Troubleshooting - Canon imageRUNNER ADVANCE C3325 Series Service Manual

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Technical Explanation > Embedded RDS > Troubleshooting
No.13
Q: What is the number of the network port used by E-RDS?
A: The port number used by E-RDS for communication with UGW is "443".
If this setting is changed, an error occurs during communication with UGW. Therefore this
setting should not be changed unless otherwise instructed.
No.14
Q: After the setting for E-RDS was made, the IP address of the host machine was changed. In
that case, is it necessary to execute COM-TEST again?
A: It is not necessary to execute COM-TEST again because the IP address used by E-RDS is
automatically changed. However, it is necessary to turn OFF and then ON the main power
of this machine to reflect the change in the setting of the IP address
2 Technical Explanation > Embedded RDS > Troubleshooting

Troubleshooting

No.1
Symptom: A communication test (COM-TEST) results NG!
Cause: Initial settings or network conditions is incomplete.
Remedy 1: Check and take actions mentioned below.
1) Check network connections
Is the status indicator LED for the HUB port to which this machine is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Confirm loop back address (* In case of IPv4 )
Select Settings/Registration > Preferences > Network > TCP/IP Settings > IPv4 Settings >
PING Command, enter "127.0.0.1", and touch the [Start] button.
Does the screen display "Response from the host."? (See the next figure.)
YES: Proceed to Step 3).
NO: There is a possibility that this machine's network settings are wrong. Check the
details of the IPv4 settings once more.
3) Confirmation from another PC connected to same network.
Request the user to ping this machine from a PC connected to same network.
Does this machine respond?
YES: Proceed to Step 4).
NO: Confirm the details of this machine's IP address and subnet mask settings.
4) Confirm DNS connection
(a) Select Settings/Registration > Preferences > Network > TCP/IP Settings > DNS
Settings > DNS Server Address Settings, write down the primary and secondary
addresses of the DNS server, and touch the [Cancel] button.
(b) Touch the [Up] button.
(c) Select IPv4 Settings > PING Command, enter the primary DNS server noted down in
step a) as the IP address, and touch the [Start] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: Enter the secondary DNS server noted down in step a) as the IP address, and
then touch the [Start] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: There is a possibility that the DNS server address is wrong. Reconfirm the
address with the user's system administrator.
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