Ricoh MP C2504 Field Service Manual page 890

SC No. Type
SC650-01 C
SC No. Type
SC650-04 C
Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (Dialup authentication
failure)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
Dialup authentication failure
Check the following SPs.
• SP5-816-156
• SP5-816-157
Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (dialup failing because of
incorrect modem configuration)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
Dialup failing because of incorrect modem configuration
Check if the setting of SP5-816-160 is correct.
If it is correct, then there is a software bug.
Service Call 620-687
881