Canon imageRUNNER ADVANCE C5051 Series Service Manual page 499

Debug■log
Scope■of■Application
■ Purpose■ ■
•■ When■the■Canon■quality-appointed■staff■determines■the■need■for■an■analysis■of■debug■log■
by■the■R&D■department,■we■ask■the■field■to■collect■log■for■an■investigation■to■determine■the■
cause.■
•■ This■is■intended■to■improve■efficiency■in■log■collection■when■a■trouble■occurs.
● Adding■Users■for■Log■Collection■ ■
Collecting■logs■previously■required■operation■in■service■mode.■
Automatic■Storage:
To■set■the■types■of■logs■to■be■stored■and■the■timing■to■store■logs■in■the■HDD.
Lev2■COPIER■>■FUNCTION■>■SYSTEM■>■DOWNLOAD■>■DEBUG-1
Default■value:3:■
Save■SUBLOG■in■overwrite■mode■at■detection■of■Reboot/Exception/Encode
The■details■refer■to■an■item■of■DEBUG-1.
Manual■Storage:
Execute■"Counter■Key(10■sec.■or■longer)■+■1.2.3"■to■save■the■debug■log.
● Collecting■logs: ■
SST■or■place■USB■memory
COPIER■>■FUNCTION■>■SYSTEM■>■DOWNLOAD■>■OK
Overview
■ Function■Overview■ ■
Debug■log■is■an■integrated■log■for■failure■analysis■that■gathers■logs■prepared■by■the■software■
modules■in■the■device■for■debug■purpose.■
In■the■case■of■a■field■failure■that■is■hard■to■be■reproduced,■this■measure■is■intended■to■improve■
efficiency■in■failure■analysis■and■reduce■the■time■for■failure■support■by■collecting■debug■log■at■
the■user■site■(which■was■created■immediately■after■the■failure)■and■sending■it■to■the■R&D.
When■the■Canon■quality-appointed■staff■determines■the■need■for■an■analysis■of■firmware■
debug■log■by■the■R&D■department,■we■ask■the■field■to■collect■log■for■an■investigation■to■
determine■the■cause.
● Effective■Instances■of■Collecting■Debug■Log■ ■
•■ The■error■occurs■only■at■the■customer■site■and■cannot■be■reproduced■by■the■sales■company■
6
Troubleshooting■>■Debug■log■>■Storing■System■Information■>■Description■of■Log■to■be■Collected■
6 Troubleshooting■>■Debug■log■>■Storing■System■Information■>■Description■of■Log■to■be■Collected■
or■the■Canon■staff■who■is■in■charge■of■quality■follow-up.■
•■ When■the■error■frequency■is■low.■■
•■ When■the■error■is■suspected■of■links■with■firmware■rather■than■a■mechanical/electrical■
failure.
*■Collection■of■Sublog■is■not■necessary■when■the■reproduction■procedure■is■identified■and■
the■error■can■be■reproduced■by■the■sales■company■HQ■or■the■Canon■staff■who■is■in■charge■
of■quality■follow-up.■
With■imageRUNNER■ADVANCE,■Sublog■can■be■saved■in■the■HDD■using■the■standard■
function■of■the■machine■without■using■the■Sublog■Board.
The■Sublog■Board■is■also■assigned■as■a■tool■with■imageRUNNER■ADVANCE.■The■Sublog■
Board■is■required■for■an■error■that■requires■rebooting■because■the■Sublog■Board■has■a■battery.
Storing■System■Information
■ Storage■Method■of■System■Information■ ■
● Automatic■Storage■ ■
At■the■time■of■shipment,■101■is■specified■in■service■mode■Lev2:■COPIER■>■FUNCTION■>■
SYSTEM■>■DEBUG-1■to■3.
Debug■log■is■automatically■stored■in■the■case■of■the■following:■
Exception■+■E-code■+■reboot
The■log■consists■of■the■number■of■10■logs■from■the■latest■log■extended■to■the■older■logs.
● Manual■Storage■ ■
Counter■Key■+■1.2.3■
Execute■"Counter■Key■+■1.2.3"■to■save■the■debug■log.
Note■that■the■Control■Panel■is■locked■during■the■saving■process;■therefore,■the■screen■does■
not■change■even■though■you■press■the■OK■button■on■<Check■Counter>.■
■ Description■of■Log■to■be■Collected■ ■
The■log■consists■of■the■number■of■10■logs■from■the■latest■log■extended■to■the■older■logs.■
Latest■log■ten■are■always■left.
Logs■older■than■the■specified■period■are■overwritten■(deleted).■
When■collecting■logs■from■the■machine,■the■log■file■in■the■machine■is■deleted.■
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