Ricoh MP C2504 Field Service Manual page 961

6. Troubleshooting
No.
SC875-01
SC875-02
No.
SC876-00
952
Type Error Name/Error Condition/Major Cause/Solution
D Delete all error (HDD erasure) (hddchack –i error)
D Delete all error (HDD erasure) (Data deletion failure)
An error was detected before HDD/data erasure starts. (Failed to erase
data/failed to logically format HDD)
• HDD logical formatting failed.
• The modules failed to erase data.
Turn the main power OFF/ON.
Type Error Name/Error Condition/Major Cause/Solution
D Log Data Error
An error was detected in the handling of the log data at power on or
during machine operation.
• Damaged log data file.
• Log encryption is enabled but encryption module is not installed.
• Inconsistency of encryption key between NV-RAM and HDD.
• Software bug.
Try the SC876-01 to -99 solutions listed below. If it is not solved, do the
following steps (for when only an HDD is replaced):
1. Disconnect the HDD and turn ON the main power.
2. Execute SP5-801-019 (Memory Clear: LCS Memory Clr) to Initialize
the LCS settings.
3. Turn OFF the main power.
4. Connect the HDD and turn ON the main power.
5. Execute SP5-832-004 (HDD Formatting (Job Log)).
6. Turn OFF the main power.
* The following step is to configure the logging/encryption setting
again.
7. Turn ON the main power.