Canon imageRUNNER ADVANCE C5051 Series Service Manual page 232

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Technology■>■Embedded■RDS■>■Error■code■and■strings
No.7■
Symptom:■I■cannot■make■a■service■call■request.
Cause:■There■has■been■already■a■service■call■request.
Remedy:■Perform■either■of■the■following■remedy■works:
•■ Touch■the■[Cancel]■button■to■cancel■the■service■call■request■that■has■been■made.
•■ A■service■technician■performs■a■complete■processing■for■the■service■call■request■that■has■
been■made.
No.8
Symptom:■Initializing■the■CA■certificate■(CA-KEY)■results■in■NG!
Cause:■Initialization■process■of■the■CA■certificate■has■completed■abnormally.
Remedy:■Initialize■the■HDD.
2 Technology■>■Embedded■RDS■>■Error■code■and■strings
Error■code■and■strings
The■following■error■information■is■output■in■the■communication■error■log■details■display■screen.
(Here,■"a■server"■means■UGW.)
•■ The■error■information■are■displayed■in■the■following■form.
[*]■[Error■strings]■[Method■name]■[Error■details■provided■by■UGW]
NOTE:
"*"■is■added■to■the■top■of■the■error■text■in■the■case■of■an■error■in■communication■test■
(method■name:■getConfiguration■or■communicationTest)■only.
No. Code Error■strings
1 0000■0000 SUSPEND:■mode■ Unmatched■Operation■Mode
changed.
2 0500■0003 SUSPEND:■ Rebooting■the■device■while■
Communication■test■ the■communication■test■had■
is■not■performed. not■been■performed■although■
E-RDS■is■enabled.
3 0xxx■0003 E-RDS■switch■is■ A■communication■test■has■
setted■OFF been■attempted■with■the■
E-RDS■switch■being■OFF.
4 0xxx■0003 Server■schedule■is■ Blank■schedule■data■have■
not■exist been■received■from■UGW.
5 0xxx■0003 Communication■test■ Communication■test■has■not■
is■not■performed completed.
6 8000■0002 Event■Registration■ Processing■(event■processing)■
8000■0003 is■Failed within■the■device■has■failed.
8000■0101
8000■0201
8000■0305
8000■0306
8000■0401
8000■0403
8000■0414
8000■0415
7 8000■0101 Server■response■ Communication■with■UGW■has■
error■(NULL) been■successful,■but■an■error■
of■some■sort■has■prevented■
UGW■from■responding.
When■(Null)■is■displayed■
at■the■end■of■the■message,■
this■indicates■that■there■has■
been■an■error■in■the■HTTPS■
communication■method.
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Cause Remedy
Clear■E-RDS
Perform■a■communication■test■
(COM-TEST).
Set■E-RDS■switch■(E-RDS)■
to■1,■and■then■perform■a■
communication■test■(COM-
TEST).
Check■the■device■settings■status■
with■the■UGW■administrator.
Perform■and■complete■a■
communication■test■(COM-
TEST).
Turn■the■device■OFF/■ON.■
If■the■error■persists,■replace■
the■device■system■software.■
(Upgrade)
Try■again■after■a■period■of■time.
If■the■error■persists,■check■the■
UGW■status■with■the■UGW■
administrator.
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