Lightware UBEX-PRO20-HDMI-F110 User Manual page 115

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9. Troubleshooting 9. Troubleshooting
Symptom Root cause
No picture on the Sink device is not able to
video output receive/display the video
format
Sink device is not able to
receive/display the video
format
HDCP is disabled
Not the desired Video output is set to
picture displayed test pattern (no sync
on the video screen) statically (RX)
output
Video output is set to
test pattern (no sync
screen) as there is no
picture on video source
Colors of the video Incorrect color space
is incorrect setting is active (TX)
Incorrect color space
setting is active (RX)
UBEX series – Extender Application Mode – User's Manual UBEX series – Extender Application Mode – User's Manual
Action Refer to
Video signal
Check the emulated EDID; select another
(e.g. emulate the EDID of the display on
the input port).
LW3
Scale the stream on HDMI in 1 port of the
transmitter to the resolution and refresh
rate of the sink device.
LW3
Scale the stream on the HDMI out 1
port of the receiver to the resolution and
refresh rate of the sink device.
LW3
Enable HDCP on the input ports of the
transmitter.
LW3
Check No sync screen settings in the
HDMI output properties (RX).
LW3
Check video settings of the source.
Check the color space settings on the TX
side
LW3
Check the color space settings on the RX
side
LW3
Applied F-series endpoint firmware package: v1.4.1 | Applied R-series endpoint firmware package: v1.4.1 | LDC software: v1.34.0b2
Symptom
No audio is
5.6
present on output
6.9.1
7.11
5.3.1
6.5.3
7.4.8
5.4.1
6.5.6
7.5.6
5.3.1
HDMI output
signal contains no
6.5.1
audio
7.4.12
5.4.1
Not the desired
audio can be heard
6.8.2
on the output
7.5.13
No LAN
connection can be
established
5.3.1
6.5.3
6.5.4
7.4.10
5.4.1
6.5.6
6.5.7
7.5.10
Root cause Action
Audio signal
Source audio volume is Check the audio settings of the source.
low or muted
The incoming audio Query the status of the audio output port
signal is unsupported and select a supported signal source
The analog audio output Check the analog audio output port
port is muted properties
Volume of the analog Check the analog audio input/output
audio port is set low port properties
DVI EDID is emulated Check the EDID and select and HDMI
EDID to emulate (the setting is available
in the transmitter side).
Audio stream is Check which audio stream switched to
switched to another the current output.
output
Network
Incorrect IP address is Use dynamic IP address by enabling
set (fix IP) DHCP option.
Restore the factory default settings (with
DHCP).
IP address conflict Check the IP address of the other
devices, too.
115 115
Refer to
LW3 7.9.4
6.7.2
LW3 7.8.5
6.7.1
6.7.2
LW3 7.8.1
LW3 7.8.2
5.6
6.9.1
LW3 7.11
6.6
LW3
7.7.4
5.8.1
6.11.2
LW3
7.12.2
5.8.5
6.11.3
LW3 7.3.16