Network Troubleshooting; Operation Procedure Using Ping; Checking The Network Setting Of The Host Machine; Checking Network Function On The Main Controller - Canon imageRUNNER ADVANCE C3325 Series Service Manual

Network Troubleshooting

To check whether the network cable is properly connected to the Ethernet Port.

■ Operation Procedure Using Ping

1) Ask the network administrator at the user's site to write down the IP address of the PC that
is connected to the network.
2) [Additional Functions] > [Configuration] > [Network] > [TCP/IP Setting] > [IPv4 setting] >
[Ping Command]; and enter the IP address of the PC with the numeric keypad and press
Execute key.
• The network is properly connected if the message say "Response from the host".
• If the message say "No response from the host", check the following.
NOTE:
The IP address of the PC can be checked by the following procedure:
Select the following on a Windows PC: Start > Program > Accessory > Command
Prompt; and enter "ipconfig" and press Enter key to display information of the IP
address.

■ Checking the Network Setting of the Host Machine

1) Select the following: [Additional Functions] > [Configuration] > [Network] > [TCP/IP Setting]
> [IPv4 setting] > [IP address setting]; and write down the address in the IP address field.
2) Select the following: [Additional Functions] > [Configuration] > [Network] > [TCP/IP Setting]
> [IPv4 setting] > [Ping Command]; and enter the IP address.
• The IP address specified in the Host Machine is correct if the message say "Response
from the host".
• If the message say "No response from the host", check the following.
NOTE:
When setting the address by manually input, set the Subnet Mask by following the
instruction of the administrator.
9
Installation > imageRUNNER ADVANCE C3300 > Network Troubleshooting > Checking Network Function on the Main Controller

■ Checking Network Function on the Main Controller

Check with the loopback address.
1) Select Settings/Registration > Preferences > Network > TCP/IP Settings > IPv4 Settings >
PING command, enter the IP address "127.0.0.1" with the numeric keypad, and then press
"Start" key.
2) When "Response from the host." is displayed, network function of the Main Controller
operates normally.
• When "No response from the host." is displayed, the network function of the Main Controller
is failed.
• Replace the Main Controller with a properly operating one, and check the connection.
9 Installation > imageRUNNER ADVANCE C3300 > Network Troubleshooting > Checking Network Function on the Main Controller
9-31
9-31