Network Packet Capture; List Of Related Service Mode - Canon imageRUNNER ADVANCE C3325 Series Service Manual

● Operation ■
1)■Enable■the■[Store■Key■Operation■Log]■setting.
After■obtaining■user■permission,■select■[Settings/Registration]■>■[Management■Settings]■>■
[Device■Management]■>■[Store■Key■Operation■Log].■
2)■Select■[ON]■and■press■[OK]■to■start■saving■the■log■of■key■operations.
•■ ON:■The■log■of■key■operations■starts■to■be■recorded.
•■ OFF:■The■log■of■key■operations■during■the■period■is■not■recorded.
3)■Connect■a■USB■device■to■the■machine.
4)■Reproduce■the■problem,■and■quickly■collect■the■debug■log.
Hold■down■the■Counter■key■(for■10■seconds)■and■press■numeric■keys■1,■2,■and■3,■in■that■
order.
NOTE:
If■this■operation■is■executed■with■a■USB■device■connected■to■the■machine■in■advance,■
debug■logs■and■the■log■of■key■operations■are■saved■to■the■USB■device.
If■a■USB■device■is■not■connected,■the■logs■are■collected■later.
5)■Collect■the■log■of■key■operations■with■a■manual■trigger.
The■log■can■be■collected■using■either■SST■or■a■USB■device.■The■procedure■for■collecting■
the■log■using■LOG2USB■is■used■here■as■an■example.
a)■Allow■the■host■machine■to■recognize■USB■memory■device■storage■device.
b)■Execute■the■following■service■mode.
•■ (Level2)■COPIER■>■FUNCTION■>■DBG-LOG■>■LOG2USB
c)■"OK!"■is■displayed■when■the■processing■is■successfully■completed.■"NG!"■is■displayed■
when■the■processing■fails.
d)■Remove■the■USB■memory■device■for■log■collection.
6
Troubleshooting■>■Debug■Log■>■Network■Packet■Capture■>■Overview
6 Troubleshooting■>■Debug■Log■>■Network■Packet■Capture■>■Overview
Network■Packet■Capture
■ Overview ■
This■function■enables■the■network■packet■data■sent■and■received■by■the■device■to■be■collected■
(captured)■to■the■hard■disk■without■using■a■special■device.
It■enables■network■related■trouble■to■be■efficiently■resolved.
Use■SST■or■a■USB■device■to■collect■the■network■packets■saved■to■the■hard■disk.
CAUTION:
The■network■packet■capture■function■may■fail■to■collect■a■part■of■packet■in■a■high-loaded■
network■environment.
● Overall■flow ■
The■overall■flow■of■operations■is■indicated■below.■For■details■on■each■procedure,■see■the■
related■section.
1)■Enable■network■packet■capture■function
2)■Perform■initial■settings
3)■Start■network■packet■capture
4)■Stop■network■packet■capture
5)■Save■the■obtained■data
6)■Disable■network■packet■capture
● List■of■Related■Service■Mode ■
The■service■mode■related■to■this■function■is■indicated■below.
No Service■Mode Description
1 CAPOFFON Setting■for■enabling/disabling■this■function
2 STT-STP Setting■for■starting/stopping■network■capture
3. CAPSTATE The■operation■status■of■the■capture■function■
(displayed■only)
4 PONSTART Whether■to■automatically■start■capturing■when■the■
machine■is■turned■on
5 OVERWRIT Whether■to■overwrite■old■data■when■there■is■no■
space■in■the■hard■disk
6 PAYLOAD Whether■to■discard■customer■information■when■
obtaining■data
7 FILE-CLR Delete■packet■data■in■the■hard■disk
8 SIMPFILT Whether■to■use■the■filter■function
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Setting■value
0:■Disable,■1:■Enable
0:■Stop,■1:■Start
-
0:■Do■not■automatically■start■
1:■Automatically■start
0:■Do■not■overwrite■
1:■Overwrite
0:■Do■not■discard
1:■Discard
-
0:■Do■not■use,■1:■Use
T-6-24
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