Canon imageRUNNER ADVANCE C3325 Series Service Manual page 178

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Technical Explanation > Embedded RDS > Error code and strings
No. Code Character strings
19 8xxx 2002 URL server A URL different to that
specified is illegal specified by the UGW has
been set.
20 8xxx 2003 Network is not Communication attempted
ready, try later without confirming network
connection, just after turning
OFF and then ON the main
power of this machine in which
the network preparations are
not ready.
21 8xxx 2004 Server response Communication with UGW has
error been successful, but an error
([Hexadecimal]) of some sort has prevented
[Error detailed in UGW from responding.
UGW] *1
22 8xxx 200A Server connection • TCP/IP communication fault
error • The IP address of device is
not set.
23 8xxx 200B Server address Server address name
resolution error resolution has failed.
24 8xxx 2014 Proxy connection Could not connect to proxy
error server due to improper
address.
25 8xxx 2015 Proxy address Could not connect to proxy
resolution error server due to name resolution
error of proxy address.
26 8xxx 201E Proxy Proxy authentication is failed. Check the user name and
authentication error
2 Technical Explanation > Embedded RDS > Error code and strings
Cause Remedy
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication test
(COM-TEST) about 60 seconds
later, after turn on the device.
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
• Check the network
connection, as per the initial
procedures described in the
troubleshooting.
• When proxy is used, make
the settings for proxy, and
check the status of the proxy
server.
• Check that the value of URL
of UGW (RGW-ADR) is
https://a01.ugwdevice.net/
ugw/agentif010.
• Check that Internet
connection is available in the
environment.
Check proxy server address /
port and re-enter as needed.
• Check that the proxy
server name is correct. If
the proxy server name is
correct, check the DNS
connection, as per the initial
procedures described in the
troubleshooting.
• Specify the IP address as the
proxy server name.
password required in order to
login to the proxy, and re-enter
as needed.
No. Code Character strings
27 8xxx 2028 Server certificate • No route certificate installed
error in device.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
• The date and time of the
device is not correct.
28 8xxx 2029 Server certificate The server certificate
verify error verification error occurred.
29 8xxx 2046 Server certificate • The route certificate
expired registered with the device
has expired.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
• The device time and date
is outside of the certificated
period.
30 8xxx 2047 Server response Due to network congestion,
time out etc., the response from UGW
does not come within the
specified time. (HTTPS level
time out)
31 8xxx 2048 Service not found There is a mistake in the
UGW URL, and UGW cannot
be accessed. (Path is wrong)
32 8xxx 2052 URL error The data which is not URL is
inputted into URL field.
33 8xxx 2058 Unknown error SOAP Client fails to obtain
SOAP Response.
Possibility of a problem in
UGW or of a temporary
problem in the network load.
34 8xxx 2063 SOAP Fault SOAP communication error
has occurred.
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Cause Remedy
• Install the latest device
system software. (Upgrade)
• Correctly set the date and
time of the device.
• Execute CLEAR > CA-
KEY, and turn OFF and
then ON the device. (The
CA certificate at the time of
shipment is automatically
installed.)
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Check that the device time and
date are correctly set.
If the device time and date are
correct, upgrade to the latest
system software.
If this error occurs when the
communication test is being run
or Service Browser is being set,
try again after a period of time.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Perform and complete a
communication test (COM-
TEST).
Check that the value of port
number of UGW (RGW-PORT)
is 443.
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