Service; Return The Equipment Or Components For Service - Edwards iXM Series Instruction Manual

12. Service

WARNING:
Risk of injury. When returning the system to our Service Centre or company, the
requirements of the Return of Equipment Procedure must be complied with. Read
form HS1 and fill out form HS2, which can be downloaded from
edwardsvacuum.com/HSForms/.
Note:
Do not drain the oil from the system. Clearly state the pump is full of oil when completing
form HS2.
Our products, spares and accessories are available from our companies in Belgium,
Brazil, China, France, Germany, Israel, Italy, Japan, Korea, Singapore, United Kingdom,
U.S.A and a world-wide network of distributors. The majority of these centres employ
Service Engineers who have undergone our comprehensive training courses.
Order spare parts and accessories from our nearest company or distributor. When
ordering, state for each part required:
▪ Model and Item Number of the equipment
▪ Serial number
▪ Item Number and description of part.
Our products are supported by a world-wide network of our Service Centres. Each
Service Centre offers a wide range of options including: equipment decontamination,
service exchange, repair, rebuild and testing to factory specifications. Equipment which
has been serviced, repaired or rebuilt is returned with a full warranty.
The local Service Centres can also give our engineers to support on-site maintenance,
service or repair of equipment. For more information about service options, contact our
nearest Service Centre or the company.

12.1 Return the equipment or components for service

Before you send your equipment to us for service or for any other reason, you must send
us a completed Declaration of Contamination of Vacuum Equipment and Components –
Form HS2. The HS2 form tells us if any substances found in the equipment are
hazardous, which is important for the safety of our employees and all other people
involved in the service of your equipment. The hazard information also lets us select the
correct procedures to service your equipment.
We provide instructions for completing the form in the Declaration of Contamination of
Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪ If a pump is configured to suit the application, make a record of the configuration
before returning the pump. All replacement pumps will be supplied with default
factory settings.
M56635880_D
M56635880_D - Service
Page 91 10/2020 - ©Edwards Limited