Color Fax Troubleshooting - Xerox Phaser 6128MFP Service Manual

General Troubleshooting

Color Fax Troubleshooting

Initial Actions
4-60
Troubleshooting Procedure Table (continued)
Step Actions and Questions
21 Is a modem sound present at
transmission?
22 1. Check the Junk Fax Filter setting:
System > Admin Menu > Fax Settings
> Junk Fax Filter.
2. Is the Junk Fax Filter On?
23 Is the number of sending fax registered?
The following procedure applies to Color Faxing has failed errrors.
• Color Fax cannot be used while receiving or transmitting a Fax.
• When faxing a document from the platen, only one page can be
transmitted.
• If the Fax machine must provide color reception.
• There is no retransmission when a Color fax error occurs.
• Color Fax cannot be used by Direct Fax.
• The data of Color Fax cannot be transferred to other parties.
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
IIT Sub Asssembly (PL10.9.2)
Troubleshooting Procedure Table
Step Actions and Questions
1 Did the user operate the Fax machine
correctly?
Yes
Go to step
22.
Go to step
23.
Analyze the
Protocol
Monitor
Report.
Wiring and Plug/Jack Map References
"Imaging" on page 24
Yes
Go to step 2. Complete.
Phaser 6128MFP Service Manual
No
Replace the
I/P Board
(page 8-41).
Analyze the
Protocol
Monitor
Report.
Complete.
No