Canon imageRUNNER ADVANCE C5051 Series Service Manual page 227

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Technology■>■Embedded■RDS■>■FAQ
FAQ
No.1
Q:■In■what■case■does■a■communication■test■with■UGW■fail?
A:■The■following■cases■can■be■considered■in■the■becoming■"NG!"■case.
1.■Name■resolution■was■failed■due■to■an■incorrect■host■name■or■DNS■server■has■been■
halted.
2.■Network■cable■is■blocked■off.
3.■Proxy■server■settings■is■not■correct.
No.2
Q:■I■want■to■know■the■interval■of■data■transmitting■from■E-RDS■to■the■UGW,■and■what■data■
size■is■sent■to■the■UGW?
A:■The■schedule■of■data■transmitting,■the■start■time■are■determined■by■settings■in■the■UGW■
side.■The■timing■is■once■per■16■hours■by■default,■and■counter■data■volume■could■be■maximum■
250■bytes.
No.3
Q:■Does■error-retry■carry■out■at■the■time■of■a■communication■error■with■the■UGW?
A:■Retry■of■SOAP■communication■is■performed■as■follows.
•■ In■the■case■of■an■error■in■SOAP■communication■(i.e.■a■trouble■at■UGW■side)■at■transmission■
of■the■alarm■code■list■and■the■service■mode■counter■(postAlert)■due■to■change■of■device■
status,■the■data■failed■in■transmission■equivalent■to■3■retries■is■to■be■stored■in■the■HDD.■In■
the■case■of■anther■transmission■error■(the■4th■error),■the■oldest■data■of■the■stored■data■is■
deleted■and■the■newly-generated■retry■data■is■stored■in■the■HDD.
•■ In■the■case■of■SOAP■transmission■errors■as■described■below,■the■unsent■(and■remaining)■
data■is■sent■again■depending■on■the■storage■status■of■CPCA■data:
•■ At■transmission■of■a■jam■log■and■service■mode■counter■(postJamLog)■when■the■jam■
log■was■obtained■from■the■device.
•■ At■transmission■of■a■service■call■log■and■service■mode■counter■(postServiceCallLog)■
when■the■service■log■was■obtained■from■the■device.
•■ At■transmission■of■an■alarm■log■and■service■mode■counter■(postAlarmLog)■when■the■
alarm■log■was■obtained■from■the■device.
•■ In■the■case■of■a■SOAP■transmission■error■at■transmission■of■a■service■mode■menu■list■
(postServiceModeMenu)■due■to■change■of■the■setting■value■in■the■service■mode■menu,■the■
service■mode■data■is■obtained■at■every■retry■to■be■sent.
•■ In■the■case■of■a■SOAP■transmission■error■at■transmission■of■browser■information■
(postBrowserInfo)■due■to■change■of■the■license■status■of■the■device's■web■browser■option,■
the■browser■information■is■stored■in■the■retry■information■to■send■the■stored■data■again.■
2 Technology■>■Embedded■RDS■>■FAQ
In■the■case■that■the■device■is■rebooted■while■the■retry■information■is■specified,■however,■
another■browser■information■is■obtained■to■be■sent.
NOTE:
The■retry■data■will■be■sent■at■interval■of■5*n■minutes.■(n:■retries,■5,■10,■15■minutes...up■
to■30■minutes)
No.4
Q:■How■many■log-data■can■be■stored?
A:■Up■to■30■log■data■can■be■saved.■The■data■size■of■error■information■is■maximum■128■
characters.
No.5
Q:■Although■Microsoft■ISA■as■a■proxy■server■is■introduced,■the■authentication■check■is■failed.■
Can■E-RDS■adopt■with■Microsoft■ISA?
A:■E-RDS■must■comply■with■"Basic"■while■"Integrated"■authentication■is■used■for■Microsoft■
ISA■(as■default);■therefore,■authentication■with■E-RDS■is■available■if■you■change■the■setting■to■
"Basic"■authentication■on■the■server.
No.6
Q:■Can■I■turn■the■device■power■off■during■the■e-Maintenance/■imageWARE■Remote■system■
operation?
A:■While■operating■the■e-Maintenance/■imageWARE■Remote■system,■the■power■of■the■device■
must■be■ON.■If■power■OFF■is■needed,■do■not■leave■the■device■power■OFF■for■long■time.
It■will■become■"Device■is■busy,■try■later"■errors■if■the■power■supply■of■network■equipment■such■
as■HUB■is■made■prolonged■OFF.
No.7
Q:■Although■a■Service■call■error■may■not■be■notified■to■UGW,■the■reason■is■what?
A:■If■a■service■technician■in■charge■turns■off■the■power■supply■of■a■device■immediately■after■
error■occurred■once,■It■may■be■unable■to■notify■to■UGW■because■data■processing■does■not■
take■a■time■from■the■controller■of■the■device■to■NIC■though,■the■data■will■be■saved■on■the■
RAM.
If■the■power■supply■is■blocked■off■while■starting■up,■the■data■will■be■inevitably■deleted.
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