Canon imageRUNNER ADVANCE C5051 Series Service Manual page 230

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Technology■>■Embedded■RDS■>■Troubleshooting
(b)■Select■[TCP/IP■Settings]■from■breadcrumbs■of■the■left■columns,■and■then■Touch■it.
(c)■Select■[TCP/IP■Settings]■>■[IPv4■Settings]■>■[PING■Command],■enter■the■primary■DNS■
server■noted■down■in■step■a)■as■the■IP■address,■and■touch■the■[Start]■button.
Does■the■screen■display■"Response■from■the■host."?■
YES:■Proceed■to■Remedy■2.
NO:■Enter■the■secondary■DNS■server■noted■down■in■step■a)■as■the■IP■address,■
and■then■touch■Start.
Does■the■screen■display■"Response■from■the■host."?■
YES:■Proceed■to■Remedy■2.
NO:■There■is■a■possibility■that■the■DNS■server■address■is■wrong.■Reconfirm■the■
address■with■the■user's■system■administrator.
2 Technology■>■Embedded■RDS■>■Troubleshooting
Remedy■2:■Troubleshooting■using■communication■log■(COM-LOG)
1)■Start■[Service■Mode]■at■Level■1.
2)■Select■[COPIER]■>■[Function]■>■[INSTALL]■>■[COM-LOG]■and■touch■the■blank■field■on■the■
right■side.■The■communication■log■list■screen■is■displayed.
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NOTE:
•■ Only■the■initial■part■of■error■information■is■displayed■in■the■communication■log■list■screen.
•■ "*"■is■added■to■the■top■of■the■error■text■in■the■case■of■an■error■in■communication■test■(method■
name:■getConfiguration■or■communicationTest)■only.
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