Ricoh MP C2504 Field Service Manual page 947

6. Troubleshooting
No.
SC862-00
No.
SC863-01
938
Type Error Name/Error Condition/Major Cause/Solution
D Number of the defective sector reaches the maximum count
101 defective sectors are generated at the image storage area in the
HDD.
SC863 occurs during the HDD reading and defective sectors are
registered up to 101.
• Format the HDD with SPSP5-832.
• Replace the HDD.
Type Error Name/Error Condition/Major Cause/Solution
D HDD data read failure
The data written to the HDD cannot be read normally.
Bad sectors were generated during operation.
(An error occurred in an area that does not belong to a partition, such as
the disk label area.)
Guide for when to replace the HDD
1. When SC863 has occurred ten times or more
• The interval is short.
• Repeatedly occurs in the same situation (At power-on, etc.).
• Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to
become ready.
HDD access may be consuming time. Normal HDD access time after
main power on is about 5 seconds. If the machine is not waiting for
the engine to be ready and it still takes 20 to 30 seconds or more,
the HDD may be the cause. If there is a problem with the HDD, HDD-
related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.