Service; Return The Equipment Or Components For Service - Edwards T-Station 300 Instruction Manual

11. Service

Our products, spares and accessories are available from our companies in Belgium,
Brazil, China, France, Germany, Israel, Italy, Japan, Korea, Singapore, United Kingdom,
U.S.A and a world-wide network of distributors. The majority of these centres employ
Service Engineers who have undergone our comprehensive training courses.
Order spare parts and accessories from our nearest company or distributor. When
ordering, state for each part required:
▪ Model and Item Number of the equipment
▪ Serial number
▪ Item Number and description of part.
Our products are supported by a world-wide network of our Service Centres. Each
Service Centre offers a wide range of options including: equipment decontamination,
service exchange, repair, rebuild and testing to factory specifications. Equipment which
has been serviced, repaired or rebuilt is returned with a full warranty.
Local Service Centres can also provide our engineers to support on-site maintenance,
service or repair of equipment. For more information about service options, contact the
nearest Service Centre or our other company.
Note:
Our policy is to provide support for product after obsolescence through various options
including maintenance, repair, enhancement and replacement. Support will be available
for several years after product obsolescence and in compliance with any applicable
legislation. We will always undertake appropriate actions to ensure support is
maintained and, where support is no longer possible, will ensure this is communicated to
all affected customers with a suitable notice period.

11.1 Return the equipment or components for service

Before you send your equipment to us for service or for any other reason, you must send
us a completed Declaration of Contamination of Vacuum Equipment and Components –
Form HS2. The HS2 form tells us if any substances found in the equipment are
hazardous, which is important for the safety of our employees and all other people
involved in the service of your equipment. The hazard information also lets us select the
correct procedures to service your equipment.
We provide instructions for completing the form in the Declaration of Contamination of
Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪ If a pump is configured to suit the application, make a record of the configuration
before returning the pump. All replacement pumps will be supplied with default
factory settings.
▪ Do not return a pump with accessories fitted. Remove all accessories and retain
them for future use.
▪ The instruction in the returns procedure to drain all fluids does not apply to the
lubricant in pump oil reservoirs.
D39595880_A
D39595880_A - Service
Page 40 10/2020 - ©Edwards Limited