Ricoh MP C2504 Field Service Manual page 889

6. Troubleshooting
SC No.
SC637-01
SC No.
SC637-02
SC No.
SC641-00
880
Type Error Name/Error Condition/Major Cause/Solution
D Tracking Information Notification Error (Tracking application error)
Tracking information was lost.
• Tracking SDK application error
• Internal notification error
Turn the main power off/on.
Type Error Name/Error Condition/Major Cause/Solution
D Tracking Information Notification Error (Management server error)
Tracking information was lost.
Communication with tracking management server failed.
• Network error
• tracking management server error
• Tracking SDK application error
Turn the main power off/on.
Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
D Communication error between BCU and Controller board.
Controller board does not respond after BCU tries to communicate three
times.
• Controller board software error
• Connect error between BCU and Controller board
• Engine board software error
• Check connections between Controller board and BCU.
• Turn the main switch off and on.