3Com NBX 100 Administrator's Manual page 294

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Table 47 Feature Interaction Errors
Event
A feature that cannot operate in
conjunction with Supervisory Monitoring
is invoked by agent or the customer
while the supervisor is monitoring the
call.
A feature is active on the agent's phone
that prevents Supervisory Monitoring
from coming up.
An agent puts an ACD call on hold
before the supervisor invokes Supervisory
Monitoring.
Table 48 Validation Errors
Action
The ACD or hunt group number,
password, or extension hat is entered is
incorrect.
The password is incorrectly entered three
times.
The extension to monitor is not a
monitorable device: for example, the
extension is a paging, Call Park, or Voice
Mail extension.
Action
An explanatory error message appears
and the NBX system gives the supervisor
the option of changing agents.
An explanatory error message appears
and the NBX system gives the supervisor
the option of changing agents.
An explanatory error message appears
and the NBX system gives the supervisor
the option of changing agents.
Result
An explanatory error message appears
and the NBX system gives the supervisor
the options of retrying or exiting.
An explanatory error message appears
and the phone exits Supervisory
Monitoring and returns to the Ready
state.
An explanatory error message appears
for five seconds, and then the NBX
system prompts again for the extension
of an agent.