Canon imageRUNNER ADVANCE C5051 Series Service Manual page 564

■ Error■Messages ■
Error■messages■displayed■in■LUI■on■a■device■are■shown■below.■As■to■error■codes,■see■the■next■list.
No. Messages
1 An■error■occurred■with■the■delivery■ In■communicating■with■the■
server. delivery■server.
Contact■your■sales■representative.
Error■Code:■[xxx]
2 Delivery■server■is■stopped. In■communicating■with■the■
Wait■a■while■and■then■try■to■perform■the■ delivery■server.
operation■again.
Check■the■following■URL■for■details.
<Stopped■Delivery■Server■URL>
3 Failed■to■connect■to■delivery■server. In■communicating■with■the■
Check■the■delivery■server■and■network. delivery■server.
4 Download■was■stopped■because■an■ At■the■time■of■file■
error■occurred■with■the■file■server.■ download
Check■the■network.
5 Downloaded■files■are■invalid.■Check■ At■the■time■of■file■
the■network. download
6 Failed■to■retrieve■information■of■special■ Acquisition■of■applicable■
firmware. firmware■information
Check■the■retrieval■ID■and■password.
7 Scheduled■delivery■information■of■ Acquisition■of■applicable■
firmware■does■not■exist. firmware■information
Check■it■because■it■may■already■have■
been■deleted.
8 Failed■to■apply■firmware. Firmware■application■error Error■due■to■the■application■(NLM)
6
Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Timing■of■display
System■error■occurred■in■server.
Delivery■server■stopped.
Communication■error■due■to■incorrect■settings■of■
CDS■URL.
Excluding■delivery■server■stop,■communication■error■
to■the■delivery■server■occurred.
Communication■error■to■the■delivery■server■
occurred.
The■received■file■is■broken.
No■information■exists■about■firmware■for■special■
firmware■retrieval■ID■or■Password■is■invalid.
Delivery■information■with■specified■delivery■ID■does■
not■exist.
6 Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Cause
Obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■Upgrade"of■
Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Check■the■delivery■server■stop■information.■After■the■delivery■server■starts,■perform■the■
operation■from■this■application.
When■the■delivery■server■stop■information■is■not■available,■contact■the■sales■company's■
Support■Department.
Set■correct■CDS■URL■in■the■Updater■settings.
Check■if■the■network■environment■is■correct■to■solve■the■cause■of■the■error■occurrence.
If■the■network■environment■of■the■device■is■correct,■obtain■the■log■etc.■(Refer■to■"Version■
Upgrade■via■CDS"■under■"Version■Upgrade"of■Chapter■6■"Troubleshooting"■of■this■
manual.)■and■contact■Support■Div.■of■the■sales■company.
Check■if■the■network■environment■is■correct■to■solve■the■cause■of■the■error■occurrence.
If■the■network■environment■of■the■device■is■correct,■obtain■the■log■etc.■(Refer■to■"Version■
Upgrade■via■CDS"■under■"Version■Upgrade"of■Chapter■6■"Troubleshooting"■of■this■
manual.)■and■contact■Support■Div.■of■the■sales■company.
After■checking■the■network■environment■of■the■device,■re-execute■the■job.■
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Enter■the■correct■firmware■ID■or■Password■applicable■to■the■firmware■information.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■
Upgrade"of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■
sales■company.
Register■the■delivery■schedule■again.■If■this■occurs■at■the■time■of■canceling■file■download,■
deleting■downloaded■firmware■or■deleting■■scheduled■delivery,■no■remedy■is■required.■
Obtain■the■log■etc.■(Refer■to■"Version■Upgrade■via■CDS"■under■"Version■Upgrade"of■
Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
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Remedy
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