2)■If■the■symptom■is■not■resolved■by■performing■the■remedy■shown■in■the■error■code■list,■report■it■to■the■support■department■of■the■sales■company■with■the■following■information.

•■ Time■of■occurrence

•■ Serial■number■of■the■device

● Remedy■to■Be■Taken■When■an■Error■Code■Starting■with■a■Number■Other■than■[81------]■Is■Displayed

■

The■remedy■for■an■error■code■whose■first■two■digits■are■not■"81"■is■shown■below.

1)■Check■the■last■four■digits■of■the■code,■and■try■the■remedy■shown■in■"List■of■Error■Codes■Starting■with■a■Number■Other■than■81".

2)■In■the■case■of■an■error■message■with■a■check■mark■on■the■"Network"■column■of■"Cause■of■error"■in■the■error■code■list,■try■the■remedy■shown■below.

•■ Execute■the■operation■again.

•■ Perform■a■communication■test■on■the■Touch■Panel■of■the■device.

•■ Check■the■status■of■the■network■equipment■(disconnection■of■the■LAN■cable,■etc.).

•■ Check■the■network■settings■of■the■device.

•■ Check■that■there■is■no■restriction■on■the■network■environment■of■the■site■(e.g.■restriction■on■communication■at■night).

•■ Check■the■proxy■server■of■the■customer.■If■it■does■not■work■properly,■perform■the■remedy.■If■the■problem■still■persists,■clear■the■cache■of■the■proxy■server.

3)■If■the■symptom■is■not■resolved■by■performing■the■foregoing■remedy,■report■it■to■the■support■department■of■the■sales■company■with■the■following■information.

•■ The■generated■error■code

•■ The■Sublog■of■the■device

•■ The■update■log■of■the■device■(Set■the■log■level■to■4,■and■then■collect■the■log.)

● When■an■Error■Code■Not■Included■in■the■List■of■Error■Codes■Is■Displayed

■

When■an■error■code■not■included■in■the■list■of■error■codes■is■displayed,■see■"Error■Codes■Not■Included■in■the■Error■Code■List■and■Remedy■for■Them".

Troubleshooting■>■Version■Upgrade■>■Version■Upgrade■via■CDS■>■Remedy■by■Error■Code

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