 4). If the system finds such a sequence, it assigns Internal as the call class.
Page 121 Explanation: Creates, in table ID 1 (the Internal table), entry 47, which directs the NBX 100 to look for the digits 91 at the beginning of any 12-digit sequence (Min and Max are both 12). If the NBX 100 detects such a sequence, it assigns LongDistance as the class of service.
Page 122 Explanation: Creates, in table ID 1 (the Internal table), entry 48, which directs the NBX 100 to look for the digits 91978 at the beginning of any 12-digit sequence (Min and Max are both 12). If the NBX 100 detects such a sequence, it assigns LongDistance as the class of service.
Page 123 Customer Requirement 4 Assume the telephone company passes 10-digit numbers to the NBX 100 for each incoming telephone call (for example, numbers in the range 4567-89-3000 to 4567-89-3500). If the NBX 100 uses 4-digit extensions...
Page 124 2, which prepends the digit 2 to the remaining 3-digit number. The resulting 4-digit number matches one of the internal extensions in the NBX 100. Customer Requirement 5 Requirement: You want to transmit Calling Line ID Presentation (CLIP) information on outgoing calls.
Page 125 Explanation: Create, in Table 1 (Internal table) entry 99, which directs the NBX 100 to look for the digits 91 at the beginning of any 12-digit sequence (both Min and Max are set to 12). If the NBX 100 detects such a sequence, it assigns LongDistance as the class of service.
Page 126 29. Example 1: If you make a long distance call at 2:00 p.m. on any Tuesday, the NBX 100 uses these Timed Route definitions, and: Determines that the date is a valid business date. Determines that the time is prior to 3:00 p.m.
Page 127 Prepends 1010321 to the outgoing call to select the first long distance carrier. Example 2: If you make a long distance call at any time on any Saturday, the NBX 100 uses these Timed Route definitions, and: Determines that the date is not a valid business date. Selects Timed Route 28.
Page 128 2: C HAPTER ONFIGURING THE...
Page 129: Installing Nbx 100 Hardware Components
Important Safety Information Unpacking and Examining the Components Recording MAC Addresses Installing the NBX 100 Chassis Installing NBX 100 NCP and Other Cards Connecting a Computer to the Network Call Processor Through a Serial Port Setting Up IP Connectivity for NetSet...
Page 130: Getting Started
Gather required and recommended tools and equipment If there is not an existing 10BASE-T LAN, it must be installed or UTP (unshielded twisted pair) wires must be in place between the NBX 100 chassis location and each telephone location. NBX 100 User...
Page 131 Getting Started For wall-mounting the chassis: Screws for mounting the NBX 100 chassis to a prepared wall surface. The screws must support a fully configured chassis. Plywood, 1.25 cm (½ inch) or greater, mounted to the wall with toggle bolts or screwed into the wall studs.
Page 132: Important Safety Information
WARNING: Warnings contain directions that you must follow for your personal safety. Follow all directions carefully. WARNING: Verify that the NBX 100 is set to the correct voltage for your country requirements. The voltage is indicated on the voltage selector switch next to the mains cable inlet on the front panel.
Page 133 Never use a telephone that is near the source of a gas leak to report the leak. The NBX 100 chassis is equipped with a three-prong grounding plug. Do not defeat the protection offered by the plug by clipping the grounding prong or using an adapter to connect the system to a two-wire power source.
Page 134: Lithium Battery Safety
Vous devez respecter attentivement toutes les consignes. AVERTISSEMENT: Vérifiez que le NBX 100 est paramétré sur le réglage de tension conforme aux exigences du pays d'utilisation. AVERTISSEMENT: Le NBX 100 doit être rangé (verrouillé) dans un endroit sûr et seul le personnel ayant reçu une formation peut y avoir...
Page 135 Consignes Importantes de Sécurité L’unité ne devrait pas etre branchée à une prise de courant alternatif (C.A.) sous aucun prétexte sans un branchement mise à la terre protectrice (mise à la masse). Vous devez raccorder cette unité à une sortie mise à la terre protectrice (mise à...
Page 136: Batterie Au Lithium
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS L’appareil fonctionne à une tension extrêmement basse de sécurité qui est conforme à la norme IEC 60950. Ces conditions ne sont maintenues que si l'équipement auquel il est raccordé fonctionne dans les mêmes conditions.
Page 137: Wichtige Sicherheitsinformationen
WARNHINWEIS : Warnhinweise enthalten Anweisungen, die Sie zu Ihrer eigenen Sicherheit befolgen müssen. Alle Anweisungen sind sorgfältig zu befolgen. WARNHINWEIS: Achten Sie darauf, daß an dem NBX 100 die Ihrem Land entsprechende Spannung eingestellt ist. WARNHINWEIS: Das NBX 100 muß an einem sicheren (abgeschlossenen) Ort aufbewahrt werden, zu dem nur ausgebildete Mitarbeiter Zugang haben.
Page 138: Lithiumbatterie
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Table 18 Anschlußkabelsatz (continued) Land Anschlußkabelsatz Italien Der Netzstecker muß die Norm CEI23-16/VII erfüllen. Das Netzkabel muß vom Typ HO3VVF3GO.75 (Mindestanforderung) sein und die Aufschrift <HAR> oder <BASEC> tragen. Dänemark Der Netzstecker muß die Vorschriften laut Abschnitt 107-2-D1 der Norm DK2-1a oder DK2-5a erfüllen.
Page 139: Unpacking And Examining The Components
Unpacking and Examining the Components Unpacking and Unpack the NBX 100 and examine the components. Depending on the Examining the size and configuration of the system, there might multiple chassis, hub Components cards, and line cards. There should be only one Network Call Processor (NCP) per system.
Page 140: Recording 4-Port Line Card And 4-Port Ata Card Macs
Perform the following steps to record port MAC addresses on each 4-Port Line card and each 4-Port ATA. 1 Find the barcode label on the top of the card. The label shows the card’s MAC address. NBX 100 MAC addresses are hexadecimal numbers followed by a colon. For example: 00e0bb000198: The address listed on the label is the address for port 1.
Page 141: Recording Digital Line Card Macs
Recording MAC Addresses Recording Digital Line Each Digital Line card has a white label that contains one master MAC Card MACs address that identifies the board and span. There are also 12 additional MAC addresses, based on the master MAC address, which identify the 24 channels.
Page 142: Installing The Nbx 100 Chassis
1 Remove the top cover of the NBX 100 chassis. Use a Phillips screwdriver to remove the screws from the top-front of the NBX 100 6-slot chassis. Pull the cover forward slightly, and then lift it from the chassis. Figure 32 shows the interior of the chassis as viewed...
Page 143 The cable connectors and the connector on the disk drive are keyed to ensure proper alignment. Use only the IDE cable supplied with the NBX 100 . Older cables may not be keyed. 3 Attach one of the power supply connectors from the chassis power supply to the disk drive.
Page 144: Mounting The Chassis In A Rack
If you choose to rack-mount the system, be sure the equipment rack is properly installed and grounded and the installation area is properly ventilated. Rack-Mounting the NBX 100 Chassis To rack-mount the chassis, you must install the brackets on the front of the chassis, as shown in Figure 33.
Page 145 Installing the NBX 100 Chassis 3 Lift the chassis and slip the keyed slots of the mounting brackets onto the two screws you installed in step 1. The chassis should have the disk drive installed, the top cover installed, but no cards installed.
Page 146: Chassis And Slot Conventions
ARDWARE OMPONENTS CAUTION: If you wall-mount the system, you must attach the NBX 100 chassis securely to a plywood mounting board which is firmly attached to the wall. A fully configured 6-slot chassis can weigh up to 13.5 kg (30 pounds).
Page 147 Connect a 10BASE2 (coax) cable from the NBX 100 NCP to the NBX 100 8-port Hub card in the next chassis. If you have a third chassis, use a BNC T connector in the middle chassis and extend the cable to the hub card in the third chassis.
Page 148: Installing Nbx 100 Ncp And Other Cards
NCP. You cannot install a card in this top space — it does not have guide slots or a backplane connector. You can install the following cards in the NBX 100 chassis: 4-Port Analog Line card Digital Line card (T1 or E1)
Page 149: Installing Cable Guides
2 Connect the Ethernet Hub MDI-X port on the ATA to the LAN at the site of the NBX 100. Connect that same port to the 8-port Hub card in the NBX 100 chassis or to any hub on the network.
Page 150: Installing An Ethernet Power Source
1 Using a standard computer serial cable, connect the male end of the cable to the female COM1 connector on the front of the NBX 100 NCP, and connect the other end of the serial cable to a serial port on the computer.
Page 151: Setting Up Ip Connectivity For Netset
Default IP Settings The NBX 100 is shipped with default IP settings. The default IP address is part of a block of addresses reserved by the Internet Engineering Task Force (IETF) for use on private IP networks, that is, networks which do not connect to the Internet.
Page 152 Environment NBX 100 Configuration No IP networking You do not need to change the IP settings in the NBX 100, currently in use but you probably need to configure the IP settings in the computer you use to communicate with NetSet.
Page 153 To establish IP connectivity: 1 Connect the computer’s 10BASE-T card directly to a port on the NBX 100 hub or a hub connected to the NBX 100. Make sure the hub is not yet connected to the LAN. Isolating the NBX 100 eliminates the influence of routers and proxy servers.
Page 154: Installing Lan Connections
You can connect the NBX 100 to an existing LAN by connecting either the Cables — Single NBX 100 NCP or an NBX 100 8-port Hub card to a LAN hub or switch. Chassis to External You do not need to connect NBX 100 cards to each other within a Hubs chassis;...
Page 155: Utilization
See Figure 37 for a typical two-chassis installation. Figure 37 LAN Connections for a Typical Two-chassis Installation You can connect and disconnect telephone and LAN cables while the NBX 100 is running, but you must turn off the power to remove or insert components. Recommended...
Page 156: Testing The Installed Hardware
The start routine verifies that the chassis hardware is functional. Line card ports are not yet ready to receive calls. During the power-up process, the NBX 100 tests system components through the chassis backplane connections. The length of time it takes the system to power up depends on the number of line cards installed.
Page 157 Testing the Installed Hardware NBX 100 System Status Lights As shown in Figure 39, each card in the NBX 100 chassis contains status lights (LEDs) that indicate the card’s status during system power-up. Figure 39 NBX 100 Status Lights The following tables briefly describe the status lights.
Page 158 3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Table 23 Network Control Processor Status Lights Condition Status S1, S2, steady flash Hardware initializing. (approximately two flashes per second) S1 on, S2 off Operating software has booted successfully. S1 on; S2 on Operating software has not booted successfully.
Page 159: Selecting Regional Software And Components
Selecting Regional Software and Components Table 27 T1 and E1 Digital Line Card Status Lights Condition Status Nominal light on The card is connected to a T1/E1 device. Nominal light off The card is not connected to a T1/E1 device. Nominal light flashing There is an active call.
Page 160: Installing Regional Software And Components
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Static voice messages heard by callers, telephone users, and administrators. These are messages that users or administrators are not able to change by re-recording a new message. Some examples are: Help prompts used for setting up Automated Attendants and Help messages for setting up a Voice Mailbox.
Page 161 Selecting Regional Software and Components Figure 40 Regional Software Tab 4 Select Install and Browse to the appropriate Internationalization Pack and select the language of choice. Figure 41 Selecting the Internationalization Pack...
Page 162: Removing Regional Software And Components
After installing the regional software and components, you still must enable the language. That is, you must make the preferred language the current language on the NBX 100. See “Enabling Regional Settings” on page 178 for more information. Removing Regional...
Page 163: Viewing Regional Software Details
Selecting Regional Software and Components cannot be removed). If you accept this option and remove all components, that region will be unavailable for all versions of the NBX 100 software. Click OK to remove the region. IWhen you remove a region, all versions of that region are removed. For example, if you remove the “Mexico (Spanish)”region, all versions of this regional sofware are removed from the system.
Page 164: Using Auto Discovery For Initial System Configuration
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Figure 43 Regional Setting Details This is a partial display of Regional Software Details. You can scroll the message bar to see the complete report. Using Auto After completing the hardware installation test, you are ready to begin Discovery for Initial configuring the system.
Page 165 Using Auto Discovery for Initial System Configuration Table 29 summarizes the Auto Discovery actions for NBX 100 components. Table 29 Auto Discovery Actions on NBX 100 Components Component Auto Discovery Action 4-Port Line card Gathers configuration information from each port on the...
Page 166: Initial System Configuration
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Initial System Perform the following steps to use Auto Discovery for initial system Configuration configuration. 1 Open NetSet using the administrator username and password. 2 On the main menu, click the System Configuration icon.
Page 167: Disabling Auto Discovery
Configuring 4-Port Line Cards Or, if you choose, you can now connect telephones to the LAN one at a time and note the extension that appears on the telephone’s display panel. See Chapter 3 “Installing Telephones and Telephone Lines” for more information.
Page 168 3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS When you connect the telephone lines, the order in which the telephone lines deliver calls matches the order of line card port extensions. For example, connect the line that rings first to the port with extension 701, connect the next telephone line to extension 702, and so forth.
Page 169 You can configure the NBX 100 to behave in any one of the three traditional telephone system modes described in the following list. Keep this information in mind when you configure Line Card ports.
Page 170: Re-Assigning Extensions And Setting Line Card Port Options
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Re-assigning To re-assign extensions and set line card port options: Extensions and Setting Line Card Port Options 1 Log on to NetSet using the administrator username and password. 2 Click the Device Configuration icon, and then click the Line Card Ports tab.
Page 171 Configuring 4-Port Line Cards Table 30 Modify Line Card Port Properties Property Description Card Type Identifies the type of communications through this port. Auto Discovery provides the correct setting for Card Type. You cannot modify this property. MAC Address Identifies this device. Auto Discovery provides the correct MAC Address.
Page 172: Connecting Telephone Lines
3: I NBX 100 H HAPTER NSTALLING ARDWARE OMPONENTS Connecting After you have installed and configured the system for initial startup, Telephone Lines connect the telephone company lines to the line card ports so you can start receiving outside calls.
Page 173: Level Settings
NBX 100 ONFIGURING YSTEM EVEL ETTINGS This chapter provides information about using the System Configuration function of NetSet to configure system level settings. It covers the following topics: Configuring System-Level Settings Configuring Speed Dial Numbers Configuring Business Identity Information Configuring System Security...
Page 174 Software Version The call control software for the NBX 100. Back Plane Serial # Identifies the code on the circuit board within the NBX 100 chassis that holds the Network Call Processor (NCP) card. Host Name This is an IP setting. It is a name you can give to the NBX 100 so you do not have to specify the IP address when accessing NetSet through a browser.
Page 175 Ethernet only: All communications are at the Ethernet frame layer. Standard IP: IP communications are used for traffic between NBX 100 addresses. Note: Every device needs an IP address. IP-on-the-fly: An implementation of IP communications in which devices on the same subnet as the call processor communicate using Ethernet frames.
Page 176 Ethernet only: All communications are at the Ethernet frame layer. Standard IP: IP communications are used for traffic between NBX 100 addresses. Note: Every device needs an IP address. Note: IP communications are optional features of the NBX 100 and require separate licensing.
Page 177 Enables Auto Discover for various system devices. Telephones Note: After you use Auto Discover during initial system Auto Discover Line configuration, 3Com recommends that you leave these Cards settings disabled so that you can control how and when new devices are added.
Page 178: Enabling Regional Settings
After you have installed regional software and components, you can Settings enable these settings. Installing the regional Internationalization Packs makes the regional components available on you NBX 100, but to enable these regional settings you must select the appropriate country and language as described in this section.
Page 179: Advanced Regional Settings
Configuring System-Level Settings Advanced Regional From the Regional Settings window, you can control several advanced Settings regional settings. From the Regional Settings window (Figure 49), follow these steps: 1 Click the Advanced button to see this window: Figure 50 Advanced Regional Settings 2 Select the Voice Prompts, Documentation, or Tones and Cadences pull-down.
Page 180: Setting The System Date And Time
EVEL ETTINGS Setting the System If necessary, you can set the NBX 100 date and time. It is important that Date and Time the date and time are accurate because the system date and time: Appear on an idle NBX 100 telephone display...
Page 181: Setting Timers
Configuring System-Level Settings Setting Timers System timers enable you to set time-out periods for various NBX 100 features. To set system timers: 1 On the System Settings tab (Figure 48), click Timers. The Timers window appears (Figure 52). Figure 52 Timers Window 2 Enter the settings you want.
Page 182: Setting Ringing Patterns
You can choose one, two, or three rings to distinguish between internal and external calls. Do not confuse ringing Patterns with Ringer Tones, which NBX 100 users can set for their telephones in NetSet. See “Setting a User’s Ringer Tones”...
Page 183: Configuring Multicast Addresses
3 Click OK. The System Configuration window displays the System Settings tab. Configuring Multicast The NBX 100 uses IP Multicast addressing to distribute information for Addresses certain system features, including Mapped Line Appearances, Music on Hold, Internal and External Page, and Conference Calls. These features are available on Layer 2 and Layer 3 IP devices.
Page 184 Change Bins, which lets you change a single entry by selecting from a list of available bins. Changing IP Multicast Addresses Changing IP multicast addresses is a quick way to confine the NBX 100 multicast addresses to a smaller range, thereby avoiding conflicts with other equipment.
Page 185: Configuring Speed Dial Numbers
IP address. 1 Click Change IP. The IP Addresses window appears. 2 Make the change you want to the IP Starting address. The NBX 100 selects a set of addresses starting at or near the address specified. 3 Click OK. The system prompts you to continue.
Page 186: Creating A System Speed Dial
ETTINGS You can use a System Speed Dial number to hide the actual number being called. For example, you can program an NBX 100 administrator's home telephone number into the Speed Dial list. Users never see the telephone number, just the code assigned to it.
Page 187: Configuring Business Identity Information
Configuring Business Identity Information 4 In the Comment field, type a brief description for this speed dial. 5 Click Apply. The new speed dial takes effect. To Print System Speed Dials 1 Click the Print icon. A new browser window opens, displaying a list of all System Speed Dials.
Page 188 4: C NBX 100 S HAPTER ONFIGURING YSTEM EVEL ETTINGS window appears (Figure 56). (During installation, this window contains only defaults.) Figure 56 Current Business Information Window 2 Click Business Information. The Business Information window appears (Figure 57).
Page 189: Setting Business Hours
Configuring Business Identity Information Figure 57 Business Information Window 3 Enter the information you want, then click OK. The System Configuration window appears, displaying the Business Identity tab with the information you entered. Setting Business The business hour tables allow you to define business hours for three Hours separate times of day, or service modes.
Page 190: Setting The System Mode
4: C NBX 100 S HAPTER ONFIGURING YSTEM EVEL ETTINGS To define business hours: 1 On the Business Identity tab of the System Configuration window, click Business Hours. The Business Hours window appears (Figure 58). Figure 58 Business Hours Window 2 Enter the hours of operation for each of the periods, Open, Lunch, and Other.
Page 191: Configuring System Security
Configuring System Security 3 Click Apply. The system mode resets. 4 Click OK. The System Configuration window displays the Business Identity tab. Configuring System The Security function enables you to set system passwords, including the Security administrator password, the auto attendant password, and the reporting password.
Page 192: Setting The Auto Attendant Password
4: C NBX 100 S HAPTER ONFIGURING YSTEM EVEL ETTINGS 3 Click Apply to save the password. Setting the Auto Change the default Auto Attendant password to prevent access to Attendant Password system settings and functions. To set the auto attendant password: 1 On the Security tab (Figure 59), click Auto Attendant Password.
Page 193: Setting The System Backup Password
Configuring System Security Setting the System The System Backup Password enables automated backups from an Backup Password external system. To set the system backup password: 1 On the Security tab (Figure 59), click System Backup Password. The Change System Backup Password window opens (Figure 61). Figure 61 Change System Backup Password Window 2 In the fields provided, type the current password and the new password.
Page 194: Setting The Reporting Password
Setting the Reporting You use the reporting password in conjunction with NBX 100. Call Password Reports, an optional component of the NBX 100. See the 3Com NBX 100 Administrator’s Guide for information about Call Reports. To change the reporting password: 1 On the Security tab (Figure 59),click Change Reporting Password.
Page 195 Configuring TAPI Settings To configure TAPI settings: 1 On the NetSet main menu, click the System Configuration icon. The System Configuration window appears. 2 Click the TAPI Settings tab. The TAPI settings window appears (Figure 63). Figure 63 TAPI Settings Window 3 Make changes as necessary to the Maximum TAPI Clients setting.
Page 196 4: C NBX 100 S HAPTER ONFIGURING YSTEM EVEL ETTINGS...
Page 197: Installing Telephones And Telephone Lines
NSTALLING ELEPHONES AND ELEPHONE INES ® This chapter provides information and instructions for installing NBX Business Telephones, telephone lines, and external hardware. It covers the following topics: Connecting Telephones to the LAN Creating and Managing Telephone Groups Using Button Mappings Installing an Adjunct Adding External Hardware Configuring Routing Devices...
Page 198: Connecting Power To The Telephone
5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Connecting Power to Connect the AC power converter provided with the telephone to the the Telephone power connection on the bottom of the telephone and a suitable wall outlet. Connecting the To connect the telephone, follow these steps: Telephone 1 Connect the telephone cable to an available hub port.
Page 199: Wall Mounting A Telephone
Connecting Telephones to the LAN Figure 65 Attachment Positions for the Telephone Support Bracket Wall Mounting a Wall mounting a telephone requires the following tools and materials: Telephone Two #10 round head wood screws, at least 1-inch (2.5 cm) Screwdriver Drill and drill bit Make sure the telephone mounting location has an AC power outlet within 10 feet, or use the Line Powered Adapter or Ethernet Power...
Page 200 5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Figure 66 Marking the Pilot Holes for Wall-mounting a Telephone You can use a standard wall-mount telephone bracket, available through commercial electronics supply outlets, or drill holes and install two screws. (If you use a standard bracket, you cannot use the RJ11 connector for the telephone connection.) 2 Drill two pilot holes.
Page 201 Connecting Telephones to the LAN 5 Install the telephone support bracket in the wall mount position as shown in Figure 65. 6 Connect the AC power cord to the back of the telephone. 7 Hang the telephone on the mounting screws. Be sure that the telephone slides down about ½-inch after you slip it over the heads of the mounting screws.
Page 202: Creating And Managing Telephone Groups
5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Creating and Telephone groups let you create a template for common button Managing mappings. Button mappings let you assign specific actions to the buttons Telephone Groups on an Business Telephone. When you place a telephone in a group, the telephone inherits all the mappings of the group.
Page 203 Creating and Managing Telephone Groups Figure 69 Telephone Groups Window 3 Click Add. The Add Telephone Group window appears (Figure 70). Figure 70 Add Telephone Group Window 4 Enter the name of the new group in the Group Name: field. 5 Click OK to add the new group.
Page 204: Using Button Mappings
5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Using Button The Button Mappings feature lets you assign specific actions to the access Mappings buttons on an Business Telephone. The Business Telephone includes 18 Access buttons. You can assign CO telephone lines or line pool access to buttons that have lamps. You can assign one-touch actions such as Speed Dials or system features such as Call Park to any of the 18 buttons.
Page 205 Using Button Mappings Figure 71 Telephone Groups Window 3 Select the group to which you want to apply mappings, and then click Button Mappings . The Group Button Mappings window appears. Figure 72 Group Button Mappings Window...
Page 206 5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Using this window, you can assign button mappings for telephone groups. For access buttons without lights, you can assign a function by choosing a button Type . For the access buttons with lights, you must choose a Type , and, depending on the Type, possibly choose a Number and Prty .
Page 207 Using Button Mappings Table 34 Group Button Types (continued) Button Type Description System Intercom calls and outside calls from lines not mapped to specific buttons ring on a System button. To call an outside number from a System line, you must access a line pool by dialing either 9 or 8, depending on the line pool configuration.
Page 208: Creating Dss/Blf Mappings
PSD 1-10 Assigns a Personal Speed Dial (PSD) number to the button. The NBX 100 includes a list of Personal Speed Dial (PSD) extensions, which can be programmed by either the administrator or the user. You define the numbers for each extension in NetSet Personal Settings.
Page 209: Creating A Delayed Ringing Pattern
Using Button Mappings To create a DSS/BLF button mapping: 1 Open NetSet using the administrator username and password. 2 On the main menu , click the Device Configuration icon. The Device Configuration window (Figure 68) appears. 3 On the Telephones tab, click a telephone in the list, and then click Button Mappings .
Page 210: Installing An Adjunct
Adjunct provide additional Access buttons. The NBX 100 adjunct has 50 access buttons. A Shift button allows you to assign two different mappings to each Access button. When the Shift button is in the “A” position, you have access to the first fifty Access buttons, setting the Shift button to the “B”...
Page 211: Auto Discovering An Adjunct
Installing an Adjunct One common use for an adjunct is to provide station appearances for every existing extension at the receptionist’s telephone (the Attendant Console). The receptionist can see at a glance the status of each extension — in use or available, and then quickly transfer incoming calls to an extension.
Page 212: Connecting An Adjunct
5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES If you are installing more than one adjunct and using Auto Discovery to configure them, you should install the devices one at a time. This method makes it easier to keep track of which device you are configuring. Also, you should ensure that all telephones are already installed and discovered before adding an adjunct.
Page 213: Configuring The Adjunct Using Auto Discovery
Installing an Adjunct Configuring the To configure the adjunct using Auto Discovery: Adjunct Using Auto Discovery 1 Make sure that the adjunct is connected to the LAN, and that all telephone extensions that will map to the adjunct have already been configured.
Page 214: Changing The Extension Associated With An Adjunct
5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Changing the To change the extension associated with an adjunct: Extension Associated with an Adjunct 1 On the NetSet main menu, click the Device Configuration icon. 2 On the Device Configuration window, click the Adjunct tab. The Adjunct window appears.
Page 215 Installing an Adjunct Figure 76 Add DSS/BLF Adjunct Window 4 Type the MAC address of the adjunct you want to add. (The adjunct’s MAC address appears on the label located on the bottom of the device.) 5 In the Device Name field, type a name that can help you identify this device when it appears in lists in NetSet.
Page 216: Setting Adjunct Access Button Mappings
5: I HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Setting Adjunct Typically adjunct buttons provide an appearance for each extension in the Access Button system and are mapped during the Auto Discovery process. However, you Mappings can map an adjunct Access button to any of the functions listed in Table 35.
Page 217 Installing an Adjunct Table 35 Adjunct Button Types Button Type Description Default Indicates that this DSS/BLF button has no mapping. You do not need to specify a Number or a Prty. Other Lets you assign speed dial numbers to Access buttons. The Type list lets you choose SSD (system speed dial) or PSD (personal speed dial), but only the first ten numbers.
Page 218: Adding External Hardware
2 While listening to the music, use a small screwdriver to adjust the volume control on the front of the NBX 100 Network Call Processor until it is about mid-range. 3 Adjust the volume control on the Music-on-hold input device.
Page 219: Connecting A Paging Amplifier
If you have a low-bandwidth device on the LAN, such as an ISDN router, Routing Devices you must update the device’s routing table to filter NBX 100 multicast addresses. The NBX 100 uses Ethernet multicast addresses to implement some system features, such as paging and conferencing, and these multicast transmissions can overwhelm a low-bandwidth link.
Page 220 HAPTER NSTALLING ELEPHONES AND ELEPHONE INES Table 37 Layer 2 Multicast Addresses Multicast Address Description 01:e0:bb:00:00:2d Slave command 01:e0:bb:00:00:29 NBX 100 debug 01:e0:bb:00:00:21 Slave status 01:e0:bb:00:00:17 Download me request 01:e0:bb:00:00:13 Download service 01:e0:bb:00:00:1d System state 01:e0:bb:00:00:11 System paging control 01:e0:bb:00:00:0e...
Page 221: Setting U P Users And Features
ETTING SERS AND EATURES This chapter provides information about configuring User settings on the ® 100 system. It covers the following topics: Adding Users Configuring Call Pickup Groups Configuring Hunt Groups Configuring Class of Service (CoS) Adding Users This section tells you how to: Add users to the system Configure a telephone as the Attendant Console Configure user settings...
Page 222: Adding A User
6: S HAPTER ETTING SERS AND EATURES Adding a User To add a new user to the system: 1 On the NetSet main menu, click the User Configuration icon. The Users window appears (Figure 77). Figure 77 Users Window 2 Click Add. The Add User window appears (Figure 78).
Page 223 Adding Users Figure 78 Add User Window 3 Fill in the fields for the new user. Table 38 describes the fields. Table 38 Add User Fields Field Purpose Extension Number Enter the extension for this telephone. Specify an unused extension or the extension of the telephone you want to use as it appears in the Telephone List.
Page 224: Configuring A Telephone As The Attendant Console
6: S HAPTER ETTING SERS AND EATURES Table 38 Add User Fields (continued) Field Purpose Fwd to Auto Attendant Redirects unanswered calls to the Auto Attendant instead of voice mail. Select this option only when setting up an Attendant Console. 4 Click Apply to add the new user.
Page 225 Title , Location , and Department can help you identify this profile. Class of Service and a Telephone Group . The NBX 100 includes an Attendant Console group, which includes button mappings appropriate for the Attendant Console function.
Page 226: Configuring The Auto Attendant Line Card Port
6: S HAPTER ETTING SERS AND EATURES Configuring the Auto After you configure the telephone for the Auto Attendant, you must Attendant Line Card configure a Line Card port. Port 1 Click the Tab To It button, and then click the Line Card Ports tab under Device Configuration .
Page 227: Adding The Attendant Console User
Adding Users The Priority number establishes the order for extensions when users make outgoing calls. When users pick up the handset to make a call, the system activates the line designated as Priority 1. If Priority 1 is busy, the system activates the Priority 2 line. You can map all of the line card extensions to buttons, or you can map some of the extensions to telephones to allow calls to specific telephones without going through the Attendant Console.
Page 228: Configuring Call Pickup Groups
Sample Ringer Tones group of buttons. 5 Click Apply to effect the change. Configuring Call The NBX 100 provides 32 Call Pickup groups. You can configure the Pickup Groups name of a Call Pickup group and whether non-members are allowed to pick up a call for the group.
Page 229 Configuring Call Pickup Groups Figure 81 Call Pickup Window 3 Select the Call Pickup group you want to configure. 4 Click Modify. The Modify Call Pickup Group window appears (Figure 82). Figure 82 Modify Call Pickup Group Window 5 Enter the group name you want in the Group Name field.
Page 230: Configuring The Membership Of A Call Pickup Group
6 Click OK. Configuring Hunt The NBX 100 provides hunt groups to help you manage inbound calls. Groups Hunt groups direct calls to specific users that you identify as members of the group. You can configure which users are members of each hunt group.
Page 231: Adding Hunt Groups
Configuring Hunt Groups Adding Hunt Groups To add a hunt group to the system: 1 On the NetSet main menu, click the User Configuration icon. 2 Click the Hunt Groups tab. The Hunt Groups window appears (Figure 83). Figure 83 Hunt Groups Window 3 Click Add.
Page 232 6: S HAPTER ETTING SERS AND EATURES Figure 84 Add Hunt Group Window 4 Complete the fields on this window to add a hunt group. Table 39 describes the fields. Table 39 Hunt Group Window Fields Field Purpose Name A descriptive name for the hunt group. It will be used as the caller ID.
Page 233: Configuring Hunt Group Status
Configuring Hunt Groups Table 39 Hunt Group Window Fields (continued) Password The password for the hunt group. The password must be numeric and 3 — 8 digits long. This is the password for logging into the hunt group. Logout if no answer When selected, automatically logs out any user who does not answer a hunt group call within the period specified by Per Device Time-out.
Page 234 6: S HAPTER ETTING SERS AND EATURES Figure 85 Hunt Group Status Window 5 If desired, highlight a user and log him or her in or out. You can also lock or unlock the user from the group. 6 Click Apply to effect the changes for this user. You can change the status of more than one user.
Page 235: Configuring Hunt Group Feature Mappings
Configuring Hunt Groups Configuring Hunt Feature Mappings show the association of the hunt group login and Group Feature logout Feature Codes and the currently configured hunt groups. Mappings To modify hunt group feature mappings: 1 On the NetSet main menu, click the User Configuration icon. 2 Click the Hunt Groups tab.
Page 236: Configuring Class Of Service (Cos)
6: S HAPTER ETTING SERS AND EATURES Configuring Class Class of Service is a collection of calling permissions you assign to of Service (CoS) individual users. Most permissions are subject to the Business Hours parameters. For example, you could create a class where toll calls are allowed during normal business hours, but not allowed at other times.
Page 237 Configuring Class of Service (CoS) Figure 87 Class of Service Window 3 Click Add. The Add CoS window appears (Figure 88). Figure 88 Add CoS Window 4 Enter the name of the new CoS in the Name field. 5 Enable each CoS category as business hours: Open, Closed, Lunch, or Other.
Page 238 6: S HAPTER ETTING SERS AND EATURES 6 Click Apply to effect the changes. 7 Click OK.
Page 239: Configuring Digital Line Cards (T1, E1, And Bri Cards )
T1 cards using E&M robbed-bit signaling (sometimes referred to as “Standard T1”). T1 cards using ISDN PRI (Primary Rate Interface) signaling. E1 cards using ISDN PRI signaling. By default, the NBX 100 auto-discovers a T1 card as T1 E&M, and an E1 card as ISDN PRI.
Page 240: Preparation
Inserting the T1 Digital Line Card in the NBX 100 chassis Configuring the T1 Digital Line Card parameters Preparation Before you insert the T1 Digital Line Card into the NBX 100 chassis, perform these steps: 1 Order a T1 line, with the specifications you want, from your telephone carrier, and have them install the line.
Page 241: Inserting The T1 Digital Line Card
You can find the MAC address on a label on the board. The address starts with 00e0 (zero, zero, e, zero). 2 Choose a slot for the T1 card in the NBX 100 chassis, and use a Phillips screwdriver to remove the filler panel from the slot.
Page 242: Activating The Span
4 Select the T1 card from the list and click Modify. Figure 89 Digital Line Cards, Modify Board Window 5 Scroll through the Channel List to check that the NBX 100 lists all 24 channels. Figure 89 shows the first few channels; the channel numbers appear after the MAC address, separated by a dash.
Page 243: Checking The Span Status
The maximum name length is 30 characters. 2 To select the type of framing you want the NBX 100 to use, select either D4 or ESF from the pull down list. Check with your telephone carrier to determine which one is used on the E1 line they supplied.
Page 244: Configuring A Group
Internal. 6 If you click the Flash Hook Transfer check box, you enable call center applications, connected to the NBX 100 by the T1 line, to use the Flash Hook Transfer method to transfer calls.
Page 245 Configuring the T1 Digital Line Card The NBX 100 presets the parameter values (Channel Protocol through Trunk to Trunk, excluding Called Party Digits and Calling Party Digits). 6 Click the On Line check box. 7 Enter 500 in each of the four AutoExt text boxes.
Page 246: Checking Group Membership
7: C (T1, E1, BRI C HAPTER ONFIGURING IGITAL ARDS ARDS Checking Group To check that all channels are in the member list perform these steps. Membership 1 Return to the Digital Line Cards tab. 2 From the Select Device Type list, select T1 Group List. 3 Click Apply.
Page 247: Configuring For Isdn Pri Signaling
4 Select the T1 card from the list and click Modify. Figure 93 Digital Line Cards, Modify Board Window 5 Scroll through the Channel List to check that the NBX 100 lists all 23 channels. Figure 97 shows the first few channels; the channel numbers appear after the MAC address, separated by a dash.
Page 248: Modifying The Span
Name field. To connect the T1 line and activate the span perform these steps. 1 Plug the T1 line into the NBX 100 T1 board. 2 The Card Type field should already contain ISDN PRI. If it does not, select ISDN PRI from the pull-down list.
Page 249 Configuring the T1 Digital Line Card 1 To change the name of the span, edit the Span Name field. You can use alphanumeric characters, dashes, and underscores. The maximum name length is 30 characters. 2 From the Interface Type pull-down list, select T1. 3 Choose an entry from the Co Switch Protocol pull-down list.
Page 250: Configuring The Groups
T1 demarcation point (the point at which the telephone carrier’s wiring ends) and your NBX 100. 7 Click the On Line check box in the lower left corner of the window.
Page 251: Checking Group Membership
Configuring the T1 Digital Line Card 6 Select Restricted from the Trunk to Trunk pull-down list. 7 Click the On Line check box. 8 Enter 500 in each of the four AutoExt text boxes. 9 Click OK. Checking Group To check that all channels are in the member list, perform these steps. Membership 1 Return to the Digital Line Cards tab.
Page 252 7: C (T1, E1, BRI C HAPTER ONFIGURING IGITAL ARDS ARDS 4 Wait (approximately 30 seconds) for the status of each channel to change from Ready to Idle. While you are waiting, you can click Apply to refresh the list of channels and see the updated status.
Page 253: Adding An E1 Digital Line Card
You can find the MAC address on a label on the board. The address starts with 00e0 (zero, zero, e, zero). 2 Choose a slot for the E1 card in the NBX 100 chassis, and use a Phillips screwdriver to remove the filler panel from the slot.
Page 254: Configuring The E1 Digital Line Card
This section tells you how to use NetSet to set up your E1 Digital Line Digital Line Card Card parameters. Before you configure an E1 card, you must configure the NBX 100 Dial Plan. See Chapter 2 for detailed information on the dial plan. Configuring for ISDN...
Page 255 Configuring the E1 Digital Line Card Figure 97 Digital Line Cards, Modify Board Window 5 Scroll through the Channel List to check that the NBX 100 lists all 30 channels. Figure 97 shows the first few channels; the channel numbers appear after the MAC address, separated by a dash.
Page 256 7: C (T1, E1, BRI C HAPTER ONFIGURING IGITAL ARDS ARDS 4 Check that the word Ready appears in the ISDN PRI Span List line item that corresponds to this span. 5 To modify the Span, highlight it in the Span List and click the Modify button immediately below the Span List.
Page 257: Configuring E1 Groups
Configuring the E1 Digital Line Card 9 Choose one of the six entries in the Framing Type pull-down list. Check with your telephone carrier to determine which one is used on the E1 line they supplied. Multiframe with CRC4 Double Frame (Multiframe without CRC4) Multiframe with CRC4 is more common than Double Frame (Multiframe without CRC4).
Page 258: Checking Group Membership
7: C (T1, E1, BRI C HAPTER ONFIGURING IGITAL ARDS ARDS 4 From the ISDN PRI Group List, select PRI Group 1. 5 Click Modify. Figure 99 Digital Line Cards, Modify Group Window 6 Select Restricted from the Trunk to Trunk pull-down list. 7 Click the On Line check box.
Page 259: Completing The E1 Installation
Configuring the E1 Digital Line Card Figure 100 Digital Line Cards, Manage Group Membership Window 5 Scroll through the list to make sure that all 30 channels are present. Completing the E1 To complete the E1 installation, perform these steps. Installation 1 Return to the Digital Line Cards tab.
Page 260: Adding An Isdn Bri Digital Line Card
You can find the MAC address on a label on the board. The address starts with 00e0 (zero, zero, e, zero). 2 Choose a slot for the BRI card in the NBX 100 chassis, and use a Phillips screwdriver to remove the filler panel from the slot.
Page 261: Configuring The Isdn Bri Digital Line Card
ISDN BRI Digital Card parameters. Before you configure the BRI card, you must configure Line Card the NBX 100 Dial Plan. See Chapter 2 for detailed information on the dial plan. Configuring for ISDN This section describes how to configure a BRI Digital Line Card for ISDN BRI Signaling BRI (Basic Rate Interface) signaling.
Page 262 ARDS Figure 101 ISDN BRI Digital Line Card, Modify Board Window 5 Scroll through the Channel List to check that the NBX 100 lists all eight channels. Figure 97 shows the first few channels; the channel numbers appear after the MAC address, separated by a dash.
Page 263 Configuring the ISDN BRI Digital Line Card 3 Click Apply. 4 Check that the word Ready appears in the ISDN BRI Span List line item that corresponds to this span. 5 To modify the Span, highlight it in the Span List and click the Modify button immediately below the Span List.
Page 264: Configuring Bri Groups
7: C (T1, E1, BRI C HAPTER ONFIGURING IGITAL ARDS ARDS Configuring BRI To configure the BRI Groups, perform these steps. Groups 1 Return to the Digital Line Cards tab. 2 From the Select Device Type list, select ISDN BRI Group List. 3 Click Apply.
Page 265: Completing The Bri Installation
Configuring the ISDN BRI Digital Line Card Figure 104 Digital Line Cards, Manage Group Membership Window 5 Scroll through the list to make sure that all eight channels are present. Completing the BRI To complete the BRI installation, perform these steps. Installation 1 Return to the Digital Line Cards tab.
Page 266: E911 Connectivity
3 digits as the internal extension. E911 Connectivity The NBX 100 provides E911 (emergency) connectivity if the T1 or E1 Digital Line Card is configured for ISDN PRI (Primary Rate Interface) signaling. The NBX 100 provides the calling number (ANI) so that the emergency services personnel can determine the location of the caller from the E911 database.
Page 267: T1 And E1 Card Leds
Configuring the ISDN BRI Digital Line Card T1 and E1 Card LEDs The T1 card contains these LEDs: CF: Carrier Fail (red alarm) RA: Remote Alarm (yellow alarm) LB: Loopback Nominal: T1 or E1 board is framed BRI Card LEDs Each of the four channels on a BRI card has these LEDs: Off indicates no layer 1 connection is established with the Central Office (CO).
Page 268 7: C (T1, E1, BRI C HAPTER ONFIGURING IGITAL ARDS ARDS...
Page 269: Troubleshooting
The suggested actions for each symptom listed below should be performed in the order in which they are listed. See Table 39, “NBX 100 Status Lights,” on page 157 on page 157 for about the indicator lights on the front of the NBX 100 Network Call Processor, 4-Port Line Card, Digital Line Card, 8-Port Hub Card, 4-Port ATA and Single-Port ATA.
Page 270: Maintenance , Diagnostics , And Troubleshooting
Table 41 Troubleshooting Procedures (continued) Symptom Possible Cause Suggested Action NBX 100 power Is the NBX 100 power cord firmly attached cord at both the outlet and the chassis? No cards in the You must have at least one card in the...
Page 271 Problem with Contact your NBX 100 technical support Network Call representative. See “Servicing the Network Processor battery. Call Processor Battery” in the NBX 100 Administrator’s Guide for more information. One or both No problem. The chassis power supply incorporates a chassis fans stop load sensing mechanism.
Page 272 See the browser’s online help. Invalid IP The NBX 100 has a default IP configuration on configuration which might need to be the NBX 100 changed to match the local IP environment.
Page 273 IP call processor. packets, and discard anything else. By enabling LLC bridging, you let the router pass the NBX 100 Ethernet frames. Network The LAN does not Network congestion probably means that...
Page 274: Using The Telephone Local User Interface (Lui) Utility
2 Cycle power to the telephone by disconnecting and then reconnecting its power connector. For more information about telephone connections, see Chapter 4, “Configuring NBX 100 System-Level Settings”. 3 Press the telephone’s button to start LUI. 4 Use the telephone’s scroll buttons to view menu items; use the button pad or Access buttons to select a menu item.
Page 275 Using the Telephone Local User Interface (LUI) Utility You use the Access buttons to select certain menu items or to enter hexadecimal digits. LUI controls on the Business Telephone are shown in Figure 91. Figure 105 LUI Controls on the Business Telephone Display Panel Scroll Buttons NBX Test Menu...
Page 276 8: M HAPTER AINTENANCE IAGNOSTICS ROUBLESHOOTING Table 42 LUI Menu Items Test Description 1 View Settings Use the scroll buttons to view the following: Telephone MAC address NCP MAC Address All Fs indicates that the telephone responds to any Network Control Processor, the default setting. SW Build Ident.
Page 277 Using the Telephone Local User Interface (LUI) Utility Table 42 LUI Menu Items (continued) Test Description 7 Audio X-Conn Cross connects the audio channels—handset mouthpiece to speaker, microphone to handset earpiece. The connection times out after ten seconds. (The telephone’s microphone is located in the lower right corner of the telephone.) 8 Audio Loopback...
Page 278: Using H3Pingip
When using H3PingIP to test for connectivity, you must use the IP address of a device connected to the NBX 100 NCP. You should not use the NCP IP address. The Business Telephone uses the IP Gateway and subnet mask information programmed into it using the AB16 and AB17 buttons.
Page 279: Nbx 100 System Specifications
TAPI Service Provider 6-Slot Chassis The chassis includes the metal box, fan, power supply, disk drive, backplane, and mounting brackets (Table 43). Table 43 NBX 100 6-Slot Chassis Specifications Weight Empty: 22 lbs. (9.9 kg) Configured: 30 lbs. (13.5 kg) Dimensions H: 10.5”...
Page 280: Network Call Processor
The call processor must reside in the top slot in the chassis. You need only Processor one call processor per system, even when they system has than one chassis (Table 44). Table 44 NBX 100 Network Call Processor Specifications Weight 1 lb. 2 oz. (510 gm) Environmental...
Page 281: 4-Port Line Card
Humidity: 5% to 85% noncondensing T1 and E1 Digital The T1/E1 Digital Line card is an optional card that enables you to Line Card connect a T1 or E1 line to the NBX 100. T1 Digital Line Card Specifications Weight 14 oz. (397 gm)
Page 282: Bri Line Card
A: NBX 100 S PPENDIX YSTEM PECIFICATIONS BRI Line Card The Basic Rate Interface (BRI) Line Card is an optional card that allows transmission of voice traffic over the Integrated Services Digital Network (ISDN). The BRI card is available in 2-port and 4-port options, which is controlled by software licensing.
Page 283: 8-Port Hub Card
8-Port Hub Card 8-Port Hub Card The NBX 100 8-Port Hub card is an optional component. You can connect any 10BASE-T hub or switch to the network call processor to provide LAN connectivity to the system (Table 46). Table 46 NBX 100 8-Port Hub Card Specifications Weight 14 oz.
Page 284: Tapi Service Provider
PPENDIX YSTEM PECIFICATIONS TAPI Service The NBX 100 TAPI Service Provider (NBXTSP) supports the Basic Telephony Provider Services as described in the Microsoft TAPI 2.1 specification. In addition, the NBXTSP supports selected functions of the Supplementary Telephony Services of TAPI.
Page 285 TAPI Service Provider Table 49 Supported TAPI Functions (continued) Basic Telephony Services Supplementary Telephony Services lineDial lineSetAgentState lineAnswer lineProxyMessage lineSetNumRings lineProxyResponse lineGetNumRings lineSetCallQualityOfService lineSetCallPrivilege lineDrop lineDeallocateCall lineHandoff lineGetNewCalls lineGetConfRelatedCalls lineTranslateDialog lineGetCountry lineRegisterRequestRecipient lineGetRequest...
Page 286 A: NBX 100 S PPENDIX YSTEM PECIFICATIONS...
Page 287: T1 And Isdn Pri Services Circuit Provisioning
Some COs that use a DMS 100 switch may configure T1 circuits with an option to provide outbound dial tone. This configuration does not provide a wink for outbound calls. The NBX 100 does not need dial tone as it provides its own. Be sure that the outbound channels are configured...
Page 288: Did Applications
DID Applications When using DID or DNIS, 3Com recommends ordering telephone numbers that easily fit into the NBX 100 numbering plan. Although the numbering plan is extremely flexible, it is far easier to use have 3 or 4 digit DID\DNIS codes. This allows for a simple dial plan implementation.
Page 289: Recommendations
AMI is also supported. DID applications For DID or DNIS, 3Com recommends that you order telephone numbers that easily fit in the NBX 100 numbering plan. If possible, use 3 or 4 digit DID/DNIS codes, which allow for simple dial plan implementation. Recommended: With 3 digit extensions 100-499, the last three digits of the DID/DNIS codes should be 100-499.
Page 290 B: T1 ISDN PRI S PPENDIX ERVICES IRCUIT ROVISIONING...
Page 291: Uidelines For Remote Audio Device
MTU of a full size IEEE 802.1 packet (1514 bytes of information plus 4 byte CRC). The interconnection can fragment packets into smaller frames but must reassemble the packets prior to delivery to any NBX 100 device. The NBX 100 devices do not presently support IP (or other) packet fragmentation and reassembly.
Page 292: Large Packet Latency
C: G PPENDIX UIDELINES FOR EMOTE UDIO EVICE ONNECTIONS Large Packet Latency The round-trip latency on large packets, 300 bytes to full MTU, must be less than 450ms. The system will support an occasional packet delay of 450 to 900ms, but each such delay will cause retries and thus affect bandwidth and performance.
Page 293: Layer 3 Adpcm Audio (Reduced Bandwidth Setting)
The most effective way to install a fax device is to install it using a Single-Port ATA connected to a hub card in the NBX 100, or to use a dedicated switch port for the ATA connected to the fax device.
Page 294 C: G PPENDIX UIDELINES FOR EMOTE UDIO EVICE ONNECTIONS...
Page 295: D Windows 2000 Support
100 Communications System, see the NBX 100 Administrator’s Guide. NBX ConneXtions NBX ConneXtions is an H.323 gateway adjunct. It enables the NBX 100 to connect to other disparate H.323 gateways linked into a remote location’s business telephone system and provide a calling path over IP networks.
Page 296: Windows 2000 Environment Specifications
Before you begin installation, determine the NBX 100 NCP MAC address (for multiple gateways) and the number of licensed H.323 ports. Follow these steps: 1 Insert the NBX 100 Resource Pack CD into the CD-ROM drive of the client computer. a Click NBX 100 Applications.
Page 297: Finalize Installation
7 Specify the System NCP Name. Enter the name that H.323 callers will see when they reach the Auto Attendant. 8 Only one Gateway? - Click Yes if the NBX 100 only has one gateway. CAUTION: Multiple gateways must be configured differently to work properly.
Page 298: Nbx 100 Call Detail Reports
Disk Space:40 MB of free disk space is required. Installation Sequence To install NBX 100 Call Detail Reports: 1 Insert the NBX 100 Resource Pack CD into the CD-ROM drive of the client computer. 2 When the NBX 100 Resource Pack dialog box appears, click NBX 100 Call Reports to begin the installation.
Page 299: Nbx Pcxset
Installation Sequence To install pcXset: 1 Insert the NBX 100 Resource Pack CD into the CD-ROM drive of the client computer. 2 When the NBX 100 Resource Pack dialog box appears, click pcXset PC Telephone to begin the installation.
Page 300 2000 S PPENDIX INDOWS UPPORT 6 Select a destination folder. The default is C:\Program Files\3Com\NBX 100\NBX pcXset 7 Click Next. 8 Select a program folder for the Windows Start menu or accept the default by clicking Next. 9 Click Next again.
Page 301: Index
NDEX Numerics 10BASE2 bandwidth coax, terminating 155 fax 293 port 155 bare wire-end cables 24 4-Port Analog Terminal Adapter Card 24 baud rate, VT100 terminal configuration 151 status indicators 24 BNC connectors, terminating 155 4-Port ATA 284 BOOTP 152 4-Port Hub Card bracket, attaching to the telephone 198 installing 148 brackets 145...
Page 302 NDEX Change IP 184 removing. 94 Change System Backup Password 193 sample solutions 119 Changing Bins 185 testing 71 chassis Dial Plan commands 101 brackets 145 Dial Plan report 73 installing 144 Dial Plan tables 50 multi-chassis configuration 144 Digital Line Card 40 multi-chassis installation 155 Digital Line Cards rack mounting 144...
Page 303 NDEX telephones 80 extension ranges 80 voice mail ports 78 extensions 49 extensions Logout if no answer 233 adding 76 Name 232 Auto Attendant 48 Password 233 call park 48 Type 232 for Attendant Console 225 hybrid mode Hunt Group 49 Dial Plan 100 telephones 48 external devices...
Page 304 NDEX NCP MAC Address 276 NetSet LAN connections connectivity requirements 151 two-chassis installation 155 network minimizing network congestion 273 testing 276 Network Call Processor 20 Least Cost Dial Plan table 55 Network Call Processor 20 telephone diagnostics 276 offsite notification lights Dial Plan 100 status 157...
Page 305 NDEX telephone extension ranges 80 telephone extensions 48 S1, S2, S3 157 terminal emulation 150 safety information terminating resistance 155 German 137 testing safety precautions 132 Dial Plan 71 serial cable 150 telephone LEDs 276 serial number toll-quality audio 43 telephone 276 tools and equipment required for installation 130 serial port access to the call processor 150...
Page 306 NDEX...

3Com NBX 100 Installation Manual

About this Guide

Introduction

Configuring the Dial Plan

Installing Nbx 100 Hardware Components

4 Configuringnbx 100 System-Levelsettings

Installing Telephones and Telephone Lines

Setting U P Users and Features

Configuring Digital Line Cards (T1, E1, and Bri Cards )

Maintenance , Diagnostics , and Troubleshooting

Nbx 100 System Specifications

T1 and Isdn Pri Services Circuit Provisioning

Uidelines for Remote Audio Device

D Windows 2000 Support

Index

Quick Links

100 Installation Guide

Troubleshooting

Related Manuals for 3Com NBX 100

Summary of Contents for 3Com NBX 100