Troubleshooting; When Sms Cannot Be Accessed; If You Forgot The Password (Sms Login Password Initialization); If Login Is Not Possible Due To Exclusive Control - Canon imageRUNNER ADVANCE C3325 Series Service Manual

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Technical Explanation > MEAP > Troubleshooting > When SMS Cannot Be Accessed

Troubleshooting

■ When SMS Cannot Be Accessed

● If you forgot the password (SMS login password initialization)
After changing the default SMS login password, if you forgot the new password and cannot
log in to SMS, you can use a switch license for password initialization to change the password
back to the default value "MeapSmsLogin".
Note that there is no special password for service.
1) Contact the person in charge of support at the sales company, give the device's serial
number, and have a switch license file for password initialization issued.
2) With nothing entered, click the [Log in] to display the area for specifying a switch license file
for password initialization.
3) Click the [Browse] and specify the switch license file.
4) Click the [Initialize] to display an initialization confirmation page, and click the [OK].
Note:
• The default password is "MeapSmsLogin." (The password is case-sensitive.)
• If you click [Cancel], the Login page opens without initializing the password.
2 Technical Explanation > MEAP > Troubleshooting > When SMS Cannot Be Accessed
● If login is not possible due to exclusive control
Since access to SMS is under exclusive control, you cannot log in if another user has already
logged into the SMS of the same device.
An example of the exclusive control message
If you cannot log in due to exclusive control, you need to ask the other user to log out before
you can try again.
Note:
If you close the browser without logging out, the session remains active. In that case,
you cannot log in again.
If this problem occurs, you can wait for 5 minutes so that the session is disconnected.
Or, you can restart the device to force the session to disconnect.
● If [Key and Certificate Settings] is not set
If [Key and Certificate Settings] is not set correctly, you cannot access the URL for SMS
(https://<device's IP address>:8443/sms/). In that case, perform the following procedure.
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1) Go to http://<device's IP address>:8000/sms/, and check to see that "HTTP 500 Internal
Server Error" appears.
2) If it appears, perform the procedure "Key pair and server certificate settings" in this chapter.
Note:
In the case of SMS, by setting the key to be used, encrypted SSL communication
is always executed regardless of the following setting: [Settings/Registration] >
[Management Settings] > [License/Other] > [MEAP Settings] > [Use SSL] > ON/OFF.
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