User Usage; Auto Attendant; Overview Of Auto Attendant Features - 3Com NBX 100 Administrator's Manual

308 C 7: NBX M
HAPTER

User Usage

Auto Attendant

Overview of Auto
Attendant Features
ESSAGING
To help you determine the impact that users are having on the NBX voice
mail voice mail system, you can click the User Usage button.
The User Usage report provides the current number of new and saved
voice mail messages for each user and calculates the amount of storage
each user's messages consume. This report lists any type of mailbox,
including telephone, phantom, TAPI route point, and hunt group
mailboxes.
Deleting User Voice Mail
From the User Usage report dialog box, you can also delete the voice mail
messages for a selected user. Click the Help button in the User Usage
screen for details about the fields in the report.
Keep in mind that the time required to delete a user's voice mail depends
on the number of voice mail messages in the user's mailbox.
The NBX Messaging system includes an Auto Attendant that answers
incoming calls. The Auto Attendant includes a series of recorded
messages (prompts) describing actions that a caller can take to access
individual services. You can customize the menu structure and record or
import your own prompts to fit the system to your business needs. This
section provides information on these topics:

Overview of Auto Attendant Features

Adding an Auto Attendant
Voice Application Setup Utility
Testing the Auto Attendant
The Auto Attendant is the centerpiece of the voice mail system. The
administrator can create and configure Auto Attendants, and can record
or import messages and prompts to direct the actions of callers.
Use the NBX NetSet utility to administer and configure these Auto
Attendant features:
Multiple Auto Attendants — The system supports multiple,
independent Auto Attendants. Different Auto Attendants can be
assigned to different extensions, inbound lines or DID numbers. See
"Adding an Auto Attendant" on page 310 for more information.