Retrieving The Device Logs Via Operation Panel; Security Of The Operation Log; Procedure For Retrieving The Device Log With Sd Card - Ricoh MP C2504 Field Service Manual

5. System Maintenance
• If you want to change the save destination to an SD card, do the following.
1. Set SP5-858-002 (Collect Machine Info: Save To) to "1 (SD)"
2. Execute SP5-858-003 (Collect Machine Info: Make Log Trace Dir) to make a folder for the log
in the SD card.
3. Turn the power switch OFF and ON.
• It is recommended to use the SD card (8 GB) provided as a service part. The part number of the SD
card that is registered as a service part is "B6455040".

Security of the Operation Log

The following operation logs related to security are not saved.
• User ID
• Password
• IP address
• Telephone number
• Encryption key
• Transition to SP mode

Retrieving the Device Logs via Operation Panel

• Retrieve device logs to identify the date of occurrence of the problems and to find details of the
problems
• e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not
respond. Turn the main power supply off / on.
• Analysis of the device log is effective for problems caused by the software. Analysis of the device
log is not valid for the selection of defective parts or problems caused by hardware.

Procedure for Retrieving the Device Log with SD Card

1. Insert the SD card into the slot on the side of the operation panel or the service slot.
• It is recommended to use the SD card (2 GBs* or 8 GBs**) provided as a service part. This is
because the log data can be acquired much faster than when using commercially available
SD cards.
• Format the SD card by using SD Formatter from Panasonic before copying the logs: https://
www.sdcard.org/downloads/formatter_3/ (free software)
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