Canon imageRUNNER ADVANCE C5051 Series Service Manual page 567

No. Messages
11 An■error■occurred.■ UGW■linkage■(main■
Error■Code:■[xxx] screen)
On-site■(error■dialogue)
Immediate■download■
(error■dialogue)
Manual■update■(error■
dialogue)
Automatic■update■(error■
dialogue)
Deletion■of■downloaded■
firmware
6
Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Timing■of■display
UGW■linkage■was■turned■ON■when■eRDS■was■OFF.For■a■device■using■eRDS,■turn■ON■the■eRDS.■For■a■device■not■using■eRDS,■turn■OFF■the■
An■internal■error■occurred■at■the■time■of■acquiring■
delivery■information.
An■internal■error■occurred■at■the■time■of■acquiring■
applicable■firmware■information.
An■internal■error■occurred■at■the■time■of■sending■
approval■information.
An■internal■error■occurred■at■the■time■of■delivery■
order
An■internal■error■occurred■at■the■time■of■requesting■
firmware■delivery■information.
During■the■download,■all■space■in■the■storage■disk■
was■occupied.■(DiskFull)■
At■the■end■of■receipt,■an■internal■error■occurred.
At■the■update■start,■an■internal■error■occurred.
At■the■update■start,■an■internal■error■occurred.
At■the■time■of■notifying■cancellation,■an■internal■
error■occurred.
6 Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Cause
UGW■linkage.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
After■adding■vacant■space■of■the■storage■disk,■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
6-113
Remedy
6-113