Faq; Initializing E-Rds Settings; Setting Values And Data To Be Initialized - Canon imageRUNNER ADVANCE C3325 Series Service Manual

2
Technical Explanation > Embedded RDS > FAQ

■ Initializing E-RDS settings

It is possible to clear the FLASH data of E-RDS and change the E-RDS setting back to the
default value.
● Initialization procedure
1) Start Service Mode at Level 1.
2) Select COPIER > Function > CLEAR > ERDS-DAT and then touch [OK].
● Setting values and data to be initialized
The following E-RDS settings, internal data, and Alarm filtering information are initialized.
• COPIER > Function > INSTALL > E-RDS
• COPIER > Function > INSTALL > RGW-ADR
• COPIER > Function > INSTALL > RGW-PORT
• COPIER > Function > INSTALL > COM-LOG
CAUTION:
In case of replacing the CA certificate file, even if initialization of E-RDS is executed, the
status is not returned to the factory default.
When installing the certificate file other than the factory default CA certificate file, it is
required to delete the certificate file after E-RDS initialization and install the factory
default CA certificate file.
For detailed procedures, see "Steps to E-RDS settings - step 3.".
2 Technical Explanation > Embedded RDS > FAQ

FAQ

No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming "NG!" case.
• Name resolution was failed due to an incorrect host name or DNS server has been halted.
• Network cable is blocked off.
• Proxy server settings is not correct.
No.2
Q: When does E-RDS send counter information to UGW? How many data is sent?
A: The schedule of data transmitting, the start time are determined by settings in the UGW
side. The send time cannot be specified on the E-RDS side. Data is sent once every 16
hours.
The data size of counter information is approx. 285 KB.
No.3
Q: Will data which failed to be sent due to an error in communication with UGW be resent?
A: Data shown below will be resent.
• Jam log
• Service call log
• Alarm log
• Service mode menu
The newest data is resent only when the settings are changed in service mode.
• Browser information
It is resent only when the web browser option is enabled.
Data is resent endlessly (after 5, 10, 15, 20, 25, and 30 minutes since the occurrence of
communication error; once 30 minutes have passed, it is resent at 30-minute intervals) until it
is sent successfully. Resend continues even if the power is turned OFF and then ON.
No.4
Q: What is the upper limit of the number of COM-LOGs? What is the upper limit of the number
of characters of error information displayed in a COM-LOG?
A: Up to 30 log data can be saved. The data size of error information is maximum 128
characters.
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