Scanner Error - Xerox Phaser 6128MFP Service Manual

Error Messages and Codes

Scanner Error

Applicable Errors
Initial Actions
3-128
Scanning has failed. This troubleshooting procedure applies to these errors.
• 062-320: Scanner Error
• 062-324: Memory Full
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Image Processor Board, PL10.6.6
IIT Sub Assembly, PL10.9.2
Troubleshooting Procedure Table
Step Actions and Questions
1 Check connectors P/J1001 and P/
J1002,on the Image Processor
Board. Reseat the connectors.
Does the error persist?
2 Clear system memory, then scan a
document.
Does the error persist?
3 Check the Color scan default setting.
Is the scan default for Color set to
Photo?
4 Check the Resolution scan default
setting. Is the scan default for
Resolution set to 600?
5 Replace the IIT Sub Assembly
(page 8-82).
Does the error persist?
Wiring and Plug/Jack Map References
"Map 3 - Electrical and Drive" on page 10-8
"Imaging" on page 10-24
Yes No
Go to step 2. Complete.
Go to step 3. Complete.
Set the default Go to step 4.
to Color.
Go to step 5. Set the default
to 600.
Replace the I/P Complete.
Board
(page 8-41).
Phaser 6128MFP Service Manual