3Com 3C10402B Manuals

Manuals and User Guides for 3Com 3C10402B. We have 2 3Com 3C10402B manuals available for free PDF download: Administrator's Manual, Reference Manual

3Com 3C10402B Administrator's Manual (582 pages)

Networked Telephony Systems

Brand: 3Com | Category: Telephone System | Size: 4.91 MB

Table of Contents
3
About this Guide

19
- How to Use this Guide
  19
- Conventions
  20
- International Terminology
  20
- Your Comments
  21
Introduction

23
- Network-Based Telephony
  23
- Netset Administration Utility
  24
  - Netset User Interface
    25
System Settings

27
- Auto Discovery
  27
  - Initial System Configuration
    29
  - Disabling the Auto Discovery Feature
    30
- Enable Features System-Wide
  30
  - How Call Timer Works with Other Telephone Features
    31
- System Identity
  33
- Business Information
  34
  - System Mode
    34
  - Business Hours
    35
- Date and Time
  35
  - System Date and Time
    35
  - Simple Network Time Protocol (SNTP)
    36
- IP Settings
  36
- Audio Settings
  37
  - Compression Overview
    37
  - Codec Selection
    38
  - Codecs and NBX Devices
    40
  - Silence Suppression Overview
    41
- Timers
  42
- Multicast Addresses
  43
Feature Settings

45
- Account Codes
  45
  - Feature Interaction
    46
  - Account Codes: Operational Modes
    48
- Call Pickup
  51
  - Group Numbers
    51
- Call Park
  53
- Page Zones
  54
  - Page Zone Feature Support
    54
- Ring Patterns
  55
- Supervisory Monitoring
  55
- Speed Dials
  67
- Whisperpage
  68
System Maintenance

75
- System Backup
  75
- System Restore
  78
- Import / Export Data
  79
- Reboot/Shutdown
  80
- Password Administration
  80
- Call Report Settings
  82
  - CDR Changes at Release R6.0
    82
  - Windows Environment Specifications
    84
  - Installing Call Reports
    85
  - Configuring Call Reporting
    85
  - Purge CDR
    85
- Purge Database
  86
  - Purge Database and CDR
    86
  - Purge All Voice Mail
    86
- Manage Data
  86
  - Migration
    87
  - Restore Database from Another Version
    88
- Disk Mirroring
  89
Telephone Configuration

93
User Configuration

131
- Users
  131
- Phantom Mailboxes Class of Service (Cos)
  131
- Phantom Mailboxes
  131
- Class of Service (Cos)
  132
Call Distribution Groups

135
- Automatic Call Distribution (ACD)
  135
  - ACD Groups
    136
  - ACD Shifts
    139
  - Estimated Wait Time Announcements
    140
  - In-Queue Digit Processing and Announcements
    140
  - ACD Group Open/Close and Announcements
    141
  - Announcements for SIP-Mode Systems
    141
  - Wrap-Up Time
    141
  - Streaming ACD Data through a TCP Socket
    143
- ACD Considerations
  143
  - Hardware Limits for ACD Groups
    143
  - ACD Operations with Call Detail Reports (CDR)
    143
  - Display Data
    144
  - Voice Mail Port Usage
    144
- Using ACD
  144
  - ACD Groups
    145
  - ACD Announcements
    146
  - ACD Agents
    148
  - ACD Statistics
    149
- Hunt Groups
  152
  - Linear and Circular Hunt Groups
    154
  - Calling Groups
    154
  - Call Coverage
    154
  - Hunt Group Supervisory Monitoring
    155
Pstn Gateway Configuration

157
- Configuring and Managing Analog Line Card Ports
  157
  - Configuring a Line Card Port
    158
  - Modifying a Line Card Port
    160
  - Removing a Line Card Port
    160
  - Verifying Line Card Port Status
    161
  - Rebooting a Line Card Port
    161
  - Advanced Settings
    161
- Configuring and Managing Digital Line Cards
  162
  - Adding a Digital Line Card
    163
  - Configuring the Digital Line Card
    166
  - Digital Line Card Status Lights
    170
  - Modifying a Digital Line Card
    173
  - Support of At&T's 4ESS Switch Protocol
    176
  - Adding or Modifying a Digital Line Card Group
    177
  - Modifying Card Channels
    180
  - Modifying IP Settings
    182
  - Removing a Digital Line Card
    183
- Setting up a Digital Line Card at a Remote Location
  183
- Setting up T1/E1 Logging
  185
- Viewing CSU State Information and Statistics
  185
  - T1.231 Near End
    186
  - T1.231 Far End
    187
  - TR54016 Near End
    187
  - TR54016 Far-End
    187
  - G.826 Near End
    187
  - G.826 Far End
    188
- Using Loopback Tests
  188
  - Enabling or Disabling Loopback Tests
    189
- Obtaining a Dial Tone from a PBX System
  190
Nbx Messaging

195
- Group List
  195
- NBX Voice Mail
  196
  - Voice Mail Extensions
    199
  - Voice Mail Passwords
    199
  - IMAP for Integrated Voice Mail
    199
  - Configurable Operators
    200
  - Off-Site Notification
    202
  - Status
    204
  - Port Usage
    205
  - User Usage
    205
- Auto Attendant
  206
  - Overview of Auto Attendant Features
    206
  - Adding an Auto Attendant
    208
  - Managing Auto Attendants
    219
  - Auto Attendant
    220
  - Voice Application Setup Utility
    221
    
    Testing the Auto Attendant
    222
  - Voice Profile for Internet Mail
    223
    
    Control Parameters
    224
    
    Operations Management
    224
    
    Statistics
    225
    
    Advanced Settings
    227
    
    Configuring Domain Name Server Information
    230
Sip-Mode Operations

231
- Overview of SIP Mode on the NBX Platform
  231
  - SIP Mode Operations
    231
  - Device Support Details
    234
  - Feature Support
    235
  - Platforms Supported
    236
  - Licensing and Resource Limits
    237
  - Dial Plan Considerations
    238
  - SIP Mode and ACD
    239
  - Other Applications Support
    239
    
    Call Log Support
    239
    
    CDR Support
    239
    
    SNMP Support
    239
    
    Syslog Support
    239
  - Enabling and Configuring SIP Mode
    240
    
    Enable SIP Mode
    240
    
    Install and Configure the System for SIP Mode
    240
    
    Add Messaging
    242
    
    Configure Auto Attendants
    244
    
    Configure ACD Delayed Announcements
    245
    
    Configure Music on Hold
    245
    
    Add an Optional IP Conferencing Module
    249
    
    Add Trusted SIP Interfaces
    249
  - Adding Telephone Users and Devices
    253
    
    Adding a Generic SIP Telephone
    253
    
    Adding a 3Com 3108 Wireless Telephone
    255
Dial Plan

257
- Dial Plan Concepts and Overview
  257
- Call Process Flow
  259
- Inbound and Outbound Call Processing
  259
- System Database
  260
- System Dial Plan
  260
- Pretranslation
  261
- Routing
  261
- System Features Affected by the Dial Plan Configuration
  262
- Dial Plan Tables
  263
  - Dial Plan Command Format
    264
  - Internal Dial Plan Table
    268
  - Incoming Dial Plan Table
    268
  - Least Cost Routing Dial Plan Table
    269
  - Adding New Dial Plan Tables
    269
- Dial Plan Pretranslators
  270
  - Pretranslators for Incoming Calls
    271
  - Pretranslators for Certain Outgoing Calls
    272
- Managing the Dial Plan Configuration File
  273
- Managing Extensions
  282
  - Extension Settings Overview
    282
  - Changing Extension Length and Ranges
    286
  - How Auto Discovery Assigns Extensions
    287
  - Modifying Extensions
    288
  - Converting Extensions
    288
- Outdialing Prefix Settings
  282
- Managing Extension Lists
  290
  - Adding an Extension List
    292
  - Modifying an Extension List
    293
  - Removing an Extension List
    294
- Managing Dial Plan Tables
  294
  - Determining Which Devices Use Dial Plan Tables
    294
    
    Removing a Dial Plan Table
    295
    
    Identifying Devices Using Pretranslators
    296
    
    Managing Dial Plan Pretranslators
    296
    
    Creating a Pretranslator for VTL Calls
    297
    
    Identifying Devices Using Pretranslators for CLI
    299
    
    Configuring the Dial Plan for the 4ESS Protocol (T1)
    300
    
    Removing a Pretranslator from the Dial Plan
    300
    
    Dial Plan Configurations and VPIM
    302
    
    Configuring the Dial Plan for VPIM
    303
    
    Dial Plan Command Summary
    305
    
    Dial Plan Configuration File Commands
    305
    
    List of Dial Plan Commands
    307
    
    Sample Solutions Using Dial Plan Configuration File Commands
    320
Virtual Connections

329
- Overview of Virtual Tie Lines
  329
  - VTL Connections Using Unique Extension Ranges
    330
  - VTL Connections Using Site Codes
    331
  - Conference Calls Using VTL Connections
    332
  - How to Configure a Virtual Tie Line
    333
    
    License Installation
    333
    
    Dial Plan Configuration
    334
    
    Updating the Extension List
    337
    
    Adding VTL Devices to the Pretranslators (Optional)
    338
    
    Verification of the Virtual Tie Line
    339
  - Call Rerouting for Virtual Tie Lines
    341
    
    Example Dial Plan Entries
    341
  - Managing Existing Virtual Tie Lines
    343
    
    Modifying a Virtual Tie Line Name
    343
    
    Viewing and Resetting Virtual Tie Line Statistics
    343
    
    Enabling Audio Compression for VTL Calls
    344
    
    Enabling Silence Suppression on VTL Calls
    345
  - Using a VTL Password
    345
    
    Configuring a VTL Password
    346
    
    Configuring VTL Passwords in the Dial Plan
    346
    
    Music on Hold
    349
    
    Toll Calls Without a VTL Password
    349
  - Troubleshooting VTL Calls
    349
- TAPI Route Points
  351
  - Redirect Behaviors
    351
  - TAPI Route Point Capacities
    353
  - Creating a TAPI Route Point
    353
  - Modifying a TAPI Route Point
    353
  - Viewing TAPI Route Point Statistics
    353
  - Specifying TAPI Line Redirect Timeout
    354
  - TAPI Supervisory Monitoring
    354
  - Supervisory Monitoring Modes
    355
- TAPI Settings
  356
Downloads

357
- Software
  357
- Labelmaker
  358
- Documentation and Reference Guides
  358
Licensing and Upgrades

361
- Licenses
  361
  - Add a License
    362
  - Remove a License
    362
  - Usage Report
    363
  - Backing up Licenses
    363
  - Restoring Backed-Up Licenses
    363
  - Obtaining Details of License History
    363
- Software Upgrade
  364
  - System Software Licensing
    365
  - Restricted Operation
    366
  - Considerations
    367
  - Customer Service
    367
- Third-Party Drivers
  368
  - Software Upgrades
    368
  - Third-Party Telephone Groups
    368
  - Reports
    371
Directory

371
- Device List
  371
- System Data
  372
  - Disk Status
    372
  - Power Supply Status
    372
Network Management

373
- Snmp
  373
  - Terminology and Acronyms
    374
  - SNMP Managers and Agents
    374
  - SNMP Security
    375
    
    Community Strings
    375
    
    User-Based Security Model (USM)
    376
    
    View-Based Access Control Model (Snmpv1, Snmpv2C and Snmpv3)
    376
    
    Traps, Notifications, and Informs
    377
  - Special Considerations
    378
  - Mibs and MIB Objects
    378
    
    Mibs Used on the System
    379
    
    Other IEEE/RFC Mibs
    380
    
    Standard Snmpv3 Mibs
    380
    
    3Com MIB Objects
    381
    
    Diagnostics for 3Com MIB Objects
    383
    
    Agent Conformance Reference
    385
    
    Persistent Storage
    385
    
    Applicable Endpoints
    387
    
    Network Management Applications
    387
  - Syslog
    389
    
    3Com Implementation
    390
    
    Terminology
    390
    
    Transport Mechanism
    390
  - Syslog Message Components
    391
    
    PRI (Priority) Message Component
    391
    
    Header Component
    398
    
    MSG Component
    401
  - Syslog Security Considerations
    402
    
    Message Forgery
    402
  - Periodic Timestamp on Console (PTOC)
    403
- Event Logging
  403
- Maintenance Alerts
  404
Country Settings

407
- Regional Software
  407
  - Install Regional Software
    408
  - Remove Regional Software
    409
  - Regional Details
    409
- Regional Settings
  410
Troubleshooting

413
- Using the Telephone Local User Interface Utility
  413
- The 3Com Telephone Local Configuration Application
  429
  - Installing the 3Com TLC Application
    430
  - Using the TLC Application
    430
- Using H3Pingip
  430
- System-Level Troubleshooting
  431
  - Digital Line Card Troubleshooting
    433
  - Alarm Conditions (Overview)
    434
  - Alarm Descriptions
    435
  - Alarms on NBX Digital Line Cards
    436
  - Configuration and Status Reports
    437
- Connecting a Computer to a Serial Port
  444
- Servicing the Network Call Processor Battery
  445
- Getting Service and Support
  446
Integrating Third -Party Messaging

447
- Installing Software on the Third-Party Messaging Server
  447
- Configuring the System
  448
- Configuring NBXTSP on the Server
  449
- Server
  
  457
B Isdn C Ompletioncausecodes

457
Onfiguring Ption on Aindows 2000 Dhcp Erver

457
- Overview
  457
- Creating Option
  458
- Editing Option 184 Values
  458
- Activating Option
  459
  - Xtions H.323 Gateway
    461
- Overview of Connextions
  461
- Installation Requirements
  462
  - WAN Router
    462
  - Windows-Based System
    463
  - Connextions Software
    465
- Preparing for Installation
  465
  - Assembling System Information
    466
  - Verifying the G.723 Converter
    466
  - Configuring Licenses
    466
- Installing Connextions
  468
  - Finishing the Installation
    470
- Overview of H.323
  471
  - Negotiated Connections
    471
  - Negotiated Voice Compression
    472
  - Standard Extensions
    473
  - Remote Internet Device Connections
    473
- The H.323 Connection
  474
- Connection Considerations
  474
  - Overall Connectivity
    475
  - Quality of Service
    476
  - Quality of Service Control
    478
- Special Issues
  480
  - Firewall Security
    480
  - Gateway Load
    482
  - Remote Access
    483
  - PBX Connections
    484
  - Class of Service
    486
- IP Type of Service and Differentiated Services
  486
- Alternate Gatekeepers
  487
- Checking Connections
  487
  - Gateway Checks
    487
  - Network Checks
    488
- Placing Calls
  492
  - IP Address Entry
    492
  - Speed Dials
    493
  - One Button Access
    494
  - Entering Digits During Calls
    495
- Receiving Calls
  495
  - Attendant Console
    496
  - Auto Attendant
    496
  - Other Extensions
    497
- Handling Conference Calls
  497
- Related H.323 Documentation
  497
E Caller ID

499
- Forwarded Calls and Caller ID
  499
- Long Caller ID Character Strings
  499
- Specific Caller ID Situations
  500
  - Analog Telephones
    500
  - Bridged Extension Telephones
    501
  - External Calls
    501
  - Internal Calls
    503
  - Nortel Phones
    503
  - Parked Calls
    503
  - Second Incoming Call
    503
  - TAPI Calls
    503
  - TAPI Redirected Calls
    503
  - VTL Calls
    503
  - Com Cordless Calls
    504
  - Attendant Configuration
    506

3Com 3C10402B Reference Manual (2 pages)

3Com IP Telephony Solutions Specification Sheet

Brand: 3Com | Category: Cordless Telephone | Size: 0.2 MB

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3Com 3C10402B Manuals

3Com 3C10402B Administrator's Manual (582 pages)

Table of Contents

About this Guide

Introduction

System Settings

Feature Settings

System Maintenance

Telephone Configuration

User Configuration

Call Distribution Groups

Pstn Gateway Configuration

Nbx Messaging

Sip-Mode Operations

Dial Plan

Virtual Connections

Downloads

Licensing and Upgrades

Directory

Network Management

Country Settings

Troubleshooting

Integrating Third -Party Messaging

Server

B Isdn C Ompletioncausecodes

Onfiguring Ption on Aindows 2000 Dhcp Erver

E Caller ID

3Com 3C10402B Reference Manual (2 pages)

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