Fujitsu ETERNUS CS800 S6 User Manual page 413

3. In the Analysis Information box, enter all relevant information about actions taken to
resolve the issue.
4. Click Apply.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add
optional comments to the e-mail.
To enable the ETERNUS CS800 to send e-mail, you must specify an outgoing e-
mail server (see
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Email at the bottom of the page.
The Email Ticket Information section displays at the bottom of the page (see
Ticket Information" on page
Figure 289: Email Ticket Information
3. In the Email Recipient box, enter the e-mail address where you want to send the ticket
details.
4. (Optional) In the Comment box, enter additional information to send with the ticket.
5. Click Send.
Closing a Service Ticket
Close a service ticket if the problem the caused the system to generate the ticket is
resolved. You can also close all service tickets that are currently open.
ETERNUS CS800
"Server" on page 276).
413).
13.3 Service Tickets
"Email
413