Canon imageRUNNER ADVANCE C5051 Series Service Manual page 562

No.5
Symptom:■The■firmware■presumed■to■be■downloaded■to■the■device■cannot■be■found.
Cause:■Since■only■1■firmware■can■be■held■on■the■device,■the■firmware■previously■downloaded■
was■overridden■by■the■newly■downloaded■one.
Action:■Retry■the■firmware■download.
6
Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Information■required■for■Reports
6 Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Information■required■for■Reports
■ Information■required■for■Reports ■
● Information■required■for■Service■Technicians■to■Obtain■on■Site ■
•■ Update■Logs
•■ System■Logs■(Log■Level:■4)
● Information■to■Report ■
•■ Symptom■occurred
•■ Location■of■the■device
•■ Date■and■Time■that■symptom■occurred
•■ Steps■taken■for■reproduction
•■ Firmware■/■Application■you■tried■to■install
•■ Occurrence■frequency
•■ Model■dependency■(if■the■same■symptom■occurred■in■other■models)
•■ Dependency■on■firmware/MEAP■application/system■option
•■ Conditions■of■symptom■occurrence
•■ Model
•■ Firmware■version■installed■on■the■device
•■ List■of■MEAP■applications■installed■on■the■device
•■ Network■setting■information■of■the■device
•■ Service■mode■setting■information
Setting■of■device■service■mode COPIER■>■FUNCTION■>■INSTALL■>■CDS-CTL
(Level■1) COPIER■>■OPTION■>■FNC-SW■>■CDS-UGW
COPIER■>■OPTION■>■FNC-SW■>■CDS-FIRM
COPIER■>■OPTION■>■FNC-SW■>■CDS-MEAP
COPIER■>■OPTION■>■FNC-SW■>■LOCLFIRM
COPIER■>■OPTION■>■FNC-SW■>■CDS-LVUP
*■ As■many■as■the■items■listed■above■should■be■obtained■on■site.■More■information■provided■
will■be■helpful■for■investigation.
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