Ethernet Network Problems - Fujitsu ETERNUS CS800 S6 User Manual

15.2.3 Ethernet Network Problems

The table below describes corrective actions for problems occurring with the Ethernet
network.
Problem
The Ethernet link light on the
ETERNUS CS800 is not lit when
a cable is connected to a hub
or switch.
The Ethernet link light on the
switch or hub is not lit when a
cable is connected to ETERNUS
CS800 system.
ETERNUS CS800 system is not
visible on the Ethernet
network.
ETERNUS CS800 remote
management pages are not
visible.
ETERNUS CS800
Corrective Action
Check to make sure the Ethernet cable is not a cross-over
cable. Use only "straight" CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the ETERNUS CS800 is damaged. Contact the
Fujitsu Technology Solutions Customer Support
department (see "Support and Help" on page
Check to make sure the Ethernet cable is not a cross-over
cable. Use only "straight" CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the ETERNUS CS800 is damaged. Contact the
Fujitsu Technology Solutions Customer Support
department (see "Support and Help" on page
Try to ping the ETERNUS CS800 system IP address from a
host on the same network. If the ping reports round trip
times, the ETERNUS CS800 system is active. If not, check
the cables, switches, or hubs for damaged components. If
everything checks out, contact the Fujitsu Technology
Solutions Customer Support department (see
and Help" on page 12).
If you cannot connect to the ETERNUS CS800 remote
management pages, make sure your browser is
configured properly, e.g. check its proxy settings. Check if
the ETERNUS CS800 is visible on the network in general
(see above). As far as available, check firewall and proxy.
Contact the Fujitsu Customer Support department (see
"Support and Help" on page
15.2 Common Problems and Solutions
12).
12).
"Support
12)
436