Canon imageRUNNER ADVANCE C5051 Series Service Manual page 231

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Technology■>■Embedded■RDS■>■Troubleshooting
3)■When■each■line■is■selected,■the■communication■log■detailed■screen■is■displayed■as■shown■
in■the■figure■below.■(Example:■No.■05)
NOTE:
•■ A■detailed■description■of■the■error■appears■below■'Information'.■(Max■128■characters)
•■ Touch■the■[OK]■button■to■return■to■the■log■screen.
4)■When■a■message■is■displayed,■take■an■appropriate■action■referring■to■"Error■code■and■
strings".
No.2
Symptom:■A■communication■test■results■NG!■even■if■network■setting■is■set■properly.
Causes:■The■network■environment■is■inappropriate,■or■RGW-ADR■or■RGW-PORT■settings■for■
E-RDS■have■been■changed.
Remedy:■The■following■points■should■be■checked.
1)■Check■network■conditions■such■as■proxy■server■settings■and■so■on.
2)■Check■the■E-RDS■setting■values.
•■ Check■the■communication■log■from■COM-LOG.
•■ Check■whether■RGW-ADR■or■RGW-PORT■settings■has■changed.■If■RGW-ADR■or■RGW-
PORT■settings■has■changed,■restore■initial■values.■For■initial■values,■see■"E-RDS■setting■
items".
2 Technology■>■Embedded■RDS■>■Troubleshooting
No.3
Symptom:■Registration■information■of■an■E-RDS■is■once■deleted■from■the■UGW■server,■and■is■
re-registered■after■that.■If■a■communication■test■is■not■performed,■then■device■information■
on■the■UGW■becomes■invalid.
Causes:■When■registration■of■the■E-RDS■is■deleted■from■the■UGW,■the■status■will■be■changed■
to■that■the■communication■test■has■not■completed■because■related■information■has■lost■from■
a■database.
So,■device■information■will■also■become■invalid■if■that■condition■will■be■left■for■seven■days■
without■performing■the■communication■test.
Remedy:■Perform■a■communication■test■before■becoming■the■invalidity■state.
No.4
Symptom:■There■was■a■log,■indicating■"Device■is■not■ready,■try■later"■in■error■details■of■COM-
LOG■list.
Cause:■A■certain■problem■occurred■in■networking.
F-2-333
Remedy:■Check■and■take■actions■mentioned■below.
1)■Check■networking■conditions■and■connections.
2)■Turn■on■the■power■supply■of■a■device■and■perform■a■communication■test■about■60■seconds■
later.
No.5■
Symptom:■"Unknown■error"■is■displayed■though■a■communication■test■(COM-TEST)■has■done■
successfully.
Cause:■It■could■be■a■problem■at■the■server■side■or■the■network■load■is■temporarily■faulty.
Remedy:■Try■again■after■a■period■of■time.■If■the■same■error■persists,■check■the■UGW■status■
with■a■network■and■UGW■administrator.
No.6
Symptom:■Enabling■Service■Browser■(BRWS-ACT)■results■NG!
Cause:■A■communication■test■with■UGW■has■not■been■performed,■or■a■communication■test■
result■is■NG!
Remedy:■Perform■a■communication■test,■and■check■that■the■test■with■UGW■finishes■
successfully.
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