Canon imageRUNNER ADVANCE C3325i Service Manual
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Canon imageRUNNER ADVANCE C3325i Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE C3325i

  • Page 2 Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C3330i/C3325i. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    imageRUNNER ADVANCE C3300 Series Service Guide Contents Product Overview and Configuration --------------------------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Features -------------------------------------------------------------------------------------------------------------- 2 C. Main Unit Box Contents ----------------------------------------------------------------------------------------- 5 D. Configuration ------------------------------------------------------------------------------------------------------- 6 Hardware Accessory Options ------------------------------------------------------------------------ 12 A. Cassette Feeding Unit-AL1 ------------------------------------------------------------------------------------ 12 B.
  • Page 5 imageRUNNER ADVANCE C3300 Series Service Guide Security Features ---------------------------------------------------------------------------------------- 21 A. Device Authentication ------------------------------------------------------------------------------------------- 21 1. User Authentication------------------------------------------------------------------------------------------- 21 2. Department ID Management ------------------------------------------------------------------------------- 22 3. SSO-H ----------------------------------------------------------------------------------------------------------- 22 B. Data Security ------------------------------------------------------------------------------------------------------- 23 1. Initialize All Data/Settings Function ----------------------------------------------------------------------- 23 2.
  • Page 6 Product Technical Support Offerings ------------------------------------------------------------- 76 A. Dealer Support Requirements -------------------------------------------------------------------------------- 76 B. Canon USA Support Offerings ------------------------------------------------------------------------------- 78 1. Canon USA Technical Support Center ------------------------------------------------------------------ 78 2. Internet Support ----------------------------------------------------------------------------------------------- 80 imageRUNNER ADVANCE C3300 Series Service Guide May 2015...
  • Page 7 imageRUNNER ADVANCE C3300 Series Service Guide XII. Appendix ---------------------------------------------------------------------------------------------------- 83 A. Specifications ------------------------------------------------------------------------------------------------------ 83 B. Main Unit Limited Warranty ----------------------------------------------------------------------------------- 95 C. List of Tables------------------------------------------------------------------------------------------------------- 96 D. List of Figures ----------------------------------------------------------------------------------------------------- 97 imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page vi...

  • Page 8: Product Overview And Configuration

    ADVANCE C3300 Series Service Guide Product Overview and Configuration A. Overview The Canon imageRUNNER ADVANCE C3300 Series consists of the imageRUNNER ADVANCE C3330i/C3325i. These models bring the following capabilities to users in a low-volume, medium to small size, or remote office environment: •...

  • Page 9: Features

    imageRUNNER ADVANCE C3300 Series Service Guide B. Features The imageRUNNER ADVANCE C3300 Series machines offer the following new system, performance, and environmental features: • On-screen device maintenance videos. • Advanced imageCHIP System Architecture – A dual CPU design for image processing, and maintains concurrent UI and network connection responses.
  • Page 10 imageRUNNER ADVANCE C3300 Series Service Guide Table 1 - imageRUNNER ADVANCE C3300 Series Comparison imageRUNNER ADVANCE Feature C3330i C3325i Print Speed (ppm) (LTR, B&W and Color) Up to 30 Up to 25 Optimum Copy Volume (copies/prints) Approximately 2,000 to 16,000 Scan Speed Simplex Approximately 55 ipm/55 ipm...
  • Page 11 imageRUNNER ADVANCE C3300 Series Service Guide – Table 1 imageRUNNER ADVANCE C3300 Series Comparison Continued imageRUNNER ADVANCE Feature C3330i C3325i Black Approximately 36,000 pages Toner Yield (at 5% Coverage (LTR)) Color (CMY) Approximately 19,000 pages Black Approximately 97,000 pages Approximately 86,300 pages Drum Yield (LTR) Color (CMY) Approximately 82,700 pages...

  • Page 12: Main Unit Box Contents

    imageRUNNER ADVANCE C3300 Series Service Guide C. Main Unit Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. Table 2 – imageRUNNER ADVANCE C3300 Series Box Contents imageRUNNER ADVANCE Contents C3330i C3325i...

  • Page 13: Configuration

    ADVANCE C3330i with the optional Cassette Feeding Unit-AL1 imageRUNNER ADVANCE C3330i 8477B004AA imageRUNNER ADVANCE C3325i 8478B004AA Part numbers are subject to change without notice. Ships standard with one 100-sheet capacity Duplexing Automatic Document Feeder, standard UFR II, PCL, PS, and direct printing, two 550-sheet paper cassettes, 100-sheet multipurpose tray, Color Universal Send, OOXML support (.docx, .pptx),...
  • Page 14 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 Copy Card Reader-F1 4784B001AA Copy Card Reader Attachment Kit-B4 3684B004AA 4781B001AA Canon Card Set-A1 (1-30) 4781B002AA Canon Card Set-A2 (31-100) 4781B003AA Canon Card Set-A3 (101-200) 4781B004AA Canon Card Set-A4 (201-300) 4781B005AA...
  • Page 15 8034B003AA 10 Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Requires the optional Super G3 FAX Board-AR1. Cannot be installed with the Super G3 FAX Board-AR1.
  • Page 16 Maintenance Extension 10 Part numbers are subject to change without notice. 22 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. 27 Not available at the time of device launch. The Jar file can only be attained via download from http://www.canon.com/fau/downloads.
  • Page 17 7494A700AB 10 Part numbers are subject to change without notice. 22 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. 33 Dealers can purchase up to three NFR packages per showroom. 39 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.
  • Page 18 imageRUNNER ADVANCE C3300 Series Service Guide Table 7 – Supplies and Consumables Part Item Number GPR-53 Drum Unit 8528B004AA GPR-53 Black Toner 8524B003AA 8525B003AA GPR-53 Cyan Toner 8526B003AA GPR-53 Magenta Toner 8527B003AA GPR-53 Yellow Toner Stamp Ink Cartridge-C1 1857B001AA Stamp Unit-B1 1858B001AA Staple Cartridge-D2 0250A002AD...

  • Page 19: Hardware Accessory Options

    imageRUNNER ADVANCE C3300 Series Service Guide Hardware Accessory Options A. Cassette Feeding Unit-AL1 • Provides two additional paper drawers with a total capacity of up to 1,100 sheets (20 lb bond (80 g/m • Supports paper sizes up to 12” x 18” (from 14 lb bond to 80 lb cover (52 to 220 g/m •...

  • Page 20: Staple Finisher-U1

    imageRUNNER ADVANCE C3300 Series Service Guide E. Staple Finisher-U1 • Contains two trays, which hold approximately 1,000 sheets of LTR paper each with no finishing modes set. • Can corner or double staple approximately 50 sheets of paper (LTR, 14 to 20 lb bond (52 to 80 g/m •...

  • Page 21: Inner 2Way Tray-J1

    imageRUNNER ADVANCE C3300 Series Service Guide H. Inner 2Way Tray-J1 • Connects to the main unit, and provides two trays for print output. • When the Inner 2Way Tray is attached, prints can be delivered to both the main tray of the machine and the Inner 2Way Tray. •...

  • Page 22: System Options

    imageRUNNER ADVANCE C3300 Series Service Guide III. System Options The functionality of the imageRUNNER ADVANCE C3300 Series can be expanded by installing the following system related optional accessories. A. Copy and Print Options Barcode Printing Kit-D1 • Provides the ability to print 1D and 2D barcodes on output. •...

  • Page 23: Universal Send And Fax Options

    imageRUNNER ADVANCE C3300 Series Service Guide B. Universal Send and Fax Options Universal Send Trace & Smooth PDF Kit-A1 • Enables the user to convert the text and line drawings of a scanned image to scalable outline data. The outline data (Trace) can be extracted and used in Adobe Illustrator.

  • Page 24: Connectivity Options

    imageRUNNER ADVANCE C3300 Series Service Guide C. Connectivity Options Web Access Software-H1 • Enables the user to view Web pages from the touch panel display of the machine. • If PDF files are registered on the Web page, the user can print them from the machine without using a computer.

  • Page 25: Removable Hdd Kit-Ak1

    imageRUNNER ADVANCE C3300 Series Service Guide Removable HDD Kit-AK1 • Enables the hard disk of the machine to be physically removed while the machine is unattended or not in use. • Provides a layer a data security for government agencies and corporate enterprises who need to ensure that the data stored on the hard disk is physically secured when the machine is no longer in use.

  • Page 26: Document Storage Capabilities

    • Advanced Box Client IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 27: Memory Media

    imageRUNNER ADVANCE C3300 Series Service Guide C. Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE C3300 Series machines. Users can attach a USB memory stick to the USB port to scan and store documents in the PDF, JPEG, or TIFF file format.

  • Page 28: Security Features

    imageRUNNER ADVANCE C3300 Series Service Guide Security Features imageRUNNER ADVANCE C3300 Series machines include comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are three ways to authenticate users at the device: via User Authentication, Department ID Management, and SSO-H (Single Sign-On H).

  • Page 29: Department Id Management

    imageRUNNER ADVANCE C3300 Series Service Guide Department ID Management Register a Department ID and password for each department, and manage the machine by limiting its use to only those who enter the correct Department ID and password. Department IDs and passwords for up to 1,000 departments can be registered.

  • Page 30: Data Security

    • Optional Security Kit (HDD Data Encryption Kit) • Optional Removable Hard Disk Kit • Optional HDD Data Erase Scheduler CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 31: Hdd Data Erase Kit

    imageRUNNER ADVANCE C3300 Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 32: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 33: Hdd Data Encryption Kit

    imageRUNNER ADVANCE C3300 Series Service Guide HDD Data Encryption Kit The optional HDD Encryption feature is another security tool available for environments requiring additional data security measures, and can be used in conjunction with the HDD Data Erase feature to provide even greater security for data stored on the internal HDD.

  • Page 34: Document Security

    imageRUNNER ADVANCE C3300 Series Service Guide C. Document Security The imageRUNNER ADVANCE C3300 Series machines offer several document security modes to protect printed and distributed documents. PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file.

  • Page 35: Network Security

    imageRUNNER ADVANCE C3300 Series Service Guide D. Network Security The imageRUNNER ADVANCE C3300 Series machines secure network communications by using IPSec (IP Security), filtering by port number, wireless security, and network port and application control. IPSec The IPSec protocol is standard on the imageRUNNER ADVANCE C3300 Series machines.

  • Page 36: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 37: Imageware Scan Manager Ds

    imageRUNNER ADVANCE C3300 Series Service Guide imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution that features transaction document archiving capabilities, work distribution capabilities that can be personalized according to the scan volume and skill level of each user, and one-step capture, processing, and release operations.

  • Page 38: Scan Management Software

    imageRUNNER ADVANCE C3300 Series Service Guide B. Scan Management Software Workflow Composer and Connectors Workflow Composer enables the user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple-step workflow functions into one-button operations. The one-button operations are available from the Quick Menu of the UI (User Interface). MEAP connectors for SMB (Server Message Block) and FTP (File Transfer Protocol) file delivery, inclusive of document indexing, come standard on the new imageRUNNER ADVANCE models, while connectors for...

  • Page 39: Print/Output Management Software

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device that is connected to the Internet.

  • Page 40: Device Security And Management Software

    ADVANCE devices across the network). The optional plug-ins are available for IT managers and dealers through http://www.imageware.com, or to the dealer only through Canon U.S.A.’s e-Support Center Web site www.support.cusa.canon.com. imageRUNNER ADVANCE C3300 Series Service Guide...

  • Page 41: Imageware Secure Audit Manager Express

    Web services and HTML protocols. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 42: Business Workflow Software

    imageRUNNER ADVANCE C3300 Series Service Guide E. Business Workflow Software Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers.

  • Page 43: Dealer Sales/Service Authorization

    ADVANCE C3300 Series Hardware Update course online. The online Hardware course module is available on Canon USA’s e-Support Web site, and it provides technicians with the theoretical concepts to support the imageRUNNER ADVANCE C3300 Series machines.

  • Page 44: Prerequisites

    Certification includes the following models: • imageRUNNER ADVANCE C3330i • imageRUNNER ADVANCE C3325i E. Who Should Attend It is highly recommended that any technician responsible for installing, servicing, or supporting the imageRUNNER ADVANCE C3300 Series...

  • Page 45: Online Course Training Facilities

    ADVANCE C3300 Series Service Guide F. Online Course Training Facilities The online courses are located in the e-Learning center on Canon U.S.A., Inc.’s (hereinafter referred to as (“Canon USA”)) e-Support Web site: http://www.support.cusa.canon.com. Certification maps e-Support Web site provide easy access to the training. The online courses can be conducted at any dealer facility that is suitable for online student learning.

  • Page 46: Servicing Notes

    ADVANCE C3300 Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE C3300 Series devices. The imageRUNNER ADVANCE C3300 Series devices require a NEMA 5-15 receptacle for proper operation.
  • Page 47 imageRUNNER ADVANCE C3300 Series Service Guide Table 12 – Power Requirements for the Main Unit and Optional Accessories Power Supply Cord/Plug Length of Power Part or Accessory Power Supply Specifications Cord 1-120V/15 A outlet NEMA 5-15 8.5’ (2.6 m) Main Unit From the main unit —...

  • Page 48: Installation Space Requirements

    imageRUNNER ADVANCE C3300 Series Service Guide B. Installation Space Requirements The imageRUNNER ADVANCE C3300 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device. IMPORTANT •...
  • Page 49 imageRUNNER ADVANCE C3300 Series Service Guide Table 15 – Installation Space Requirements Continued The Cassette Feeding Unit-AL1 and Booklet Finisher-U1 Are Attached imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 42...

  • Page 50: Estimated Installation Times

    imageRUNNER ADVANCE C3300 Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. The estimated installation times are based on one (1) experienced technician.

  • Page 51: Remote Support Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam, and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System). The eRDS enables a device to transmit counter and error code data to a UGW (Universal Gateway) database that the dealership can retrieve via a Web portal.
  • Page 52 imageRUNNER ADVANCE C3300 Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware Full, automatic and Scheduled unattended firmware Recurs...
  • Page 53 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s ISG Central and e-Support Web sites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 54: Serviceability

    imageRUNNER ADVANCE C3300 Series Service Guide E. Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE products, enables a reduction in the time required to service the machine’s major components.

  • Page 55: Less Maintenance Strategy

    The Less Maintenance strategy is solely at the discretion of the dealer, however, Canon USA encourages dealers to utilize this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 56: Device Configuration Management

    imageRUNNER ADVANCE C3300 Series Service Guide G. Device Configuration Management There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE C3300 Series: DCM (Device Configuration Manager) and Device Migration Navigator.

  • Page 57: Lms (License Management System)

    ADVANCE device’s serial number into the LMS server to generate a license key. The URL to access the LMS server is: http://www.canon.com/lms/ir/. Figure 3 – License Management System If there are activation or installation issues, contact the Technical Support Center.

  • Page 58: Content Delivery System Web Site

    Additionally, you can download select client applications and related manuals from the CDS Web site located at: http://www.canon.com/fau/downloads. Figure 4 – Content Delivery System Web Site If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 59: Recommended System Engineer Requirements

    ADVANCE C3300 Series Service Guide J. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel •...

  • Page 60: Firmware Upgrades Using The Service Support Tool

    SE include: 1. Novell CNA or Novell CNE or Microsoft MCSE certification 2. Two years of experience being a Canon Copier Service Technician (training centered on connectivity products) 3. A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 61: Computer Requirements For Downloading Firmware

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 62: Special Tools

    imageRUNNER ADVANCE C3300 Series Service Guide N. Special Tools In addition to the standard tools used to service these devices, the following special tools should also be carried by a service technician, according to the tool’s rank. For more information on the special tools, see the imageRUNNER ADVANCE C3300 Series Service Manual.

  • Page 63: Consumables

    imageRUNNER ADVANCE C3300 Series Service Guide O. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 64 imageRUNNER ADVANCE C3300 Series Service Guide Notes: • Make sure to store toner bottles horizontally with the proper side facing up. • Before you use toner, hold each toner bottle vertically with the white portion on top, and then shake the toner bottle up and down approximately 10 times.

  • Page 65: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 66 imageRUNNER ADVANCE C3300 Series Service Guide Table 18 – Main Unit Consumable Parts List Continued Estimated Factors That Description Part Number Quantity Remarks Life Affect Life Developing Unit FM1-B267-000 240,000 images Job Length (Bk) Developing Unit FM1-B266-000 240,000 images Job Length Developing Unit FM1-B265-000 240,000 images...

  • Page 67: Periodically Replaced Parts

    imageRUNNER ADVANCE C3300 Series Service Guide Q. Periodically Replaced Parts The imageRUNNER ADVANCE C3300 Series does not have any periodically replaced parts. R. Periodic Maintenance The following parts in the tables below must be cleaned or adjusted as needed to ensure a specific level of machine performance. IMPORTANT Make sure to disconnect the power plug from the outlet periodically, and remove the buildup of dust or dirt around the power plug and the outlet by...
  • Page 68 imageRUNNER ADVANCE C3300 Series Service Guide Table 21 – Periodic Maintenance List – Reader Maintenance Interval (Sheets) Item Remarks As Needed Clean with alcohol and a lint-free cloth Copyboard Glass (Both Sides)  (including the white plate on the back). DF Scanning Glass (Both Sides) ...

  • Page 69: Counters

    imageRUNNER ADVANCE C3300 Series Service Guide S. Counters The imageRUNNER ADVANCE C3300 Series machines use soft counters to track their functional copy use. The control panel displays up to eight counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed).
  • Page 70 imageRUNNER ADVANCE C3300 Series Service Guide Table 24 – Toner Bottle Counters Video Count Toner Bottle Unidentified Toner Frequency Counter Bottle Counter Distribution Counter Bk: 71 Bk: 181 — Counter Number The image duty is Counts how many Counts how many classified into three toner bottles are unidentified toner...

  • Page 71: Meap Counter

    imageRUNNER ADVANCE C3300 Series Service Guide T. MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 72: Suggested End-User Customer Service Offerings

    Ninety (90) days after delivery to the original purchaser or 30,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the imageRUNNER ADVANCE C3330i/C3325i Series Limited Warranty located in the Appendix.

  • Page 73: Flat-Rate Program

    Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF (Authorized Parts Repair Facility) to be repaired at no charge.
  • Page 74 ADVANCE C3300 Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 5 – Figure 5 e-Support: Flat-Rate Program imageRUNNER ADVANCE C3300 Series Service Guide...

  • Page 75: Warranty Parts For Repair

    Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities. Log on to the Canon USA e-Support Web site at http://www.support.cusa.canon.com to view the Canon USA Repairable Parts List.
  • Page 76 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 77: E-Tag

    Warranty Control Section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com. – Figure 7 e-Support: e-Tag imageRUNNER ADVANCE C3300 Series Service Guide...
  • Page 78 imageRUNNER ADVANCE C3300 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. – Figure 8 e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history must be returned with the original defective parts to the address provided on the bottom of the e-Tag warranty claim form.

  • Page 79: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and...
  • Page 80 imageRUNNER ADVANCE C3300 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. – Figure 10 CNA: Warranty Credit Inquiry –...
  • Page 81 ADVANCE C3300 Series Service Guide b. Flat-Rate Inquiry To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. – Figure 12 ISG Central...
  • Page 82 imageRUNNER ADVANCE C3300 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. – Figure 13 CNA: Warranty Credit Inquiry Figure 14 –...

  • Page 83: Product Technical Support Offerings

    • imageRUNNER ADVANCE C3300 Series Technical Training is required to receive technical support for these machines. Refer to the Canon USA Technical Support Center section for further details. • Before calling the TSC, reference technical documentation (User...
  • Page 84 imageRUNNER ADVANCE C3300 Series Service Guide Dealer Support Requirements Continued • Have the serial number of the installed engine or application that you want to troubleshoot. • Be able to provide environment-specific information, and any other site-specific variables that may be requested by the TSC staff. •...

  • Page 85: Canon Usa Support Offerings

    B. Canon USA Support Offerings The following support offerings were established to deliver high-quality, timely technical support services, and product information to Canon dealerships. These support services cover areas, such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing.
  • Page 86 ADVANCE C3300 Series Service Guide Table 26 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE C3300 Series End-User End-User Contacts Servicing Dealer Close Case Servicing Technician Contacts Canon USA TSC Assistance Required Canon USA Technical Support Center 1-800-528-2830...

  • Page 87: Internet Support

    • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Web site at http://www.support.cusa.canon.com. Click on the “Register” button, and follow the instructions.

  • Page 88: Imagerunner Advance C3300 Series Service Guide May

    ADVANCE C3300 Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer System Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 89 imageRUNNER ADVANCE C3300 Series Service Guide When an end-user logs on to the ISG Central Web site, he/she must select the “Engineering Services & Solutions” button to access the Service Guides area of the Web site, as shown below. Figure 17 – ISG Central: Engineering Services & Solutions Web Page Figure 18 –...

  • Page 90: Appendix

    imageRUNNER ADVANCE C3300 Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 27 – imageRUNNER ADVANCE C3300 Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE C3330i C3325i Type Reader-printer separated, desktop...
  • Page 91 imageRUNNER ADVANCE C3300 Series Service Guide Table 27 – imageRUNNER ADVANCE C3300 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C3330i C3325i Weight: 14 lb bond to 80 lb cover (52 to 220 g/m Type: Thin (14 to 16 lb bond (52 to 63 g/m )), Plain 1 (17 to 20 lb bond (64 to 75 g/m )), Plain 2 (21 to 24 lb bond (76 to 90 g/m...
  • Page 92 imageRUNNER ADVANCE C3300 Series Service Guide Table 27 – imageRUNNER ADVANCE C3300 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C3330i C3325i Power Requirements 120V AC, 60 Hz, 7.5 A Plug NEMA 5-15 Maximum Approximately 1.5 kW Power In the Sleep Mode Approximately 0.8 W Consumption Main Power Is Quick Startup Settings for Main Power is set to ‘On’: Approximately 0.45 W...
  • Page 93 imageRUNNER ADVANCE C3300 Series Service Guide Table 30 – Inner Finisher-G1 (Optional) Specifications Item Specifications Size: 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMT, STMTR, EXEC, Custom Size (3 7/8” x 5 1/2”, to 12 5/8” x 18” (99 mm x 139.7 mm to 320 mm x 457.2 mm)), and Envelopes Weight: 14 lb bond to 140 lb index (52 to 256 g/m Paper Size/Weight/Type...
  • Page 94 imageRUNNER ADVANCE C3300 Series Service Guide Table 30 – Inner Finisher-G1 (Optional) Specifications Continued Item Specifications Power Source From the main unit Maximum Power Consumption Approximately 36 W When the extension tray is extended: Dimensions (H x W x D) 7 7/16”...
  • Page 95 imageRUNNER ADVANCE C3300 Series Service Guide Table 31 – Staple Finisher-U1 (Optional) Specifications Continued Item Specifications LTR and EXEC: 50 sheets (14 to 21 lb bond (52 to 81 g/m 30 sheets (22 to 28 lb bond (82 to 105 g/m 2 sheets (29 lb bond to 140 lb index (106 to 256 g/m Maximum Stapling Capacity/Available Staple Size...
  • Page 96 imageRUNNER ADVANCE C3300 Series Service Guide Table 32 – Booklet Finisher-U1 (Optional) Specifications Item Specifications Size: 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMT, STMTR, EXEC, Custom Size (3 7/8” x 5 1/2”, to 12 5/8” x 18” (99 mm x 139.7 mm to 320 mm x 457.2 mm)) Weight: 14 lb bond to 140 lb index (52 to 256 g/m Paper Size/Weight/Type...
  • Page 97 imageRUNNER ADVANCE C3300 Series Service Guide Table 32 – Booklet Finisher-U1 (Optional) Specifications Continued Item Specifications LTR and EXEC: 50 sheets (14 to 21 lb bond (52 to 81 g/m 30 sheets (22 to 28 lb bond (82 to 105 g/m 2 sheets (29 lb bond to 140 lb index (106 to 256 g/m Maximum Stapling Capacity/Available Staple Size...
  • Page 98 imageRUNNER ADVANCE C3300 Series Service Guide Table 34 – Copy Tray-J2 (Optional) Specifications Item Specifications Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size: (5 1/2” x 7 1/8”, to 11 3/4” x 17” (139.7 mm x 182 mm to 297 mm x 431.8 mm)) Weight: 14 lb bond to 80 lb cover (52 to 220 g/m Paper Size/Weight/Type Type:...
  • Page 99 imageRUNNER ADVANCE C3300 Series Service Guide Table 36 – Super G3 FAX Board-AR1 (Optional) Specifications These specifications are the same even when the Super G3 2 Line Fax Board is installed. Item Specifications Telephone Line Used Public Switched Telephone Network Normal: 8 pels /mm x 3.85 line/mm...
  • Page 100 imageRUNNER ADVANCE C3300 Series Service Guide Table 37 – Send Function: Scan Specifications Item Specifications Communication Protocol FTP (TCP/IP), SMB (TCP/IP), WebDAV Data Format TIFF, JPEG, PDF, XPS, OOXML (PowerPoint and Word) 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, Resolution 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi Windows Server 2012, Windows Server 2012 R2, Windows Vista (SP2),...
  • Page 101 (Japanese, Korean, Simplified Chinese, and Traditional Chinese) 136 Scalable fonts Resident Fonts Japanese Fonts : 2 Canon Heisei fonts (Heisei Mincho W3 and Heisei Kaku Gothic W5) Direct Print Kit European Fonts : 136 fonts Reduced to 1/6” (4.23 mm) from the top, bottom, left, and right edges of the PCL5c, PCL6 paper.

  • Page 102: Main Unit Limited Warranty

    imageRUNNER ADVANCE C3300 Series Service Guide B. Main Unit Limited Warranty imageRUNNER ADVANCE C3300 Series Service Guide May 2015 Page 95...

  • Page 103: List Of Tables

    Table 24 – Toner Bottle Counters....................63 Table 25 – Monthly Copy/Print Volume ..................65 Table 26 – Canon USA Support Escalation Flow Chart ............79 Table 27 – imageRUNNER ADVANCE C3300 Series Main Unit Specifications ....... 83 Table 28 – Feeder (DADF-AQ1) ....................85 Table 29 –...

  • Page 104: List Of Figures

    imageRUNNER ADVANCE C3300 Series Service Guide D. List of Figures Figure 1 – User Authentication ....................21 Figure 2 – Learning Path for Technicians .................. 36 Figure 3 – License Management System ................... 50 Figure 4 – Content Delivery System Web Site ................51 Figure 5 –...

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