Xerox Phaser 6128MFP Service Manual page 247

Phaser 6128MFP Service Manual
Troubleshooting Procedure Table (continued)
Step Actions and Questions
2 Check the scanner driver on the PC.
1. Enable Windows Image
Acquisition on the PC: Start >
Settings > Control Panel >
Administrative Tools > Services >
Window Image Acquisition
(WIA).
2. Check for the Scanner Icon on the
PC: Start > Settings > Control
Panel > Scanners and Cameras.
Is the Scanner icon available?
3 Check the scanner software on the
PC: Start > Programs > Xerox >
Phaser 6128MFP.
Is the Scan Manager software
installed?
4 Check the Scan Manager settings:
Start > Programs > Xerox > Phaser
6128MFP > Express Scan Manager.
Are the Scan Manager settings
correct?
NOTE
Check that the output destination
directory esists on the PC.
5 Check the scanner utility software:
Start > Settings > Control Panel >
Scanners and Cameras > Xerox
Phaser 6128MFP Scanner.
1. Highlight and right-click on Phaser
6180MFP Scanner to open the
Properties window.
2. Click the Events tab.
3. Check that the Select an event
option is correctly selected.
4. Check the software being used
with the scanner. Is Phaser
6128MFP Express Scan Manager
selected? (Actions > Start this
program > Phaser 6128MFP
Express Scan Manager)
Error Messages and Codes
Yes No
Go to step 3. Install the
scanner driver.
Go to step 4. Install the
scanner utility
software.
Go to step 5. Correct the
settings:
Image Type
Resolution
Paper Type
Output
Destination
Retry the Under the
scanning job. Events tab,
If the message Actions box,
"Select the Start the
program to Express Scan
launch for this Manager.
action" appears
on the PC,
select the
Express Scan
Manager
within 30
seconds. If the
error persists,
replace the I/P
Board
(page 8-41)
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