Canon imageRUNNER ADVANCE C3325 Series Service Manual page 527

Error■ Detail■
Location Item
code Code
E746 0034 00 Title TPM■auto-recovery■error
Detection■ The■error■occurred■when■clearing■HDD■while■TPM■setting■was■
description ON.
Remedy [Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
1.■Turn■OFF■and■then■ON■the■main■power,■and■check■whether■the■
error■is■cleared.
a.■If■the■error■is■cleared,■execute■"Settings/Registration>■Log■In>■
Management■Settings>■Data■Management>■Initialize■All■Data/
Settings".
b.■If■the■error■is■not■cleared,■format■the■system.
1.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]■Clear/
Format>■[2]■Flash■Format■(Flash■format)■using■a■USB■memory.
2.■Reinstall■the■system■software■using■SST■or■a■USB■memory.
2.■If■the■TPM■key■was■backed■up,■restore■the■key.
2-1.■Connect■the■USB■memory■which■stores■the■TPM■key.
2-2.■Execute■"Settings/Registration>■Log■In>■Management■
Settings>■Data■Management>■TPM■Settings>■Restore■
TPM■Key".
[CAUTION]■Ask■the■customer■to■enter■"System■Manager■
ID"■and■"System■Manager■PIN"■when■logging■in.
2-3.■Enter■the■password■set■at■backup■operation.
2-4.■When■the■restoration■completion■screen■is■displayed,■
click■"OK".■Remove■the■USB■memory,■and■turn■OFF■and■
then■ON■the■main■power.
E746 0035 00 Title TPM■version■error
Detection■ TPM■PCB■which■cannot■be■used■in■this■machine■was■installed.
description
Remedy [Remedy]■Install■the■TPM■PCB■for■this■model.■(Unit■of■
replacement:■TPM■PCB■ASSEMBLY)
7
Error•Jam•Alarm■>■Error■Code■>■Error■Code■Details
Description
7 Error•Jam•Alarm■>■Error■Code■>■Error■Code■Details
Error■ Detail■
Location Item
code Code
E748 2010 00 Title Flash■PCB■error■/■HDD■error
Detection■ IPL■(startup■program)■was■not■found,■or■the■HDD■could■not■be■
description recognized.
Remedy [Related■parts]
•■ Cable■between■the■Main■Controller■PCB■(UN05/J29■and■J23)■
and■the■HDD■(Unit■of■replacement:■CABLE,■SATA■POWER,■
CABLE,■SATA■SIGNAL)
•■ Flash■PCB■(UN61)
[Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
1.■Disconnect■the■cable■between■the■Main■Controller■PCB■and■
the■HDD,■and■turn■ON■the■main■power.
a.■When■the■error■code■has■not■been■changed:
1.■Obtain■the■necessary■backup■data■by■referring■to■the■backup■
data■list.
2.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]■Clear/
Format>■[2]■Flash■Format■(Flash■format)■using■a■USB■memory.
3.■After■replacing■the■Flash■PCB,■reinstall■the■system■software■
using■SST■or■a■USB■memory.
4.■Restore■the■backup■data.
b.■When■the■error■code■has■been■changed■to■another■one,■see■
the■remedy■for■the■corresponding■code.
[Reference]■For■backup■and■restoration,■refer■to■"Adjustment>■
Actions■after■Replacement"■and■"Appendix>■Backup■Data■List"■in■
the■Service■Manual.
E748 9000 00 Title System■error
Detection■ System■error
description
Remedy Contact■to■the■sales■company.
E749 0005 00 Title Error■due■to■change■in■hardware■configuration
Detection■ There■was■a■change■in■option■configuration■that■requires■turning■
description OFF■and■then■ON■the■main■power.
On■the■screen,■only■the■message■"Turn■the■main■power■switch■
OFF■and■ON"■is■displayed■instead■of■displaying■the■error■code.
The■error■log■is■not■recorded■in■COPIER>■DISPLAY>■ERR.
Remedy [Remedy]■Turn■OFF■and■then■ON■the■main■power.
[Reference]■Options■are■recognized■again■by■turning■OFF■and■
then■ON■the■main■power.
E749 0006 00 Title Error■due■to■change■in■hardware■configuration
Detection■ There■was■a■change■in■option■configuration■during■quick■off.
description On■the■screen,■only■the■message■"Turn■the■main■power■switch■
OFF■and■ON"■is■displayed■instead■of■displaying■the■error■code.
The■error■log■is■not■recorded■in■COPIER>■DISPLAY>■ERR.
Remedy [Remedy]■Turn■OFF■and■then■ON■the■main■power.
[Reference]■Options■are■recognized■again■by■turning■OFF■and■
then■ON■the■main■power.
7-101
Description
7-101